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Chapman Chrysler Jeep
Henderson, NV
847 Reviews
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847 Reviews of Chapman Chrysler Jeep
June 27, 2012
i went to buy a vehicle from Chapman because they advertise working with those with bad, poor credit. I knew of the high interest rate, and that is not my complaint. I told them I needed a reliable advertise working with those with bad, poor credit. I knew of the high interest rate, and that is not my complaint. I told them I needed a reliable auto to transport me to doctors appointments, grocery store etc. I found an auto that I liked and it met my basic criteria. with this being said, I purhased an auto on April 30th, and it was kept, according to the dealer for basic maintenance and prep for my use. On May 4th i was told the auto was ready and I picked it up on May 5th. After one week of driving, I started having engine light problems, and noticed I had no hose going to the windshield washer fluid. I also had a window that wouldnt operate (drivers side) I think if it had been any other window, I could work with it. I called and was given an appointment to bring in auto for minor 'adjusting' for June 4th/June 5th? During that previous week, my daughter who lives outof town totalled her car, was hospitalized and needed minor surgery. i flew to her side and remained there for approximately 13 days. Upon retunr, I called to reschedule my appointment, and noone knew what I was talking about. They agreed to look at car, but only by paying 100.00....This work was not done from the beginning......and I had also purchased an 'insurance policy' for maintenance at a cost of 1500.00. At this time, the engine light is off.....*thank God'...I just want them to check it..I am disabled, on Social Security with a limited income and this is my only means for transportation to my 5 Dr.s offices. I know they dont want to fix window....am upset, will try to switch motors between windows if they dont fix it....not a major safety issue (remember, it was broke when I got it) and I would like to have a hose replaces for the washer fluid at the least. I am disappointed.....sad......losing trust in all and most of all scared! thank you for hearing my complaint. (PS.........I paid over 8000.00 for this auto including interest payments PSS My salesman ( Jim Shoecradt was professional and peronable...but I should have known the dealer was not fair.....I looked at a car at their other lot, and the Sales Manager told my salesperson that they had lost the key to the auto!) More
by donnamit
Employees Worked With
Jim Shoecraft (excellent),Derrick Goern, and others I did not write names
June 14, 2012
This review is for the Chapman dealership in Henderson. We were there 2 days ago, to inquire about a car which we made a deal to pit a downpayment, filled everything up & we had to come back 2 days later s We were there 2 days ago, to inquire about a car which we made a deal to pit a downpayment, filled everything up & we had to come back 2 days later since it wasnt done fixing the car, xxx? when we came back this guy JARON told me that the car wasnt ready, & that it wouldnt be ready the next day. he called me the next day saying our downpaymet isnt enough so we couldnt get the car. xxx? ARE YOU SERIOUS. They basically put me under a loan approval for an amount that I didnt even know about. I had go drive the other side of town just to get new insurance for this xxxxx car. In short, this giy JARON sold me out, lying to me that everything all good and ready to go when it really isnt. xxx do they not want to sell me a car ?! If they told me that I wasnt approved they shouldve told me in the first place then have me deal with all this xx. I am outraged by their lack of customer service. They werent even attentive & when I needed a ride to get back home since I dont have a car, they made me wait 2 fkin hours for it! this is xx! NEGATIVE ZERO DEGREES REVIEW FOR THIS DEALERSHIP. DO NOT EVER THINK TO BUY A CAR FROM THESE GUYS!! Especially if you have bad credit like me, trying to improve it, dont ever deal with these people its just a waste of time. More
by jayem0126
Employees Worked With
jaron, timothy, alex
May 12, 2012
Went in to buy a new jeep. We did our homework on Invoice dealer hold back and incentives and financing. They don't like a informed customer. Sales Manger refused to sell the car because we knew he was not p dealer hold back and incentives and financing. They don't like a informed customer. Sales Manger refused to sell the car because we knew he was not providing a fair deal. Came out with the typical scribbled numbers with final payment which is an insult when you know how to buy a car. We will buy the Jeep but not at Chapman, so their loss even though I am sure they will still sleep well tonight. More
by chiefbuff
Employees Worked With
Joe and Sales Manager
May 09, 2012
I bought a vehicle. The key was lost so I couldnt drive it home that day. Jim lied to us over the phone to get us in there. (no way???) Vinnie did try and help with the situationS.. Jim doesnt return phone it home that day. Jim lied to us over the phone to get us in there. (no way???) Vinnie did try and help with the situationS.. Jim doesnt return phone calls, email or anything and now neither is Vinnie. So sad. I love our vehicle but no thanks to these people really, I could have gotten a used car anywhere. Never would do business with Chapman again. If you are looking for customer service, stay away. More
by momi2my4
Employees Worked With
Jim Shoecraft & Vinnie Robles
April 19, 2012
The reason my daughter & I ended up at the Henderson store is because of a incompetent internet sales rep from the Sahara store that doesn't know what his inventory is and how not to lie to a young girl store is because of a incompetent internet sales rep from the Sahara store that doesn't know what his inventory is and how not to lie to a young girl. Now after experiencing the kind, friendly, knowledgeable sales people Josie & Greg at the Henderson store all I can do is Thank the idiot who sent us there. My daughter is just starting her credit and doesn't make much money and 5 other dealers had a reason why they couldn't help her but Josie took care of us like she had known us forever & after she spent a few minutes with my daughter she didn't waste our time showing her cars she knew didn't fit her personality or budget. The process was painless (as much as it can be) so I would totally recommend everybody to go to Chapman Chrysler Jeep in HENDERSON and ask for Josie or Greg. P.S. I knew I liked Greg as soon as he said one of his favorite shows is 2 1/2 men.. ME TOOO. More
by itsonlynan
Employees Worked With
Josie and Greg
March 10, 2012
Rick Stewart, from the moment I stepped out of my car, was amazing! Forthright and honest, just a stand-up guy. My wife wanted a certain color Town & Country (used) with low miles and they didn't have a was amazing! Forthright and honest, just a stand-up guy. My wife wanted a certain color Town & Country (used) with low miles and they didn't have anything but silver (which she hates) on the lot, on a Friday night. My wife told Rick that if he could produce a black or charcoal gray Town & Country to call us and we would be back. The next day around 11 a.m., Rick called and said they had just located a black (a color my wife approves) Town & Country, just for her. In a nutshell, if you want a Chrysler or Jeep, new or used, and live in Southern Nevada, you owe it to yourself to go to Chapman and ask for Rick Stewart -- you will be glad you did! More
by stevew4
Employees Worked With
Rick Stewart
January 30, 2012
Bought my car from this place in '07 and have gotten my car serviced here since then. Chapman's regular prices are less than 'specials' that other places offer. I have always gotten an appointment when I car serviced here since then. Chapman's regular prices are less than 'specials' that other places offer. I have always gotten an appointment when I need it. Never had to wait longer than necessary. All the employees are very nice and very helpful. They make one feel 'special' in a great way. I am old, so I have forgotten names of the people who have helped me, I am so sorry for that. ALL the employees have been great. Over all, I am quite pleased with Chapman's service. Thanks! More
by dbm2012
Employees Worked With
Terrible at names, SO SORRY
January 16, 2012
My wife and I could not be happier!! What a fantastic experience! I never thought that buying a car could go so smoothly and be such a pleasant experience. My wife and I bought a new vehicle from Chapman experience! I never thought that buying a car could go so smoothly and be such a pleasant experience. My wife and I bought a new vehicle from Chapman Chrysler Jeep and Dodge and Bob Dziak was amazing. Everything he promised he delivered. I had written him quite a few times online, and everything that was discussed he honored. We were in and out of the dealership in 1 1/2 hours!! Truly from the moment we stepped through the doors until driving away with our new car 1 1/2 hours! Unheard of! And we don’t even have good credit! This dealership is the flagship of what dealership should be, and Bob is the antithesis of every car salesman stereotype. I could not be happier and would recommend this dealership to everyone. I know that I will definitely be buying my next vehicle here and from Mr. Dziak. Thank you Chapman Chrysler, you are head and shoulders above the rest!!! More
by mbaker14
Employees Worked With
Bob Dziak
January 02, 2012
Brought my truck in on Monday. Just found out they have not received the parts yet and it may not have them on Friday. This is my 5th jeep- second from chapman and will probably be my last. 30,000 miles not received the parts yet and it may not have them on Friday. This is my 5th jeep- second from chapman and will probably be my last. 30,000 miles and 2200.00 for repairs. xxx! If you're going to charge a premium for service provide premium service. More
by Mgh123
Employees Worked With
Not sure of his name
