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Chapman Ford Lancaster
Lancaster, PA
1,146 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,146 reviews
October 09, 2026
Aaron Hawbaker was patient and professional and hooked me up with the car I had my eye on. He communicated clearly and regularly. Ask for him at the Lancaster location if you need to buy a vehicle! up with the car I had my eye on. He communicated clearly and regularly. Ask for him at the Lancaster location if you need to buy a vehicle! More
by DFT
Employees Worked With
September 24, 2026
Loved working out the sales details with Johnny Dejesus. He explained all things well and made the purchase experience a pleasure. Thanks Johnny ! He explained all things well and made the purchase experience a pleasure. Thanks Johnny ! More
by lumpyhammock
Employees Worked With
Johnny Dejesus
August 04, 2026
Very easy to deal with. No hassle. They get u what u want at a great price. No hassle. They get u what u want at a great price. More
by dstonesifer75
July 22, 2026
This is the second car i bought from here. Great sales and service staff. I would definitely recommend their services. Great sales and service staff. I would definitely recommend their services. More
by jwhamill
July 22, 2026
The salesman Aaron Hawbaker was extremely helpful when we made our decision to buy our 2021 f150 he explained the features The vehicle was even better than we anticipated We will definitely use Chapman in th made our decision to buy our 2021 f150 he explained the features The vehicle was even better than we anticipated We will definitely use Chapman in the future More
by Wintersdale755
Employees Worked With
June 19, 2026
Very happy with my purchase of a 2026 Maverick. Was treated fairly with trade in and Johnny Dejesus was excellent in sales dept. Johnny knew my Maverick perfectly and was very accommodating. He is Was treated fairly with trade in and Johnny Dejesus was excellent in sales dept. Johnny knew my Maverick perfectly and was very accommodating. He is a genuinely nice guy and was a pleasure to work with. More
by Bud Warner
Employees Worked With
Johnny Dejesus (Sales Dept)
May 27, 2026
Tyler was very helpful throughout the buying process. We have purchased several new vehicles from Chapman. Their service after the sale is outstanding. We have purchased several new vehicles from Chapman. Their service after the sale is outstanding. More
by jceck
March 21, 2026
This is an Awesome Dealership, with amazing people. I live an hour and a half away and they worked with me over the phone for a few days until I made my final decision. We had a little miscommunication I live an hour and a half away and they worked with me over the phone for a few days until I made my final decision. We had a little miscommunication about my trade in which I honestly thought it was gonna be a deal breaker and I wouldn't get the Audi, but to my surprise they worked hard to get me approved with my negative equity. Usually when you go to purchase a new car your thinking long waits and expecting to take up half your day but by the time I got there they literally had basically everything ready to go. I took the car for a test drive, loved it of course, we came back and they had paperwork ready to go. I was in and out in under an hour. Ethan is super friendly and he is on top of his stuff. Thanks Chapman Ford for taking the time to get me in a new ride. More
by Denny
February 03, 2026
We had a wonderful experience purchasing a 2023 Ford F-450. Highly recommend Chapman Ford in Columbia. They staff is friendly, knowledgeable and went above and beyond. F-450. Highly recommend Chapman Ford in Columbia. They staff is friendly, knowledgeable and went above and beyond. More
by mmaltland
Employees Worked With
