Chapman Chrysler Jeep

Derrick, A few things… 1. I asked for an oil changed Derrick, A few things… 1. I asked for an oil changed using synthetic oil (what I always use)… I believe I got regular oil. 2. Chapman should sup Derrick, A few things… 1. I asked for an oil changed using synthetic oil (what I always use)… I believe I got regular oil. 2. Chapman should supply loaner cars. I should not need to rent a car from Enterprise to get warrantee work done. Otherwise things went well. More

Hello there. I brought my 2005 Jeep Liberty in because my left rear window was in the down position and would not go back up. I told Russell that I had to take my wife to the doctors at 1pm. He said he would left rear window was in the down position and would not go back up. I told Russell that I had to take my wife to the doctors at 1pm. He said he would see what he could do for me. It seemed like no time at all when he said it was all repaired. I told him how much that I appreciated what they did. My hats off to the service dept To all concerned have a very Merry Christmas. More

From the time I dropped off my vehicle to the time I picked it up, my experiance was nothing short of great. Virgil greeted me in a very friendly, business like manner and made me feel assurred that my picked it up, my experiance was nothing short of great. Virgil greeted me in a very friendly, business like manner and made me feel assurred that my vehicle would be taken care of in a timely and professional manner. Repair was completed a lot faster than I thought and I was notified by Virgil that my vehicle was ready for pickup.Service department should be commended for their good service; Virgil especially. I look forward to returning; hopefully not too soon. Yours truly, Robert Raiano A very satisfied customer More

Sevice Advisor - very good. Mechanics and ability - good, but questionable. It would appear that the mechanics are probably way overloaded with work for the amount of mechanical staff on hand. I real good, but questionable. It would appear that the mechanics are probably way overloaded with work for the amount of mechanical staff on hand. I realize that it takes time to deal with Chrysler, but the vehicle is under warranty. Should it take 2 weeks and 2 rentals before it canbe completed. Also, I now have a knock when turning the wheel - like maybe something is loose in the steering unit. I intend to review this with with Ben on my next service visit. Thanks. More

The trip to your dealership was a very nice expeerience. Everyone tried so very hard to be friendly and helpful.Virgil in service seems to try so very hard going out of his way to help and be understanding Everyone tried so very hard to be friendly and helpful.Virgil in service seems to try so very hard going out of his way to help and be understanding of the customers needs,he makes it very easy for me to return for service once again. Keep up the good work guys. More

Came in for an oil change at 22K miles. Got a same day appointment no problem and Jeffrey in service did a great job. He also sold me a discount pack for 4 oil changes so he saved me money over the next appointment no problem and Jeffrey in service did a great job. He also sold me a discount pack for 4 oil changes so he saved me money over the next 8 months. Great guy:-) I also had him check for a squeak I was hearing in my front brakes. He had the techs check it and it was just some dust from my last trip to the cabin so no new brake pads required. Thanks for having a great service department! More

again,,another great visit,,they always take care of my needs,,no matter what,,every issue that i have had with my wifes jeep,they have addressed very professionally and rapidly,good communication from ser needs,,no matter what,,every issue that i have had with my wifes jeep,they have addressed very professionally and rapidly,good communication from service writer,,he is a "top notch" writer,,always on top of everything and always updating me on the progress,, More

Virgil was very helpful in solving a problem we had with my daughters car. When another dealership and their service manager (Towbin Dodge)looked at my request they gave me a bunch of incorrect information my daughters car. When another dealership and their service manager (Towbin Dodge)looked at my request they gave me a bunch of incorrect information and sent me on a wild goose chase. I asked around, found Chapman and then Virgil. He took a little extra time and tested the part I was trying to replace and then gave me a workable alternative that would fix the problem. Everything worked out perfect. Great dealership!! Great service!! and Virgil was wonderful!! More

I purchased my second New Jeep since residing in Clark County. I purchased my 2009 Jeep Patriot from Chapman. The entire experience has been one with NO REGRETS. I have been completely satisfied with ever County. I purchased my 2009 Jeep Patriot from Chapman. The entire experience has been one with NO REGRETS. I have been completely satisfied with every aspect, from the initial trade in of my 2002 Jeep Liberty on to the purchase and financing of my new Patriot, to each and every service that I have brought into the dealership. Each experience and time has been a pleasurable one. Accolades to the entire staff at Chapman Jeep in Henderson Auto Mall. Thank you, I will always recommend you to my associates and friends!!!! Glenn Husted More

Went in for squeaks and rattles. Rattles were fixed. Squeak was not - will have to go again. Complimentary car wash was the pits. Couldn't see out of the windows. Didn't receive a call when it was don Squeak was not - will have to go again. Complimentary car wash was the pits. Couldn't see out of the windows. Didn't receive a call when it was done. Called the shuttle to pick us up and when we got back to the dealership, the vehicles was done. More