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Chapman Chrysler Jeep
Henderson, NV
844 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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844 Reviews of Chapman Chrysler Jeep
January 18, 2014
Hey, Thanks to the Service Department Chapman and Service Advisor, ( Virgil Doty ) We took our Chrysler Convertible in for a smog problem because it would not pass smog for this years registration. And Advisor, ( Virgil Doty ) We took our Chrysler Convertible in for a smog problem because it would not pass smog for this years registration. And then we thought " Oh no.. $$ "! The service manager checked our car in and said he would give a us a call after trouble shooting the problem , Virgil scheduled us a ride to our back to our house, called us the next day explained the repairs and time delays for parts , and gave us an option to pick up the car and bring it back or leave it there at the dealership until parts arrive ." Well wife and I thought though t... Hugh ! " But".... Virgil set us straight, he called on the day he said he would , we brought the car back and they repaired it in the time-frame they quoted us ,took care of warranty work and supplied us with a smog report for DMV registration. Chapman is a very good service department we are impressed! "We did not buy our convertible there but next time we will " ! Thanks ! Marcel Plathe Tracy McCabe ,PLathe Henderson NV More
by marcelplathe
Employees Worked With
Virgil Dody service
January 09, 2014
I went for an oil change and to have my service light checked. The technician that took my car in knew vey little about what the light meant. I explained what I wanted and he didn't bother telling me h checked. The technician that took my car in knew vey little about what the light meant. I explained what I wanted and he didn't bother telling me his technician would be gone by the time they got to serviceing my car. When I got my car back I had to ask about the service light and only then did he tell me that they couldn't check it since his guy he had that could do it had left by the time they got to my car. He just said I would have to come back. I guess he thinks I have nothing better to do than come back and waste more time with him. I then asked him another question about an issue he found and he gave me a non-answer. I guess he didn't really want to be bothered. What this one technician cost this dealership is me every considering recommending them to anyone again. Bad service plus bad attitude equals me going there while my car is under extended warrranty, but never considering to buy anything from them again! More
by gamecock73
Employees Worked With
Raul Sosa
January 01, 2014
Amazing place, Michel did not push for me to get anything, he helped me find my own vehicle and was incredibly helpful through out the process, best car sales experience I've had. anything, he helped me find my own vehicle and was incredibly helpful through out the process, best car sales experience I've had. More
by Ralphhunt69
Employees Worked With
Michel
December 21, 2013
DO NOT BUY FROM THESE LYING xxxxxxxx! THEY BLATANTLY LIED TO ME TO MAKE A SALE! I do not live in Nevada but I bought this car because I broke down. They promised me coupons good for 2 years of free oil chan TO ME TO MAKE A SALE! I do not live in Nevada but I bought this car because I broke down. They promised me coupons good for 2 years of free oil changes at ANY Chrysler service dealership and I never got ANYTHING!! When I called Chrysler Corp and complained one of the sales managers from Chapman said he would resolve this but I have heard NOTHING !!! Meanwhile I am paying for my service visits out of pocket ... DO NOT DO BUSINESS WITH CHAPMAN CHRYSLER UNLESS YOU WANT TO GET SCREWED !!!! More
by ddenney12345
Employees Worked With
James Saita
December 12, 2013
I've read the negative reviews and I believe people have unrealistic expectations. I bought a 2005 Audi a year ago and have gone back to the dealer for my free year of service when needed and it's alwa have unrealistic expectations. I bought a 2005 Audi a year ago and have gone back to the dealer for my free year of service when needed and it's always been a pleasant experience even when there were issues. When I bought the car there was paperwork issues, always happens no matter the dealer. There was financing issues, always happens because it's bank dependent. There were little dings and nicks, well it's a used car. It took longer that expected to do required inspections and maintenance prior to me picking up the car, well it's an Audi and parts can be hard to come by. I left the dealership with a full tank of gas, I was happy. All through the process and service interactions the sales staff and service department have been pleasent and straight forward. I was in for service a few days ago and the oil change to three hours, was I upset? No, I did it without an appointment because I was leaving the next day on vacation and since they didn't have an oil filter for my car I had to wait for one to be delivered, my fault not theirs. I plan to always bring my car here for maintenance because I trust them. More
by Ben5339
Employees Worked With
Scott Harris
December 03, 2013
I have been using Chapman Chrysler for at least 8 years and I find them to be trustworthy. Trust is an important factor when dealing with any business. I know I could get an oil change at Jiffy for less th and I find them to be trustworthy. Trust is an important factor when dealing with any business. I know I could get an oil change at Jiffy for less than I pay at Chapman, but I prefer to let the professionals take care of my car. The only time I navigate away is with tires. Costco is more reasonably priced. My advice to all owners is let the pro take care of your car and the car will love you for it. More
by cyros
Employees Worked With
VinceThompson
May 11, 2013
I received a recall notice from Jeep (L27). Their notice directed me to a site which identified dealers in Las Vegas who could perform the work. I followed the link to the Chapman dealer site and used their directed me to a site which identified dealers in Las Vegas who could perform the work. I followed the link to the Chapman dealer site and used their online scheduling function to schedule a date and time. In the appointment I described the specific service to be performed (replace lower control arms). I received an email confirmation which said " Thank you for choosing Chapman Chrysler Jeep when servicing your vehicle. Your appointment has been received and forwarded to one of our Service Representatives. Please consider this appointment time set for 5/11/2013 8:00 AM unless you hear from us prior. Derrick Goern Chapman Chrysler Jeep" This morning I made the 26 mile drive to the dealership and arrived shortly before 8 am. The service representative saidd that there was no appointment for me in the system. She said that it would be several hours before they could begin to work on my vehicle. I told her that I had made an online appointment and had received a confirmation. She replied, "A lot of times the appointment gets processed but it doesn't get entered." Amazingly, she seemed to think that this was a food answer. She never apologized, and she never acknowledged any inconvenience to the customer. I told her that I would like to make an appointment for a specidic future date and time. We set up that appointment. And after setting it up, she actually said, "You'll still probably have to wait several hours before we get you in on that date. We're busy." At that point, Chapman lost a customer forever. More
by WWJAUDLAJANN
Employees Worked With
Name Unknown
April 02, 2013
They tell you that your Costco Membership price is better but then you see the same vehicle (with stock number) on their web site for less! They really don't want to do business with you. Quote you a price but then you see the same vehicle (with stock number) on their web site for less! They really don't want to do business with you. Quote you a price then change the price to a higher amount! Bad business. More
by thegicks
Employees Worked With
Anthony Threlkeld and Gary Brewer
March 06, 2013
I spoke with Scott on the phone and explained what I was looking for. He was ready for my visit and promised a good and prompt experience. Scott delivered and has followed up with me several times over the looking for. He was ready for my visit and promised a good and prompt experience. Scott delivered and has followed up with me several times over the following two weeks from the purchase. In addition, I had certain items that needed special attention and he went above and beyond to accommodate. I would highly recommend Scott for your future purchase. More
by dpolitzer
Employees Worked With
Ronald Scott Richard
