Chapman Chrysler Jeep

Took my Chrysler in for an oil change and in the overall check up the service rep found a brake bulb out. Fortunately, I asked about the bulb and if it was under warranty and Russ checked and it was still check up the service rep found a brake bulb out. Fortunately, I asked about the bulb and if it was under warranty and Russ checked and it was still under warranty. This extra check saved me paying for an item that was still under warranty. Thank you for having such dedicated personnel. More

The MyGIG radio in my Jeep needed to be replaced and the Tech said he couldn't backup the info on the old radio. I wanted my address book and saved trails so Vince had the Tech reinstall my old radio. I got Tech said he couldn't backup the info on the old radio. I wanted my address book and saved trails so Vince had the Tech reinstall my old radio. I got my address book entries from the radio manually and returned the Jeep so the new radio could be reinstalled. While I was at the dealership I was able to contact Daniel Miller at Harman and he gave me instruction how to put the radio into "ENGINEERING MODE" and backup the SAVED TRAILS, TRIPS, RECENT DESTINATIONS and FAVORITE PLACE. Vince had the Tech put the old radio back in again so we could backup this info from the old radio. Once we got the backup, the Tech put the new radio back in the vehicle and upload the info to the new radio. We weren't able to get all the info from my old radio, but Vince went above and beyond to help me with this issue. I also believe the experience and knowledge your Tech gained from this will benefit other Chapman customers in the future. Your Techs now know how to put MyGIG radios into "ENGINEERING MODE" and transfer more of a customers data to their new radio. Appreciatively, Brian Scura... More

I would just like to thank the Service Advisor, Ben Morris, for going above and beyond for me. I lost an antenna topper (seems silly, but had a very special sentimental meaning for me) at the dealersh Morris, for going above and beyond for me. I lost an antenna topper (seems silly, but had a very special sentimental meaning for me) at the dealership when it went in for repairs. I called Ben Morris and told him he said it probably fell off in the car wash. He not only went to check and called me back (which really meant alot) but he had someone bring it to me. I am sure that is not in his job description or something he wanted to do in his busy day, but he did and it meant alot. For me that is a sign of excellent customer service. Thank you. More

Jeff always assists me with my maintenance. He is extremely polite, courteous and always asks additional service questions. He is extremely helpful. As I am proud to say that my 2009 Patriot is my t extremely polite, courteous and always asks additional service questions. He is extremely helpful. As I am proud to say that my 2009 Patriot is my third Jeep product. As long as I reside in Clark County, and Chapman is in business....they have mine. They have earned it, and they appreciate it. Thank You!!!! Glenn H Henderson, NV More

Oil changed, tires rotated,23 point inspection. I am assuming all was completed ( I wish there was a way you could tell, as the customer is not in the service area at the time the work is being done). P assuming all was completed ( I wish there was a way you could tell, as the customer is not in the service area at the time the work is being done). Price was right. Staff professional & friendly. More

The Service Rep was excellant & very professional, but friendly. We are moving to Green Valley and I've found my auto service center! If you can't find my Rep's name through your records, please ema but friendly. We are moving to Green Valley and I've found my auto service center! If you can't find my Rep's name through your records, please email me & I will get his name, because he was superior. More

I had a rebuilt transmission installed last spring including the case. The cost for that work was about 2X what I could have done at Auto Specialist in Boulder City, or at Henderson Transmission in He including the case. The cost for that work was about 2X what I could have done at Auto Specialist in Boulder City, or at Henderson Transmission in Henderson, of course! The tech had trouble getting the new transmission to shift correctly from the start, (it still has a rough shift at times)the installation took a long time because of the problems the tech was having with the shift delima (several days), which was not a problem for me, just a little frustrating, I had other transportation. My new transmission leaked from the start and continued to do so with 4 or 5 returns to try to fix it. Finally your shop replaced the case (the new case originally installed was ousing fluid) and a new torque converter (a new torque converter was installed initionally) the torque converter wasn't right so it was replaced again. Vince was great but must have had frustration along with me. My objection to this whole deal is that for almost a year I had returns, and now with a new case and torque converter, my warranity will expire in about a month, seems like the warranty should start at the end of the work with the customer's satisfaction that the work is complete and everything is working, not leaking,etc. Please forgive any miss spellings I couldn't find a spell checker on this page. More

Chapman was very helpful when ordering my parts and products and I am very happy with both my brand new Jeep Grand Cherokee and the accessories I've purchased. I would definitely recommend them over ot products and I am very happy with both my brand new Jeep Grand Cherokee and the accessories I've purchased. I would definitely recommend them over other dealerships. Overall, I had a great experience working with Chapman Jeep. More

I just bought my truck 12/23/10. I haven't had it for even 30 days, haven't even put 1000 miles on it. On Sunday the transmission blew. I had it towed in to Chapman. By Monday, which was a holiday, Ko even 30 days, haven't even put 1000 miles on it. On Sunday the transmission blew. I had it towed in to Chapman. By Monday, which was a holiday, Koby (my salesman) had me set up in a loaner car (which I declined), had me ready to go into a rental car on Tuesday, and had me set up in service. Tuesday afternoon I was put into my rental car, as part of the extended warranty I purchased, and Frank assured me everything looked good and the trasmission should be done by Thursday or Friday at the latest. Frank called me on Wednesday afternoon and let me know that the repairs were complete and that I could pick my truck up that afternoon! To say that I was pleasantly surprised by how great your guys took care of me would be an understatement! Thank you guys! More

You can imagine the fear of bringing your can in for a repair, wondering if the repair is still under warranty. Russell made my experience a wonderful one.. Even though the repair was not covered.. THe PR repair, wondering if the repair is still under warranty. Russell made my experience a wonderful one.. Even though the repair was not covered.. THe PRICE WAS RIGHT... Thank you for having a fantastic Service department.. More