Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Chapman Chrysler Jeep
Henderson, NV
847 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
847 Reviews of Chapman Chrysler Jeep
February 25, 2014
I have never been so displeased with a company. They lack integrity, at every level, and honesty is a must for any business! Too bad that when you take concerns to a higher level, they just do not seem to ca integrity, at every level, and honesty is a must for any business! Too bad that when you take concerns to a higher level, they just do not seem to care, which means this company will never strive to be better. This dealership is the prime reason you should always buy private! More
by Dbrockett
Employees Worked With
Jenkins and Ennis
February 04, 2014
Well I have to admit that the 1 person that I did talk to was nice but very spacy. Was inquiring about a Jeep and about trading in my car and the person that they would get back to me in 2 days and they neve was nice but very spacy. Was inquiring about a Jeep and about trading in my car and the person that they would get back to me in 2 days and they never did. Obviously they did not want to sell a car very bad or they just don't care how they treat their customers. Sad part is he is the Internet Sales Manager! Even the "general manager" doesn't return emails. Kind of funny sends a private message please contact me and then doesn't reply when i reply to him. More
by Switzer89
Employees Worked With
Jaron Davis
January 26, 2014
I mistakenly assumed, because Chapman Chrysler/Jeep is a I mistakenly assumed, because Chapman Chrysler/Jeep is a very large dealership and backed up by the Chrysler Corporation, that they would not sel I mistakenly assumed, because Chapman Chrysler/Jeep is a very large dealership and backed up by the Chrysler Corporation, that they would not sell a rattle trap piece of junk to an unwitting customer such as I. As I said, I was mistaken. The vehicle I purchased from them is a 2006 Dodge Dakota. It was missing a seat bag component from the dashboard, and there is a dent in the right quarterpanel, these conditions were obvious and I agreed to buy the truck with these conditions. On the short test drive, I noticed a vibration at about 40 miles per hour. The salesman assured me it was probably the jumpseat in the back, and nothing to worry about, he also assured me the missing seatbag component was on order and would be replaced, which it was. After purchasing the truck, it became obvious that the vibration was more serious than a jump seat rattleling. I took the truck to a reputable garage and they determined the vibration is due to a worn driveshaft bearing, a very expensive repair. In addition to this, after becoming more familiar with the truck, I discovered the parking brake release handle was missing, as well as the handle to open the center console compartment. Small items for sure, but items that should have been corrected prior to offering the vehicle for sale, or at the very least, pointed out to the prospective customer. I wrote two letters to the manager of Chapman Chrysler/Jeep voicing my concern regarding my dissapointment with their sales technique. He didn't bother to acknowlege either of them. I will not encourge anyone to do business with this company, or at least, encourge them to inspect the vehicle very closely. Alfred Roberts 3510 Odlum Point Lane Nort Las Vegas, NV 89032 More
by alfredroberts
Employees Worked With
J. Davis and Gary Brewer
January 18, 2014
Hey, Thanks to the Service Department Chapman and Service Advisor, ( Virgil Doty ) We took our Chrysler Convertible in for a smog problem because it would not pass smog for this years registration. And Advisor, ( Virgil Doty ) We took our Chrysler Convertible in for a smog problem because it would not pass smog for this years registration. And then we thought " Oh no.. $$ "! The service manager checked our car in and said he would give a us a call after trouble shooting the problem , Virgil scheduled us a ride to our back to our house, called us the next day explained the repairs and time delays for parts , and gave us an option to pick up the car and bring it back or leave it there at the dealership until parts arrive ." Well wife and I thought though t... Hugh ! " But".... Virgil set us straight, he called on the day he said he would , we brought the car back and they repaired it in the time-frame they quoted us ,took care of warranty work and supplied us with a smog report for DMV registration. Chapman is a very good service department we are impressed! "We did not buy our convertible there but next time we will " ! Thanks ! Marcel Plathe Tracy McCabe ,PLathe Henderson NV More
by marcelplathe
Employees Worked With
Virgil Dody service
January 09, 2014
I went for an oil change and to have my service light checked. The technician that took my car in knew vey little about what the light meant. I explained what I wanted and he didn't bother telling me h checked. The technician that took my car in knew vey little about what the light meant. I explained what I wanted and he didn't bother telling me his technician would be gone by the time they got to serviceing my car. When I got my car back I had to ask about the service light and only then did he tell me that they couldn't check it since his guy he had that could do it had left by the time they got to my car. He just said I would have to come back. I guess he thinks I have nothing better to do than come back and waste more time with him. I then asked him another question about an issue he found and he gave me a non-answer. I guess he didn't really want to be bothered. What this one technician cost this dealership is me every considering recommending them to anyone again. Bad service plus bad attitude equals me going there while my car is under extended warrranty, but never considering to buy anything from them again! More
by gamecock73
Employees Worked With
Raul Sosa
January 01, 2014
Amazing place, Michel did not push for me to get anything, he helped me find my own vehicle and was incredibly helpful through out the process, best car sales experience I've had. anything, he helped me find my own vehicle and was incredibly helpful through out the process, best car sales experience I've had. More
by Ralphhunt69
Employees Worked With
Michel
December 21, 2013
DO NOT BUY FROM THESE LYING xxxxxxxx! THEY BLATANTLY LIED TO ME TO MAKE A SALE! I do not live in Nevada but I bought this car because I broke down. They promised me coupons good for 2 years of free oil chan TO ME TO MAKE A SALE! I do not live in Nevada but I bought this car because I broke down. They promised me coupons good for 2 years of free oil changes at ANY Chrysler service dealership and I never got ANYTHING!! When I called Chrysler Corp and complained one of the sales managers from Chapman said he would resolve this but I have heard NOTHING !!! Meanwhile I am paying for my service visits out of pocket ... DO NOT DO BUSINESS WITH CHAPMAN CHRYSLER UNLESS YOU WANT TO GET SCREWED !!!! More
by ddenney12345
Employees Worked With
James Saita
December 12, 2013
I've read the negative reviews and I believe people have unrealistic expectations. I bought a 2005 Audi a year ago and have gone back to the dealer for my free year of service when needed and it's alwa have unrealistic expectations. I bought a 2005 Audi a year ago and have gone back to the dealer for my free year of service when needed and it's always been a pleasant experience even when there were issues. When I bought the car there was paperwork issues, always happens no matter the dealer. There was financing issues, always happens because it's bank dependent. There were little dings and nicks, well it's a used car. It took longer that expected to do required inspections and maintenance prior to me picking up the car, well it's an Audi and parts can be hard to come by. I left the dealership with a full tank of gas, I was happy. All through the process and service interactions the sales staff and service department have been pleasent and straight forward. I was in for service a few days ago and the oil change to three hours, was I upset? No, I did it without an appointment because I was leaving the next day on vacation and since they didn't have an oil filter for my car I had to wait for one to be delivered, my fault not theirs. I plan to always bring my car here for maintenance because I trust them. More
by Ben5339
Employees Worked With
Scott Harris
December 03, 2013
I have been using Chapman Chrysler for at least 8 years and I find them to be trustworthy. Trust is an important factor when dealing with any business. I know I could get an oil change at Jiffy for less th and I find them to be trustworthy. Trust is an important factor when dealing with any business. I know I could get an oil change at Jiffy for less than I pay at Chapman, but I prefer to let the professionals take care of my car. The only time I navigate away is with tires. Costco is more reasonably priced. My advice to all owners is let the pro take care of your car and the car will love you for it. More
by cyros
Employees Worked With
VinceThompson
