Chapman Chrysler Jeep

Brought my car in w/ a dead battery. Also reported automatic window on drivers side would automatically go down but not up. Left the car. Came and picked it up and was told a new battery had been inst automatic window on drivers side would automatically go down but not up. Left the car. Came and picked it up and was told a new battery had been installed and the window was fixed. The window was not fixed. Told Vince and he said he could have it taken care but all mechanics were at lunch. Couldn't stay for another few hours so hopefully I'll get it fixed at my next oil change. More

I have been coming to Chapman for at least 10 years and most of those years I have worked with Vince Thompson...he is the best...always knows what is needed and why.. prompt on getting the service done etc most of those years I have worked with Vince Thompson...he is the best...always knows what is needed and why.. prompt on getting the service done etc...HE IS THE MAN..that is why I keep coming back to you! the costs are a bit high and therefore am having to do my 30,000 mile check up in stages! guyleen leslie More

Everything seems fine until I went to start the car the day after service and it would not start. I'm getting a boost and will return to the dealership later today. I have enjoyed the service we have recei day after service and it would not start. I'm getting a boost and will return to the dealership later today. I have enjoyed the service we have received at your dealership over the past year as we were originally purchasers from Integrity. More

I had an extended warranty, which I had to point out. I have all my maintenance work done at Chapman and bought my car there, so this information is available on the computer. I feel there is something wr have all my maintenance work done at Chapman and bought my car there, so this information is available on the computer. I feel there is something wrong with the manufacture of this car if I need brakes every two years. It may not be your fault, but I am a loyal Chrysler customer, my husband used to work there in Michigan; America's car industry is in trouble, and quality should be of the utmost concern. 57,000 miles should not be the death sentence of a car which has been serviced regularly by a Chrysler dealer, and which has an extended warranty policy. I think $500.00 plus is a lot of money to spend on a service call. More

Recommended new front brakes. Work Completed. Told there was a vibration in steering. Should have challenged them since we didn't have the problem prior to service. RESULT, vibration occurs when app there was a vibration in steering. Should have challenged them since we didn't have the problem prior to service. RESULT, vibration occurs when applying brakes and turning. Will need to return to have the problem solved, since it must have occurred during brake service. Plan to return to service dept, with no additional charge. More

As always, Vince is an excellent service advisor, and has always taken the extra minute to insure that we understand what is going on with our vehicle. We are return new vehicle purchasers at this dealers always taken the extra minute to insure that we understand what is going on with our vehicle. We are return new vehicle purchasers at this dealership, in large part due to Vince's follow up service after the "sale". Based on Vince's suggestion to try out the loaded T&C, we went ahead and purchased the loaded version instead of another Touring package. Vince was correct, WE LOVE every additional feature~! Thanks again for great follow support and service. The Brambila's More

The work that is done is excellent and quick. Vince is always easy to talk to and is up front with what my vehicle needs to run at its best. He also helps work things out so that my repair stayed within m always easy to talk to and is up front with what my vehicle needs to run at its best. He also helps work things out so that my repair stayed within my budget restraints and got me my car back to me quickly. I continue to tell friends how well they take care of me and my car at Chapman Chrysler. More

Had a problem - whistle noise from engine compartment - Went to Presteige on Centenial Twice and was told by the service representative and a mechanic that it was normal -scheduled an appointment with Cha Went to Presteige on Centenial Twice and was told by the service representative and a mechanic that it was normal -scheduled an appointment with Chapman - Vince sent it to a mechanic and they found a loose PCV line. Thanks Will be back for future service -purchased 2005 Jeep and serviced 2008 Jeep Vincent J Markalonis More

Service is always outstanding. Virgil is attentive, very Service is always outstanding. Virgil is attentive, very knowlegable and patient. I always ask him to be my service agent. I trust his recommendation Service is always outstanding. Virgil is attentive, very knowlegable and patient. I always ask him to be my service agent. I trust his recommendations and will travel quite a distance to have my car serviced by Chapman. Kudos to the service manager for training and fostering the professional, positve attitude that I have witness around the shop. World class service ...indeed More

From the ease of making the appt on line and how well Russell listened to my concerns with my vehicle. He followed up and kept me informed along the way. When I picked up my car, everything was complet Russell listened to my concerns with my vehicle. He followed up and kept me informed along the way. When I picked up my car, everything was complete and pick up was easy. These things are very important for me since I have to drive quite a way to have my car serviced at the dealership. More