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Chapman Ford Lancaster
Lancaster, PA
1,082 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,082 reviews
October 10, 2019
Break service The mechanics at ford are awesome, they always do a great job. I have no complaints. I also feel conferable bringing my Buick to get worked on. The mechanics at ford are awesome, they always do a great job. I have no complaints. I also feel conferable bringing my Buick to get worked on. More
by rgga12
Verified CustomerEmployees Worked With
October 10, 2019
Great service Always treated well and they take care of all my auto need plus they always keep me updated on status of my vehicle plus they always give me a courteo Always treated well and they take care of all my auto need plus they always keep me updated on status of my vehicle plus they always give me a courteous ride to pick up my car More
by EDDIENIEVES05.EN
Employees Worked With
October 10, 2019
very good . Because the service was good all around at Chapman Ford . I know not what else I might say if only I could do it over again . Because the service was good all around at Chapman Ford . I know not what else I might say if only I could do it over again . More
by allengenglish
Employees Worked With
October 08, 2019
I went to Chapman to sell my 2014 Ford Explorer and to purchase another vehicle. While I was there with my friend, she decided she wanted to sell her tiny 2017 Kia. So she too sold them her car and purcha purchase another vehicle. While I was there with my friend, she decided she wanted to sell her tiny 2017 Kia. So she too sold them her car and purchased a 2019 Ford Escape! Ronny was our salesman for all dealings and he was very kind, considerate and patient. He has a very positive disposition and appears to truly care for the customers and their needs. Chapman is truly BLESSED to have an employee like him. They are a great bunch of people! More
by Cinderellastwin
Employees Worked With
Other Employees :
ZACH HARPIN, Ronny Gomez
October 08, 2019
Recall Work After receiving information directly from Ford, I was efficiently able to schedule my recall appointment and have the work done. The service represent After receiving information directly from Ford, I was efficiently able to schedule my recall appointment and have the work done. The service representative was very helpful, and the work was done right on schedule. An excellent service experience, overall. More
by billpowers.music
Employees Worked With
Lionel Caldwell, Kyle Ackerman
October 08, 2019
Survive I dropped my car off on Sunday night. They got to my car fist thing on Monday morning. Thank you for fitting my car in so quickly. I dropped my car off on Sunday night. They got to my car fist thing on Monday morning. Thank you for fitting my car in so quickly. More
by BRIJF
October 08, 2019
Service experience Very prompt and accommodating and super friendly. They understood the need for quick yet high quality service. I was very impressed and would definite Very prompt and accommodating and super friendly. They understood the need for quick yet high quality service. I was very impressed and would definitely recommend Chapman ford to all friends and family. More
by hani.battah
October 07, 2019
Tire Pressure Issue I had to bring the vehicle back after leaving the dealership because I noticed that they did not check my tire pressure and they were low. So that is I had to bring the vehicle back after leaving the dealership because I noticed that they did not check my tire pressure and they were low. So that is why I could only give it 4 stars. More
by mdclaysr
Employees Worked With
John Meshey, Scott McCann
October 07, 2019
Went to Chapman with my girlfriend to purchase a used vehicle. Ronny Gomez was fantastic! He didn't use any gimics or try to get us to spend any more $ then we wanted. He was honest, helpful, and looked vehicle. Ronny Gomez was fantastic! He didn't use any gimics or try to get us to spend any more $ then we wanted. He was honest, helpful, and looked for vehicles to match our specific requirements. Great guy! Go see him! More
by BryanA#WEARE
Employees Worked With
Ronny Gomez
October 07, 2019
great service The service dept was awesome. WE have been going to them for a few years now and it is always reasonable priced, and quick service The service dept was awesome. WE have been going to them for a few years now and it is always reasonable priced, and quick service More
by Sdragonhall
Employees Worked With
