Chapman Dodge Chrysler Jeep Ram Scottsdale

Took 2001 Jeep Wrangler in for diagnosis of engine misfire problem. While driving or even at times while idling at a stop light, engine starts a serious misfire condition. Appears to go into a "limp m misfire problem. While driving or even at times while idling at a stop light, engine starts a serious misfire condition. Appears to go into a "limp mode" if there is such a thing. Engine must be shut down and restarted. Chapman tech determined that the onboard computer was bad and needed to be replaced. After paying $1,084 for the repair, when I drove the vehicle back to my office the engine still had the same misfire condition. Therefore, I am totally dissatisfied with the quality of service I received. Since the original report, Chapman has volunteered to do more work on the vehicle at no charge to attempt to rectify the problem. The vehicle still has the problem after the additional work by Chapman. However, they discoverd a 7 year old service bulletin that relates to this problem and states that a valve job or new head is required to remedy the situation. More

The quality of service is outstanding and the staff is very experienced, knowledgeable, professional and friendly. I consistently receive accurate estimates of the time required for repairs, and the repai very experienced, knowledgeable, professional and friendly. I consistently receive accurate estimates of the time required for repairs, and the repairs are always of very high quality. The shuttle drivers are excellent and they get me to work quickly and they consistently arrive on time to pick me up. This is by far the best car dealership that I have every done business with. More

David Flores is an exception service advisor who goes the 'extra mile' to ensure my vehicle is in top shape before I leave the dealership! He always takes the time to listen carefully and makes sure that a 'extra mile' to ensure my vehicle is in top shape before I leave the dealership! He always takes the time to listen carefully and makes sure that all my customer needs are met. I sincerely appreciate such great personal service from your dealership. Thank You Very Much! Richard Zurek More

I purchased my first Dodge truck from earnhart Dodge in 1998, I was never happy with the service there. When I started bringing it to Chapman Dodge the service was great. I purchased my 2004 Dodge truck f 1998, I was never happy with the service there. When I started bringing it to Chapman Dodge the service was great. I purchased my 2004 Dodge truck from Chapman Dodge. I have been thru 4-5 service advisors over the years, Dave Flores is by far the best one I have worked with. He always keeps me informed of what is being done and the progress of the repairs. If its do for any kind of service he always lets me know when I'm in for an oil change PLUS he always returns my phone calls. I allways recomend Chapman and Dave to my friends and coworkers. More

Left grease spots on interior of car -- not noticed until I had left the dealership. Likely cause was grease on cap or head of service tech (on headliner near driver door) -- may have also been on hand as e I had left the dealership. Likely cause was grease on cap or head of service tech (on headliner near driver door) -- may have also been on hand as entered vehicle.) Otherwise service experience was great -- friendly, helpful serivce rep, no long wait, fast service for an oil change and lube. More

I purchased my Jeep in 2004 and have enjoyed the Jeep very much. This was my first experience with Chapman Service and since I always go to the dealer I wish I had gone there sooner. The cashier was very much. This was my first experience with Chapman Service and since I always go to the dealer I wish I had gone there sooner. The cashier was very personable and concerned about getting me processed. Overall I will definitely return for service and maybe sometime in the future purchase another Jeep. More

We bought our Dodge Charger R/T from Chapman Dodge in Feb 2007. Anytime we needed to bring our Charger in for routine maintenance or for a specific problem we call Dave Flores to schedule an appointment. Da 2007. Anytime we needed to bring our Charger in for routine maintenance or for a specific problem we call Dave Flores to schedule an appointment. Dave is friendly, courteous and easy to work. We value his knowledge in servicing the up keep of our car. More

We contacted Nick Major (our Service Advisor) to ask about a recall notice and set up appointments for both of our Jeeps to have the Periodic Service completed. Nick indicated that he would not be avai about a recall notice and set up appointments for both of our Jeeps to have the Periodic Service completed. Nick indicated that he would not be available at the time we wanted the service completed and recommended we work with David Flores in his absence. We are very glad we did! I am not sure where Chapman finds these guys, but they seem to be the only Jeep dealer in town that has an EXCELLENT service department. We found them after a couple of very bad experiences with the service department where we bought our Jeeps (That dealership even locked one of our Jeeps up overnight without any notification, and would not release it to us because the service department had "closed") On our last trip to Chapman, David called us to ensure we knew that the service department closed at noon, and asked us if we would be back by then, or if he should leave the keys in an envelope with the receptionist. That may seem like a small thing to some, but after your Jeep has been "Held Hostage" by a dealership, it is a very big deal! Nick and David are going to have loyal customers as long as long as they work for Chapman! They have proven to really care about our Jeeps, and try to make recommendations that will help us. Another example: Once when we were getting ready to schedule a service on the differentials, Nick let us know that the 4x4 services would be on sale the following week so we could schedule them during that time and save quite a bit of money. Ernie and Roger in the Parts Department are also excellent to work with! They will always go the extra mile to help. Even offer to deliver a special order part to you on their "way home", or search through boxes at the end of the day to help you find the perfect gift item for her Jeep. These are only a few examples of some of the wonderful people at Chapman Dodge Chrysler Jeep, but I am sure there are many more to come! More

I have been to Chapman two times since the transition across the street. My experience has been positive both times. While I am never thrilled to have an expensive repair or maintenance come along, I i across the street. My experience has been positive both times. While I am never thrilled to have an expensive repair or maintenance come along, I intend to trust Rick's judgement unless I am given a reason to do otherwise. More

Your service advisor Dave Flores is great. He always greets us with a smile and genuine hello. It has been a while since we needed service and Dave remembered that my wife had been on her way to Iraq. greets us with a smile and genuine hello. It has been a while since we needed service and Dave remembered that my wife had been on her way to Iraq. Your dealership is not the closest, but we will always use you because of the top quality service we receive. We are treated like people, not just a number. You have earned a loyal customer and we will be repeat customers when we are ready to purchase another vehicle or have our vehicle serviced. More