Chapman Chrysler Jeep

Very pleasant and fast experience. The fruit and treats were an extra bonus along with the speed and friendliness of your employees. I only went in for a lube and oil change and the correction of a low pre were an extra bonus along with the speed and friendliness of your employees. I only went in for a lube and oil change and the correction of a low pressure oil light which is a real nuisance and should be eliminated by Chrysler but I was told it was federally mandated. Merry Christmas to all, we are all totally blessed. More

the person who took care of me sorry (i forgot his name )but he was very polite and professional so i ahve no complaints of him .only issue i had was with the person who did the work on my car - he stained )but he was very polite and professional so i ahve no complaints of him .only issue i had was with the person who did the work on my car - he stained my car seat i had tanning lotion bottle in my car console and was told the service man who was installing the part in had d to remove the console and while removing the contents in my console ..one thing being tanning lotion bottle and he accidental spilled the lotion on my front seat ..he did wipe it up but it now has stains that are stoill there and i will now have to take to be professional shampooed ..i feel Chrysler should have offered to take it to be professionally cleaned for me as the spill was your staffs mistake ..he tried to say the top of the bottle was was loose but even if it was the only way it would have spilled is if he threw all the stuff from my console onto the seat with out being careful and placing it neatly .i am new resident to las vegas just moved here in sept and this was my first time using your dealership for service ..not sure if i will again because i feel more should have been done about the spill ..i left that day not satisfied but i was late for an appt so i had to leave .. so there you go thats my feedback debra Cialini More

I am in the Hospitality Business here in Las Vegas and I have to say that Russell White did a great job. No one is in a good mood when their car breaks down during a busy time - but Russell was incredibly have to say that Russell White did a great job. No one is in a good mood when their car breaks down during a busy time - but Russell was incredibly quick, proactive, and kept me constantly updated. These are traits so rare these days. Thank you. More

My service manager was Derrick Goern at Chapman Chrysler Jeep. He was very friendly and asked the proper questions. My car was in and out in a decent amount of time. Also they ran the car through the co Jeep. He was very friendly and asked the proper questions. My car was in and out in a decent amount of time. Also they ran the car through the courtesy wash. I have used their service department before and they have always been tremendous. More

The people are very personable, and the service quick. Everything was explained and our problem fixed, along with having the Jeep oil change. Even got a complimentary car wash! Though we have to drive q Everything was explained and our problem fixed, along with having the Jeep oil change. Even got a complimentary car wash! Though we have to drive quite a ways, it was worth it. I don't understand why the review has to be 250 words or longer if I don't have any more to say. The coffee and snacks are a nice thing to have while we were waiting. More

Although I purchased my vehicle from Chapman with no miles on it, it was a used vehicle due to it being a left over. There was a problem with the factory warrenty as Chapman purchased the vehicle from a miles on it, it was a used vehicle due to it being a left over. There was a problem with the factory warrenty as Chapman purchased the vehicle from another dealership who had closed their doors but not before putting this vehicle under title. I was told at the time of purchase that I would have the balance of the 3 yr/36000 mile warrenty from the time of purchase, however that was not the case. Since the other dealer titled the vehicle into stock it negated what I was told. Frank from the service dept. along with the service mgr. took the time to rectify this problem with Chysler to restore the factory warrenty. Thankyou both for your service to me. More

I am very satisfied with Frank in the service department, I will always ask for him if I have any problems with my car, very professional, knows his field, and trustworthy, Its important that you know who yo I will always ask for him if I have any problems with my car, very professional, knows his field, and trustworthy, Its important that you know who you can trust and who you can take your car to when somthing goes wrong. Thank you Frank More

Vince is the BEST! little disappointed in having to Vince is the BEST! little disappointed in having to pay so much to diagnose a problem that didn't get fixed... I understand you have to pay for a Vince is the BEST! little disappointed in having to pay so much to diagnose a problem that didn't get fixed... I understand you have to pay for a mechnics time but to be charged $110 for a problem that I have to spend $1000 to fix ... which is way beyond my current budget (both the diagnosis and the fix) was a little disappointing... you asked!!! Always will some back ... Vince is always straight up with me... love that! Merry Christmas! Thanks! S More

Twice a year I have to visit the ONLY jeep dealership in Las Vegas due to the less then acceptable parts used in the window regulator of my 2002 liberty. This last time the part only lasted 6 months and I Las Vegas due to the less then acceptable parts used in the window regulator of my 2002 liberty. This last time the part only lasted 6 months and I was expected to pay for it. Apparently this is a Chrysler rule, once a part is replaced for free, and it breaks again, even though it is within the year of being fixed, it is not under warranty. What this says to me is that Chrysler does not stand behind their parts or work. How am I to know that the dealership doesn't put in bad parts, then 6 months later (as happened to me) the part breaks and then the customer (me) has to pay for the work and new part? I am very disappointed in Chrysler. I picked up my Jeep on a Friday, and my fiances car had broke down after dropping me off to pick up the Jeep. As much as I love the new 4 door Wranglers, we bought a new Ford F-150 on Saturday. The service and warranty issues I had over the past 8 years with Chrysler and the fact that Ford did not take any of the bail out money from the government helped me in making my choice. I am sure that i will continue to have issues with the regulator in the rear windows of my Jeep, and will rig them in the "up" position the next time they break as I am tired of driving 45 minutes across town at least twice a year and be told I have to pay for a defect Chrysler is aware of and has been aware of for a long time. In addition to the above issues, when I dropped off the Liberty for the windows to be fixed, I also asked for an oil change. This did not happen. I was promised the Liberty by 11am (was told this in a call at 8am). I didn't get my Liberty until around 2pm... again, with NO oil change. More

Service went beyond my expectations as they took care of a item that they did not have to do to make my car look a great as it runs. Am so thankful I purchased a 3 year service contract on the recommendatio a item that they did not have to do to make my car look a great as it runs. Am so thankful I purchased a 3 year service contract on the recommendation of Mike Strahan. It gives me great comfort knowing I will not face an unexpected huge expense and the service process is simple and efficient. More