Chapman Chrysler Jeep

Came in for routine oil change & latest service recall notice. Vince set me an appointment; welcomed me as soon as I got there; the work was done in less time than he advised; jeep was already washed & r notice. Vince set me an appointment; welcomed me as soon as I got there; the work was done in less time than he advised; jeep was already washed & ready to go when he found me in the waiting room. Vince advised he took care of all the recall paperwork and I had to do nothing more. A perfect & pleasant transaction! Couldn't have been any better! Thanks Vince!!! More

The "check engine" light came on the morning I was getting ready to leave for Seattle. Thus, I took the vehicle to Chapman, who has been servicing the vehicle since Integrity went out of business. I getting ready to leave for Seattle. Thus, I took the vehicle to Chapman, who has been servicing the vehicle since Integrity went out of business. I was told it might take up to 2 hours to get it on the machine to determine what was wrong with it. Since I was told if I took it somewhere else to see if I could get it done sooner, I would loose my turn, thus I decided to wait. Two and a half hours latter I finally get the results. Then I am told it would take 1 to 1 1/2 hours to do the work, that would usually be done around 25,000 miles anyway. Another 2 1/2 hours and I finally get the vehicle back and no explantion as to why so long. If this is job that should normally be done at approxi-mately 25,000 miles anyway, I am sure your service shop has done it a number of times and I would expect they would have a pretty good idea of how long it takes to do it. More

This is the third "ALL 4-WHEEL DRIVE "TRANSFER CASE" that became defective & needed replacement for my 207 Chrysler Pacifica. Vince Thompson & mechanic worked directly w/ Chrysler (FACTORY) to resolve the i became defective & needed replacement for my 207 Chrysler Pacifica. Vince Thompson & mechanic worked directly w/ Chrysler (FACTORY) to resolve the issue as to what has been causing the repeated TRANSFER CASE FAILURES. I was determined that "irregular tire size" can and will cause repeated "transfer case" failure. Thanks Vince for the mechanic & your good work in rosolving this repeated mechanical failure. :):):):) More

We used to go to Desert Chrysler for service on West Sahara in Las Vegas. But since they closed we have been traveling out of our way to Chapman in Henderson. Over the past few visits that we have had Sahara in Las Vegas. But since they closed we have been traveling out of our way to Chapman in Henderson. Over the past few visits that we have had, getting our '02 Chrysler Sebring convertible serviced, we have had nothing less than a perfect experience doing business with a seasoned professional, Frank Hensley. Over the past few visits, he is always attentive and shows that he cares. He answers his phone calls or returns messages promptly. He always goes the extra mile and we always look forward to meeting with him and doing business with him whenever our Sebring needs to be serviced. We don't mind traveling miles out of our way. It's worth the ride when dealing with a seasoned professional like Frank. He's the right guy. Please don't lose him. Sincerely, Victor and Rae Simeone 702-838-5744 More

Was able to easily make an appt for service - left messages which were returned within a satisfactory time frame - everyone was courteous and helpful - work was completed when promised - and getting t messages which were returned within a satisfactory time frame - everyone was courteous and helpful - work was completed when promised - and getting the shuttle back to the dealership was simple - driver called and was at my house when he indicated that he would. Jesse was very courteous and friendly. Bill made it easy - and a thank you to the 2 V's, Virgil and Vince, for their assistance when I arrived to help me when Bill was busy with another customer and it kept me from having to wait. More

My experience with Chapman Chrysler was a very positive one. My vehicle had a few repairs that needed to be completed. Most of these were covered under the vehicle warranty. The items that were not cove one. My vehicle had a few repairs that needed to be completed. Most of these were covered under the vehicle warranty. The items that were not covered under the vehicle's warranty were repaired quickly and at a reasonable price. More

Virgil was great. Explained things very well. Thank you Virgil for the great experience.....hard to find service like that in Vegas.Keep up the great work and service. If I needed to have repairs or servic Virgil for the great experience.....hard to find service like that in Vegas.Keep up the great work and service. If I needed to have repairs or service done to my car in the future I will have it done wiht Virgil. More

I wasn't real pleased with the answers I got on the Extended Service Warranty Contract I purchased at Integrity Chrysler when I acquired the Jeep in may 2006. He did get me a better answer and I under Extended Service Warranty Contract I purchased at Integrity Chrysler when I acquired the Jeep in may 2006. He did get me a better answer and I understood he was on his first day on the jopb. I was pleased with the effort he showed and I m sure he will make a good employee with some experience. He is impressive but not quite great yet and I expect that. Thanks. More

When I received the vehicle, there was grease on the passenger side seat cushion. Vehicles should not be delivered with grease on the chair. Quality of work was reduced as a result of the poor deliver passenger side seat cushion. Vehicles should not be delivered with grease on the chair. Quality of work was reduced as a result of the poor delivery. The service writer was very friendly and responsive. I removed the grease myself as I noticed the grease while I was leaving the dealership. More

everyone was extremely friendly and helpfull I could not ask for a better experience in a auto dealership. I could not be happier. Everyone had a very good attitude. This not found a lot of times. You have ask for a better experience in a auto dealership. I could not be happier. Everyone had a very good attitude. This not found a lot of times. You have made a dedicated customer fand I will refer other customers to your shop- More