Chapman Chrysler Jeep

Derrick Goern and the service dept. went above and beyond what they had to do to resolve a problem with replacing the door hindge on my 2008 Chrysler 300C. I was so pleased that I mention my experience to m what they had to do to resolve a problem with replacing the door hindge on my 2008 Chrysler 300C. I was so pleased that I mention my experience to my friends regularly. This experience has changed the way I feel about service at new car dealers. KUDOS More

Fast, convinient and friendly!!!!!!! Best Jeep dealer that I have ever worked with!!! I have owned three Jeeps. The staff at Chapman have been very helpful and professional. Anytime that I have a questi that I have ever worked with!!! I have owned three Jeeps. The staff at Chapman have been very helpful and professional. Anytime that I have a question or need assistance they are right there. Chapman will always be the Chrysler / Jeep dealer that I will turn to and will recommend to my friends. More

Always been treated with courtesy and a great staff, always fast and efficient. Just wish I could get a free car wash.....KEEP UP THE GREAT SERVICE!!!!!! Anytoime a friend or relative asks about o always fast and efficient. Just wish I could get a free car wash.....KEEP UP THE GREAT SERVICE!!!!!! Anytoime a friend or relative asks about or is looking for a NEW OR USED VEHICLE I HEAD THE TO CHAPMAN More

We took the 2003 Chrysler 300M back to its home where we bought it 8 years ago for repair work involving the power steering pump, the rack and pinion, headlamp, and transmission shifting issues. After descr bought it 8 years ago for repair work involving the power steering pump, the rack and pinion, headlamp, and transmission shifting issues. After describing the issues to the service advisor, Mr. White, we left the car with the estimate of over $2600 rolling around in our heads, knowing it would be substantially more. Mr. White kept us informed of the needed repairs and while we declined the transmission work as it wasnt critical, we will definately be back when it is time for us to do the repairs. When we went to pick up the vehicle, it was clean on the outside, and although I would have liked to seen the engine compatrment cleaned up a little more from the previous leaks and repair work, it ran like it was new. The final bill came in under the original estimate, to which we were pleased and very surprised. "Marvin" as we call it, acted like a brand new car and we have even noticed a substantial increase in gas mileage. We have not hesitated to reccommend Chapman Chrysler to our friends for car sales and repair work and will be back. More

Well as I stated in my E-mail. The visit starts off with a BIG disappointment. Did not have me listed as a scheduled appointment, even though I made one on the internet. I have been told several times by a BIG disappointment. Did not have me listed as a scheduled appointment, even though I made one on the internet. I have been told several times by Vince and another service rep that it would only cost 350. Russell tells me it's 362, but when they actually start work on the Jeep it's now 536. Almost a difference of 200 bucks. I was told that the shocks are supposed to be replaced every 50,000 miles and assumed they were replacing the shocks. You have struts and it is 536. Do the struts need to be replaced every 50,000 miles or is it different? I had no problem with the vehicle, was this an unnecessary expense? I brought to his attention of the Rebate form for the 10/20 bucks from Mopar. He showed it to me, but never gave it to me upon payment of the service. I got my vehicle inspection done, but he never gave me my printout for that either. All I got was the receipt. I took him at his word that the stack of paper he handed me was what I needed. But waiting in the service area close to 3 hours or more, I just grabed the papers and left. When I got home was surprised to find just 2 pages. To give an update to my review. Chapman sent me my printout, but no inspection reports as previous visits. I did get my Rebate form for Mopar and submitted it for my refund More

Car went in for warranty repair and was kept for a week. Virgil was very professional and kept me informed on the repair status. No complaints and will return in the furture. I like the email service coupon Virgil was very professional and kept me informed on the repair status. No complaints and will return in the furture. I like the email service coupons, would like to see some for synthetic oil changes and coupons that can be applied to HEMI engines, seems always some sort of exception. More

A real rip-off. Brought my car in to check the "engine light" and got charged $110.00 without any discount to tell me the cause was my after-market locking gas cap. Service suggested I could purchase a Je light" and got charged $110.00 without any discount to tell me the cause was my after-market locking gas cap. Service suggested I could purchase a Jeep locking gas cap for an additional $35.00 or install the original Jeep gas cap. I installed the original Jeep gas cap and now wait patiently for the "engine light" to go off by driving a few normal cycles as instructed by service. Because of the $110.00 rip-off charge, I will never bring any of my cars back to Chapman Chrysler Jeep for service OR to purchase any new vehicles in the future. More

I have owned a dealership and finance company and I clearly understand what I wanted from my service coordinators and Virgil was what I wanted to work with. He was professional and was proactive. I app clearly understand what I wanted from my service coordinators and Virgil was what I wanted to work with. He was professional and was proactive. I appreciated that very much! His sincerity allowed me to trust him and not have to worry about being sold things I did not need. He also is willing to service me in an extraordinary by coming to me and getting my key when he get them in stock. I appreciate that also. My Best, David More

For the NINETH time I have had my window regulator fail on my 04 liberty which I purchased new. During the warranty period the dealership replaced the regular. Since my warranty coverage has expired I have on my 04 liberty which I purchased new. During the warranty period the dealership replaced the regular. Since my warranty coverage has expired I have to pay 100.00 per failer to replace. I do not not even want to use my window's for fear of a failure. I feel this is a defective design flaw and never should have had any out of pocket expenses even past the warranty expiration date. Last week again, my window regulator failed which was just replaced in 6/2010. This is unexceptable! When I called the service department, and advised them that I needed my vehicle serviced and could not leave it for a day or two, I was told that if I brought it in at 3:00pm, I could wait while the vehicle was serviced. Upon arrival, I was told that was an impossible request and Virgil stated he would review the phone records to verify what I was told. After approximatly 30 minutes, I was advise it was an internal problem and they would service my vehicle while I waited. It made me feel they were questioning me about lying on what I was adviced on the phone. Additionally, this is not the only problem with this vehicle. I have complained about the brakes. Upon purchase of the vehicle, the brake system has made a moaning noise when reversing. That was addressed with the dealership with approximately 1000 miles on the vehicle. Since then, I have had the brakes service FIVE times with failed retrofits by the company. The original problem still exists and still no remedy. More

Excellent customer service, very prompt and informative. I don't like going to car lots of any kind and usually send my husband. Your service dept staff was quick to assist and very nice. I left with a ve I don't like going to car lots of any kind and usually send my husband. Your service dept staff was quick to assist and very nice. I left with a very good feeling for a change! Thank you so much More