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Chapman Dodge Chrysler Jeep Ram Scottsdale
Scottsdale, AZ
797 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 11, 2022
The dealership was very fair and Tyler was fantastic to work with as a salesperson. Attentive and responsive to requests over several days! work with as a salesperson. Attentive and responsive to requests over several days! More
by peter_weller
Employees Worked With
Tyler Virgin
Helpful June 04, 2022
I had a great experience with the team. They took the time to explain every step and the sales person Bri (great person) she was in contact with me throughout the entire transaction with no They took the time to explain every step and the sales person Bri (great person) she was in contact with me throughout the entire transaction with no surprise charges. My deal was a hard one for them to get too I shop for months before making a choice and don't make it easy. She even delivered the vehicle with the contract to my door with a smile ensuring a great customer experience. A+ dealership with no pushy sales people. Will do business with them again and highly recommend if looking for a great car deal. More
by Diane M
Employees Worked With
Brianna Sage
May 12, 2022
I purchased 2 vehicles from Chapman in December 2021. A Jeep Grand Cherokee, and an Alfa Romeo. I paid $25,000 cash for the Jeep. It was delivered with the passenger window broken, and never fixed by A Jeep Grand Cherokee, and an Alfa Romeo. I paid $25,000 cash for the Jeep. It was delivered with the passenger window broken, and never fixed by Chapman. The Alfa Romeo $40,000 engine blew and the transmission was leaking after only 268 miles. The Alfa had significant Scratches, and paint trade, Andrea the salesperson told me if I wanted it fixed, I would have to pay to have the work done. I paid to have car paint touched up, and was promised reimbursement by her supervisor Dave Zinkle, saying I should NOT have had to do that. I was NEVER reimbursed! I contacted dealer ship via email and voicemail over 30 times in 4 months. They showed no care or concern for the cars I purchased after delivery! They did nothing to help me, and would not even return my calls. When the general manager finally got involved after 3 months, I was told my best bet was to take the car to Carvana and trade it in. I paid $40,000 for this car, and their best advice was to trade it in at another dealership! The level of customer service and professionalism is non existent. Mr. Chapman would be horrified to know this is how his company is being run, and how his loyal customers are being treated. More
by Dawnprichardson
Employees Worked With
Andrea Finkelstein, Dave Zinkel, GM Gary Brewer, GM Chris, Chapman Auto Marketing
October 21, 2021
Our first time at Chapman Chrysler Jeep Ram Dealership in Scottsdale! Our service advisor was Eric McGraw he was so very Welcoming, Friendly & was able to solve our problems in a timely matter!! Thank you Er Scottsdale! Our service advisor was Eric McGraw he was so very Welcoming, Friendly & was able to solve our problems in a timely matter!! Thank you Eric & staff for your time & support!! More
by Senny
Employees Worked With
Eric McGraw
October 20, 2021
Chapman Service worked with me thru several schedule changes to get my 2019 RAM in for service. Once in , service was pretty much straightforward. My RAM was in and out the same day. changes to get my 2019 RAM in for service. Once in , service was pretty much straightforward. My RAM was in and out the same day. More
by e.j.fallon3
Employees Worked With
Service Rep
October 17, 2021
My visit to Chapman Dodge was eye opening. The employees I interacted with were friendly and made me feel completely at ease. The casual atmosphere made the wait for the service on my car fly by. I have n I interacted with were friendly and made me feel completely at ease. The casual atmosphere made the wait for the service on my car fly by. I have never been in a dealership that has such a laid back atmosphere before. And the service work performed was excellent. More
by Joe
Employees Worked With
Dan Boardman-5 stars, Chance Cooley-5 stars, Harry Granger-5 stars
October 16, 2021
I Bought a car from them online. While trying to explain to the salesman, thru texts and on the phone how internet sales worked, someone evidently walked in off the street and put a deposit down on the car. to the salesman, thru texts and on the phone how internet sales worked, someone evidently walked in off the street and put a deposit down on the car. I was in process of doing a total price money transfer when I was informed of this. I was told the car was no longer available. I asked to speak to to the manager. I spoke to man who would only identify himself as (Willie). (Willie) was uniformed, belligerent and obnoxious. I would steer clear of this operation. More
by evivant
Employees Worked With
Ahmad Ghattas, (Willie)
September 25, 2021
Saturday, Sept 25, 2021, Worked out agreed upon number for a pre-owned 2018 Challenger RT. 830am , we drove an hour from Goodyear with everything setup to purchase(We were told). Upon arrival, after test for a pre-owned 2018 Challenger RT. 830am , we drove an hour from Goodyear with everything setup to purchase(We were told). Upon arrival, after test drive, once paperwork presented was told the Dealer automatically includes $800.00 dollar "Accessories" package for Nitrigen, Tinting, theft, etc. Price agreed upon now 800.00 higher than agreed upon price. Sales Manager sat down and explained the $800.00 was not "that much" in the scope of a loan over time. He also said they normally send out the paperwork with this information ahead of time, but in this case they didn't. I asked him if he was going to blow up the deal for the amount they "failed" to disclose(their issue/tact), he said "yes." We walked. Unfortunate for both parties, I explained to the Sales Manager I would have agreed to the "bump" if they had presented it prior (up front) when the pricing discussions were being handled(day prior). But as it stood, sliding it in was not professional..this just reaffirms certain Dealers still act like Dinosaurs and will fall victim to the "Carvanas" of the world. More
by Leebacon
Employees Worked With
Sales Manager , Chapman Auto Marketing
September 16, 2021
The worst in communication. No responses to calls and could not reach anyone. They were totally inept in customer service. could not reach anyone. They were totally inept in customer service. More
by steve.signor
Employees Worked With
Jordan Stevens, Tyler Virgin, Andy Stephens, Beth Steele
