Chapman Chrysler Jeep

It was a good experience because it appeared the people there 'cared' about helping out with the car, even though they didn't have a record of my appointment. They jumped on it, and took care of it. Grea there 'cared' about helping out with the car, even though they didn't have a record of my appointment. They jumped on it, and took care of it. Great to have access to the Internet in the waiting area, as well, huge plus. More

Customer service and friendliness were good by Virgil and Ben. My bad experience is not attributed to them at all. It was rather the service that I received on my Jeep. My AC was blowing hot air, so I brou Ben. My bad experience is not attributed to them at all. It was rather the service that I received on my Jeep. My AC was blowing hot air, so I brought my jeep in to be looked at. After 5 hours, I was told that my compressor needed to be replaced and that it was going to cost me $1,000. Luckily, I have an extended warranty that covered it, and all I needed to pay was the $100. The part was not in, so I picked up my jeep and had to come back in 3 days. Again, luckily my warranty covered a rental so that I could commute to and from work. I picked my jeep up after my compressor had been replaced and a day or two later it was blowing hot air again. You can imagine how I felt- your dealership basically misdiagnosed the problem, and was going to charge me $1,000 to replace a part that didn;t need replacing. That is totally unacceptable. What if I didn;t have the warranty and I actually paid the $1,000? Would Chapman have refunded me? For some reason, I doubt it. Is Chapman going to credit the Warranty company for the $1,000 misdiagnoses- I am not sure how that works, but doubt it- I will be contacting Chrysler's warranty department directly regarding that issue separately. But it is intersting to me that chapman misdiagnoses a problem but still ends up making out in the end. Again, this is not Virgil or Ben's fault, rather the mechanic who worked on my jeep. Did he receive any warnings or lectures about taking more care in diagnosing problems and jumnping to conclusions and charging a customer $1,000?? It is totally unacceptable and managment should be involved. So I took my jeep in for the THIRD time, to finally have the issue fixed, which was a leaky line or something. I received no apology from anyone for this huge inconvenience for me. 3 times to get a problem fixed. I would imagine your mechanics deal with this everyday, so it is perplexing to me why they couldn't get it right. And if I didn't have the warranty and was charged $1,000, I would have been in managment's office in a heartbeat. Hopefully someone actually reads these surveys. Perhaps this will prevent a problem like this in the future if managment addresses it with the mechanics. feel free to call me- 702.340.9490. More

Everything worked out fine, no big issues and they fixed the problem - a week after I got my car back I haven't had any issues. The only problem for me was it's a far drive from where I live, but they towe the problem - a week after I got my car back I haven't had any issues. The only problem for me was it's a far drive from where I live, but they towed the car in on Chrysler's expense, so all was good. More

I had to go in to get the top fixed on my Jeep... this has been the third or fourth dealership I have been to with the same problem. Frank found out that my Jeep's warranty expired 7 days prior to me bri has been the third or fourth dealership I have been to with the same problem. Frank found out that my Jeep's warranty expired 7 days prior to me bringing it in, so he called Chrysler and got them to cover the repair under warranty with a $50 deductible and 12 months warranty on the new part. It was fixed within 24 hours. Also, Frank called me before everything they did, asked me about charges, and left me a message on both contact numbers when it was finished. There was no wait time at the service center when I went, even though there was about 5 cars ahead of me--they had enough people to handle it efficiently. Everyone I dealt with was very friendly and wanted to help. Thanks Frank and Chapman!!! Sara Krostag More

Russell was extremely courteous & professional. We were very impressed with the procedures at Chapman. We were totally pleased with the courtesy shuttle service. Both drivers were very courteous and prof very impressed with the procedures at Chapman. We were totally pleased with the courtesy shuttle service. Both drivers were very courteous and professional. We will brag about our experience to anyone that will listen. This was our first experience and we are returning next week for another appointment. Thank you. More

Ben was VERY kind and I appreciated that, as a first time customer there it made my experience great!!! I we ever need any service work done in the future, we will definitely come there.. Until then Than customer there it made my experience great!!! I we ever need any service work done in the future, we will definitely come there.. Until then Thank you for a job well done!!!!!!!!! Kristine Termini More

Brent was very friendly, he listen to me while I explained the problems I was having and had my car ready and waiting for me when I arrived. My husband and I have had Brent as our Service guy the l explained the problems I was having and had my car ready and waiting for me when I arrived. My husband and I have had Brent as our Service guy the last couple of times we have been in for service and he has always been very helpful. More

Awesome experience. Was greeted perfectly, very Awesome experience. Was greeted perfectly, very professional and well presented staff. Amazing experience. Much better then I've had in years. I wa Awesome experience. Was greeted perfectly, very professional and well presented staff. Amazing experience. Much better then I've had in years. I was provided a shuttle service, however was picked up by a coworker, and Derrick called my cell phone to ask where I was because the shuttle was ready, and I told him I got picked up. It was great that he called and followed up with me on that. Keep up the great work. More

Bought my jeep w/warranty. Don't know why because I have a vehicle I'm afraid to drive(definitely can't take it out of town) I'm waiting on a part that has to be manufactured. Given different delivery dates a vehicle I'm afraid to drive(definitely can't take it out of town) I'm waiting on a part that has to be manufactured. Given different delivery dates from both manufacturer and dealer. Car dies, stalls, jerks and I'm not even offered a loaner car. What is the warranty good for. Had a Chevy for 4 years not one problem and it didn't have a warranty. Can't say I will ever buy another Chrysler. Hope this is all that's wrong with the vehicle. Reason for the visit was to make sure nothing else was wrong because warranty expired on 9/7. Imagine that! Was told nothing else was wrong by Ben and the part that I'm waiting on was still covered by the past warranty. Hope this is right. I know this is not the service dept. fault and my service tech Ben was very nice and helpful as much as he could be. The rating was more for chysler as a whole. More

I found out after I got home that a "shop fee" for $24 was charged. I feel cheated. Apparently this 'fee' is a percentage of the bill. How self serving is that! The reason that other people do it is was charged. I feel cheated. Apparently this 'fee' is a percentage of the bill. How self serving is that! The reason that other people do it is unacceptable. It needs to be explicitly stated before work is done (which it was not). In actuality, it should never be charged. The cost of goods and services are supposed to be in the pricing (which, by the way, yours is very high already) To have a line item that in effect says, I just want more money just 'fries my cookies'. More