Chapman Chrysler Jeep

Vince was very understanding and despite being unsure whether my repairs could be completed on time, they were done to my total satisfaction. I would also like to praise the service technician(s) who act whether my repairs could be completed on time, they were done to my total satisfaction. I would also like to praise the service technician(s) who actually worked on my vehicle. I was even more pleased to learn that the one repair that couldn't be carried out at the service of the dealership while I was waiting for it (due to missing parts), could be carried out in my home with the Chapman Chrysler's "mobile service"! What an awesome idea! That one final repair was small enough that it could be done on my car while it was parked in my house's driveway. I didn't have to take time off from work to drive to the dealership - a fantastic idea, a great timesaver! I hope the idea of "mobile service" will catch on and will be expanded to provide even more repair services and maintenance work, because as a customer I find it extremely convenient! Kudos to whoever came up with that idea! More

My sales assoc. was kind and friendly the last three times I have visited your dealership, he did everything and more that he said he would!The price was as promised the service was on time.I wish all d times I have visited your dealership, he did everything and more that he said he would!The price was as promised the service was on time.I wish all dealerships were as trustworthy as this one! I would not hesitate to buy my next car from this dealership. More

Vince was good. The other guy in the service booth had was watching a movie on the cpu with loud vulgar language and was spitting in the trash can and used foul language talking with another employee. I was watching a movie on the cpu with loud vulgar language and was spitting in the trash can and used foul language talking with another employee. I did not appreciate the vulgar language used by him and from the movie he was watching. He was spawled out in the booth and was spitting in the trash can with no regard to my presence. He had fully tatooed arms. I guess ill have to find another dealership with more professional staff. Vince was good, but why should i solicit a company with standards like that. I just hope my vehicle was serviced properly. More

The only contact I have had with Chapman Jeep has been, The only contact I have had with Chapman Jeep has been, 1, The purchase of my Jeep, which was almost hassle free. I have no complaints about the pu The only contact I have had with Chapman Jeep has been, 1, The purchase of my Jeep, which was almost hassle free. I have no complaints about the purchasing process. 2, Bringing in my Jeep for oil changes. So far they have done a good job. The last time I brought my Jeep in for an oil change they washed the exterior of my Jeep free of charge which I really appreciated. More

Today in your Service department, I experienced a great example of "World Class Customer Service". I bought my Chrysler 300 in Dec 2009. It was time for my first oil change and I had a few issues to addres example of "World Class Customer Service". I bought my Chrysler 300 in Dec 2009. It was time for my first oil change and I had a few issues to address. I picked Russell's name and number from your website and called Russell. I left a message and thought to myself, well I'll see how long it takes someone to call me back. Within 30 minutes, I got a call from Russell. What a surprise. We scheduled for me to bring my car in the next morning at 7AM. I showed up about 5 minutes until 7am and was first in line. By 7AM, I had been ask by several people if I was Joni and when I replied yes, was told that Russell would be right with me. Gee, what a great experience to be called by name and acknowledged so quickly. Within a few minutes Russell met with me and reviewed my list. I needed an oil change and was concerned about some noise coming out of the transmission. I also had 3 other things that I was hoping would get addressed. One required some touch up paint. Russell explained to me that they didn't do that work at this site but I could probably get some touch up paint from the parts dept and fix the area myself. russell arranged for your shuttle to take me back to work and suggested that I go into the parts dept with the VIN that he provided me and see if they had the touch up paint. They did and when I exited the part dept, Russell asked if I got the paint. I replied yes and he ask for the paint and said he would touch up the paint for me. Wow! By 11Am today I got a call from Russell explaining that my car was ready and he would send the shuttle to pick me up. Everything I had requested was completed. Thank you Russell for making a "not so fun" task, pleasant. More

Virgil was extremely helpful and polite. He carefully explained what need to be accompliished, took the time to keep me updated throughout the day and had the car waiting for me when I drove in to pick i explained what need to be accompliished, took the time to keep me updated throughout the day and had the car waiting for me when I drove in to pick it up. You are lucky to have such a fine employee. I was surprised at how much it cost. More

I've been taking my cars for service since 2003, Vince is the best customer service rep, that is why I keep going back and the price of an oil change and inspection is less than Jiffy Lube. I highly recommen the best customer service rep, that is why I keep going back and the price of an oil change and inspection is less than Jiffy Lube. I highly recommend the Chapman service department and dealership. More

From the initial phone call into Chapman to schedule my appointment for the routine oil change to the Service Tech, Jeff Rohloff was excellent. You provide a pleasant & quick experience for a simple oil ch appointment for the routine oil change to the Service Tech, Jeff Rohloff was excellent. You provide a pleasant & quick experience for a simple oil change that i go out of my way to have the service at Chapman than @ Jiffy Lube! More

On 01 Oct I had my vehicle towed to your Sahara location. They determined that the starter was inop and replaced it. I picked up the vehicle on the 6th. I did not drive the vehicle on the 12th and 13th. O They determined that the starter was inop and replaced it. I picked up the vehicle on the 6th. I did not drive the vehicle on the 12th and 13th. On the 14th I went out and had no electrical in the vehcile except for the under the hood light which was a dim glow. I had the vehicle towed to your Henderson location this time. They informed me that I had a defective battery. I went and picked up the batter and returned it to Sears, where I had purchased it in July. They kept it overnight and performed diagnostics. They informed me that it was not the battery. I returned it to your location, put it in my vehicle and drove it back to sears. They checked it, and informed me that the generator was okay but I had a severe electrical drain in the system. I returned the vehcile to your Henderson location and requested that they check for a drain. I am currently waiting for some information. This is the second time I have brought the vehicle to your Sahara location and both times I had to bring it to Henderson to have it repaired again. I do not recommend your Sahara location. I understand that I purchased a used vehicle and can expect some repairs, but this exceeds any expectations. More

My husband and I both drive Chrysler vehicles. The dealership has always been good to us with each new Chrysler. Whether we are purchasing or just servicing our vehicles, everyone is professional and dealership has always been good to us with each new Chrysler. Whether we are purchasing or just servicing our vehicles, everyone is professional and nice. We will continue to service our vehicles at the dealership to keep them running great, because we are both happy with the car and SUV, that we drive. More