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Chapman Ford Lancaster
Lancaster, PA
1,097 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,097 reviews
August 07, 2020
I brought in my car due to my sister backing into the door. Her insurance recommended Chapman so I took it there. Everyone was great and kept me updated. Really smooth process. My car looked great and th door. Her insurance recommended Chapman so I took it there. Everyone was great and kept me updated. Really smooth process. My car looked great and they even vacuumed my floors which was really nice of them. Thanks for everything! More
by sarahbeck1010
Verified CustomerEmployees Worked With
Scott McCann
August 07, 2020
World-class customer service and incredibly knowledgable. Mr. Tufano is THE BEST! Always makes me feel as if I'm his only customer. The technicians are incredibly knowledgeable and my car was repaired and rea Mr. Tufano is THE BEST! Always makes me feel as if I'm his only customer. The technicians are incredibly knowledgeable and my car was repaired and ready to go in no time! More
by jsahd
Employees Worked With
August 07, 2020
fast knowledgable, helpful Tori was expedient, caring, friendly and very accommodating. The only thing to say negative was that I left a message the next day for her to call me, Tori was expedient, caring, friendly and very accommodating. The only thing to say negative was that I left a message the next day for her to call me, because I had a follow up question, and my call was never returned. Daryl Keener 717-808-0863 More
by dlkeener2
Employees Worked With
Tori Phillips
August 05, 2020
Very quick and easy process! Everyone at the Chapman Ford Lancaster dealership has been a pleasure working with. Will continue using this dealship for all our needs. Thanks again! Lancaster dealership has been a pleasure working with. Will continue using this dealship for all our needs. Thanks again! More
by Schuman
August 05, 2020
Service Jerry was great, Arranged for driver home and back. Very personable staff, Lionel, driver, made me feel comfortable. Work was completed as stated on Jerry was great, Arranged for driver home and back. Very personable staff, Lionel, driver, made me feel comfortable. Work was completed as stated on the estimate. Totally excellent service department. Your Number 1 in our book! More
by anharsh
August 03, 2020
Chapman Service Willing to work with you on pricing of service repairs. The car repair was done on time as promised. Would have this dealership do future repairs. Willing to work with you on pricing of service repairs. The car repair was done on time as promised. Would have this dealership do future repairs. More
by Snickers
Employees Worked With
August 03, 2020
1st oil change Service desk was very informative and able to resolve a minor question without any issues. Was able to speak directly to the service department leader Service desk was very informative and able to resolve a minor question without any issues. Was able to speak directly to the service department leader. More
by dfisher6
Employees Worked With
August 03, 2020
Awesome service ! Great staff and the videos were especially nice. I’ll definitely use Chapman in the future as well as recommend all my friends and family ! especially nice. I’ll definitely use Chapman in the future as well as recommend all my friends and family ! More
by eddiedubois3
Employees Worked With
August 03, 2020
New Explorer 2020 Larry, It was a pleasure doing business with you and your colleagues. we appreciate the excellent service you provided to us on purchasing our new v Larry, It was a pleasure doing business with you and your colleagues. we appreciate the excellent service you provided to us on purchasing our new vehicle Thank You ! More
by twierz5020
Employees Worked With
Larry Busino
August 03, 2020
Extremely easy to book an appointment to get vehicle service , inspection and emissions done. Awesome video walk-through sent to me by my vehicle technician. Great job done by all !! service , inspection and emissions done. Awesome video walk-through sent to me by my vehicle technician. Great job done by all !! More
by SHAUNSTEFFY80
Employees Worked With
Scott McCann
