Chapman Ford Lancaster

AWFUL Worse service ever. Started out dealing with Beth. She said she had to reboot her computer and would call me right back. 1 hour later I called her. I Worse service ever. Started out dealing with Beth. She said she had to reboot her computer and would call me right back. 1 hour later I called her. I was sitting on the side of the road by the way. She then said she had to print something out. She said she couldnt get it to print so she would have another service person do it. Put me on hold. 10 minutes later I hung up and called back. She came back on the phone and started telling me they were no recalls and I told her that was not what I was calling about. She hung up on me. Called back and she said we got disconnected. I ask to speak to the service manager and was transferred and it rang without going to voicemail like it should. Hung up called back and was told it was transferred to wrong extension and the manager was in a meeting. By this time I was on the phone for a good hour and half trying to figure out if I should drive my vehicle into service or would I do damage to transmission. I called back and told them I was driving the car there. Got to dealership service and was ask for service manager. After ignoring me for about 10 minutes he finally acknowledge me. I told him what I went thru and that the service sucked and he said he could recommend another dealership. Didnt care a bit. He only did something when he overheard me talking to my husband about someone he knows had the owners info then he decided to be helpful. They gave me a loaner car plus had Kyle help me as a service advisor which he was the best. Promise me my car by Tuesday and was able to pick it up on Monday. Do not use Beth or even try to deal with the Service Manager. We are looking to purchase a new Truck but will not get it from Chapmans. I will have to use them because my vehicle has a life time warranty on the engine if I use Chapman ford until I buy a new one and it wont be Chapman. They do not know what customer service is in the service department More

Great experience Zack Harpin and your dealership team made buying a car there a great experience. Everyone was knowledgeable about the cars and the business of selli Zack Harpin and your dealership team made buying a car there a great experience. Everyone was knowledgeable about the cars and the business of selling the cars and that made things much easier on me More

They go on and beyond to help there customers We had a good experience Lino was great; Mostly just need to take less time for paperwork too much waiting for approval and after approved. We had a good experience Lino was great; Mostly just need to take less time for paperwork too much waiting for approval and after approved. More

very good experience purchasing my new f150.Erik the salesman was very professional and nice to deal with. I would recommend chapman ford to anyone looking to experience purchasing my new f150.Erik the salesman was very professional and nice to deal with. I would recommend chapman ford to anyone looking to purchase a new ford More

State Inspection and emissions Chapman Ford was friendly, quick with the service , and thoroughly explained anything necessary. I waited while my car was inspected, and the facility Chapman Ford was friendly, quick with the service , and thoroughly explained anything necessary. I waited while my car was inspected, and the facility and wait room was clean and comfortable. More

Professional, polite service Appointment was easy to make. Kyle was helpful and kept me up to date on the progress of the service. Pick up was also quick and easy. Appointment was easy to make. Kyle was helpful and kept me up to date on the progress of the service. Pick up was also quick and easy. More

painstakingly smooth esp being helped by zach as soon as I pulled up I ws greeted right away by Zachary ross who helped me in trading a truck and driving away in brand new ford explorer treated ve as soon as I pulled up I ws greeted right away by Zachary ross who helped me in trading a truck and driving away in brand new ford explorer treated very professionaly on his part his knowledge of vehicles really won me over hopefully in due time you guys make him a jr manager More

Very quick and complete service They took care of my tire in less than an hour. I was in a rush to get on with my day and Chapman was able to accommodate my schedule. They took care of my tire in less than an hour. I was in a rush to get on with my day and Chapman was able to accommodate my schedule. More

Very happy This is my 7th car thru Chapman Ford , they have been fair with prices & service has always been great, Scott was great , took my car right in & servi This is my 7th car thru Chapman Ford , they have been fair with prices & service has always been great, Scott was great , took my car right in & service was fast , very happy. More

Good Service very good service and helpful person there i always take my car there for service they are very quick and very clean they take care of you there very good service and helpful person there i always take my car there for service they are very quick and very clean they take care of you there More