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Chapman Ford Lancaster
Lancaster, PA
1,087 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,087 reviews
September 17, 2019
Routine Maintenance - Warranty Work Special thanks to Jerry D and the Service Team Management for going above and beyond with the repair of the door seal on our 2017 Fusion. Very trustwo Special thanks to Jerry D and the Service Team Management for going above and beyond with the repair of the door seal on our 2017 Fusion. Very trustworthy team who can be counted on to do the :right thing: for the customer! Very much appreciated! More
by gewgolf
Verified CustomerEmployees Worked With
September 17, 2019
Engine repairs-- flashing engine light Service and parts team at Chapman took great care in handling my situation with promptness. Not only did they quickly evaluate the issue they called w Service and parts team at Chapman took great care in handling my situation with promptness. Not only did they quickly evaluate the issue they called with recommendations to keep me OUT of their service bay for hopefully years to come :-) More
by kendrar
September 16, 2019
State Inspection Had scheduled inspection on busy Saturday morning. Jerry was by himself but got through the line of people quickly and got me out the door in the time Had scheduled inspection on busy Saturday morning. Jerry was by himself but got through the line of people quickly and got me out the door in the time promised. More
by jgol
Employees Worked With
September 16, 2019
Good experience Completed requested work within expected timeframe. Good communication during the process. Text updates are appreciated and help everything go smoothl Completed requested work within expected timeframe. Good communication during the process. Text updates are appreciated and help everything go smoothly. Prices fair and applied provided coupon to invoice. More
by bradwo
Employees Worked With
September 16, 2019
Nice new showroom! The overall experience was very positive. Getting a response via text (what I asked for from Chapman) was a little slow. Not putting blame on anyone. The overall experience was very positive. Getting a response via text (what I asked for from Chapman) was a little slow. Not putting blame on anyone. Perhaps the service writer for maintenance appointments is a little too busy? Anyway, the car was done sooner than expected. Everything done to the car was explained and was shown in black and white. Very typical of the service department at Chapman. The waiting area at the new location is quite comfortable. TV, receptacles to charge your phone were plentiful. Definitely a step up at this location. More
by chrismaule
Employees Worked With
September 16, 2019
went well all went well, even though we worked with 2 different sales people. It was good to meet the boss's and understand there support. New facility is nice all went well, even though we worked with 2 different sales people. It was good to meet the boss's and understand there support. New facility is nice More
by rozimek
Employees Worked With
Ronny Gomez
September 16, 2019
Brakes Very thankful you fit me in since i was on vacation and live over 4 hours away, a little shocked on the labor priced of 149 dollars an hour (over 800 Very thankful you fit me in since i was on vacation and live over 4 hours away, a little shocked on the labor priced of 149 dollars an hour (over 800 dollars in labor for 6.5 hours) Mike T. Was very friendly and helpful. More
by edjaw
Employees Worked With
September 14, 2019
Service Dept. The service dept. was very accommodating, I did not have an appointment but the checked my problem while I waited. I did have an appointment for my The service dept. was very accommodating, I did not have an appointment but the checked my problem while I waited. I did have an appointment for my cars inspection, but a conflict arose and they were able to schedule my inspection at a earlier date to suit my schedule. More
by glsum
Employees Worked With
September 13, 2019
Warranty replacement quick and easy. Great communication! Very easy to understand and discuss transaction with. The part needed for the warranty issue was delayed but no fault of anyone involved. Smooth trans Very easy to understand and discuss transaction with. The part needed for the warranty issue was delayed but no fault of anyone involved. Smooth transaction all the way around. More
by RayS
Employees Worked With
Beth Shearer
September 12, 2019
oil change was greeted by the service writer as soon as we walked in. oil change was done in a timely manner. was treated kindly by everyone there. was greeted by the service writer as soon as we walked in. oil change was done in a timely manner. was treated kindly by everyone there. More
by littlemissmay6
Employees Worked With
Beth Shearer
