Chapman Chrysler Jeep

Bait and Switch Buyer beware. I negotiated to a buy of a used 2015 Fiat 500L with internet manager Ashly Gonzales for my daughter. We agreed on a price and I wou Buyer beware. I negotiated to a buy of a used 2015 Fiat 500L with internet manager Ashly Gonzales for my daughter. We agreed on a price and I would come down to buy the car the same afternoon. I told her not to waste my time if she was not serious because I would be driving a distance and was serious about the purchase. I explained I’m 45 minutes away and would be leaving right away to meet her to complete the review and purchase of the car. When I arrived with my daughter Ashley informed us the car was not at her store and she would get the keys to a car and drive us to it so we could drive it back to check it out. We found it strange that the advertised vehicle was not at the store claiming to have it for sale. We agreed to go with her to another dealership. She walked us to a car that happened to be the only one exact modeling the car we wished to purchase. It was similar but older, different color and beat up. She had us stand by it while she went back to get the another key because she couldn’t get it to work. She finally got the key and drove us to another dealership. When we arrived she told us to wait in the car or stretch our legs while leaving the car running. She returned in less than 4 minutes and said the car we made the agreement was under contract with someone else and there was nothing she could do and that it was out of her hands. She was smug, and unapologetic. I believe what the game they were playing was to lure us with the advertisement of a car that was unavailable and try to get us interested in the vehicle she drove us in. The car advertised was no where to be found. This woman is dishonest and disceptive and by extension so is this dealership to allow such dishonest practices. We found the ad on cars.com. I will make sure they are aware as well. This dealership is disingenuous beware. More

Fast & convenient trans service Chris Hawn was very polite & efficient. He recommended having the routine trans done.the last time I was in for a oil change. He got me in & out in a Chris Hawn was very polite & efficient. He recommended having the routine trans done.the last time I was in for a oil change. He got me in & out in a reasonable amount of time and followed with me about my vehicle progress. He was very pleasant to work with. More

Awesome From the technician to the courtesy vehicle it was AWESOME. Went in for 1 thing they fixed everything that was under warranty. Mahalo Plenty & M From the technician to the courtesy vehicle it was AWESOME. Went in for 1 thing they fixed everything that was under warranty. Mahalo Plenty & MUCH APPRECIATED More

Great Express Service Chris English, at Express oil change Service was very polite, courteous. and professional, my oil change was done in a timely manner and to my satisfa Chris English, at Express oil change Service was very polite, courteous. and professional, my oil change was done in a timely manner and to my satisfaction More

Service The Service given & time done & professionalism was great! The Service Rep Crystal Patno was simply awesome! My 2010 Grand Caravan needed new Spark Pl The Service given & time done & professionalism was great! The Service Rep Crystal Patno was simply awesome! My 2010 Grand Caravan needed new Spark Plugs & wires which cost a considerable amount. I am on a fixed income and Crystal found a way to save a bit of money! She was also very good at explaining everything & was very honest & helpful!! Chapman Chrysler Jeep in Auto Mall in Henderson can be very proud to have her on staff!!! Kudos to all of you!!! More

Horrible sales and management! Wow is all I can say. If you want to wait to be contacted and the sales force there is beyond the least professional then have at it. They all were pu Wow is all I can say. If you want to wait to be contacted and the sales force there is beyond the least professional then have at it. They all were puzzled why I would say that when they take 4 hours to contact you and then have no clue of what I was inquiring about. Luckily I sold my suv next door and the experience at Henderson Chevy were able to actually do the job right. More

Best experience ever! Chapman Jeep has by far superseded any car purchase experience! Not only was this the easiest and most flawless experience they have made my car dream Chapman Jeep has by far superseded any car purchase experience! Not only was this the easiest and most flawless experience they have made my car dreams come true. I am now the new owner of a gorgeous Porsche Cayenne. The sales person Thomas Moore and finance manager TJ were not only 💯 percent professional they went out of their way to insure I am one hundred percent satisfied. I am so happy I chose this car dealership. Well done and Thank you 👏🏼 👏🏼👏🏼 More

NEW VAN SALES I purchased a new van in Nov from Chapman. I was told I could get a additional $500 off the purchase if I financed through Chrysler capital so I did.A I purchased a new van in Nov from Chapman. I was told I could get a additional $500 off the purchase if I financed through Chrysler capital so I did.At closing I was told by Brian Holzner that I could pay off the loan within a few weeks and the cost would be minimal. At closing I noticed a $2515 charge for maintenance and Brian said that fee would be waived if I paid the loan off right away.Now I want to pay the loan off and Chrysler capital says the dealer has to tell Chrysler capital it should be waived. I have tried calling and leaving messages with no results so far.The car purchase experience at Chapman was less then transparent when it came to a myriad of fees they try to load up on you.Be very careful.For a place that called me all hours of the day and night when I was looking to buy it is sad that I have to call various people there with the hope of resolving this issue soon. More

Excellent Service When I arrived, I was greeted by Chance. He went over my concerns about my tire pressure. Oil change and they checked my tires. Fast and easy servi When I arrived, I was greeted by Chance. He went over my concerns about my tire pressure. Oil change and they checked my tires. Fast and easy service. I am a happy customer. More

Jeep JK repair When my Jeep was picked up after getting a new driveline it was making noise. Before leaving dealership the Jeep was returned to service where upon in When my Jeep was picked up after getting a new driveline it was making noise. Before leaving dealership the Jeep was returned to service where upon inspection it was found to have loose bolts that were supposed to hold the driveline in place. Repairs were done quickly but did result in the car being at dealership overnite. Evidently the tech doing the work did not test drive the car after he did the repair. More