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Chapman Ford Lancaster
Lancaster, PA
1,076 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,076 reviews
September 12, 2019
No updates I didn’t receive a call from the service department telling me about what was wrong with the car or when it was ready. Nothing I didn’t receive a call from the service department telling me about what was wrong with the car or when it was ready. Nothing More
by aceblamo
Verified CustomerEmployees Worked With
Couldn’t get anyone to answer the phone
September 12, 2019
Excellent service The check-in process went very smoothly. Jerry was very friendly and efficient. The service work was done promptly and Jerry got me out the door on The check-in process went very smoothly. Jerry was very friendly and efficient. The service work was done promptly and Jerry got me out the door on time. More
by GEORGELISMD
September 12, 2019
Jerry the Man From walking in the door to him bringing my car to the door when leaving A one service Let me know everything it was going on explained everything gr From walking in the door to him bringing my car to the door when leaving A one service Let me know everything it was going on explained everything great service will be back again thank you More
by stevenrisser
Employees Worked With
September 11, 2019
New Lease Went in for a new lease and walked out with a new Ford Edge. Lino was very attentive and knowledgeable. He quickly got a great deal and we were able t Went in for a new lease and walked out with a new Ford Edge. Lino was very attentive and knowledgeable. He quickly got a great deal and we were able to leave in very quick manner with our new vehicle. Our family has gotten 6 vehicles from Chapman and have been very happy with sales and service. I would recommend them totally to anyone who asked. More
by nursekan
September 10, 2019
Excellent service and very accommodating. I would definitely recommend Chapman for service and sales. Communication from the service center is awesome. I’ll be service and very accommodating. I would definitely recommend Chapman for service and sales. Communication from the service center is awesome. I’ll be back. More
by rwconst
September 10, 2019
Overall good experience The people I worked with were all very knowledgeable and friendly, especially the lady who was working the late shift and whose name I think is Beth. The people I worked with were all very knowledgeable and friendly, especially the lady who was working the late shift and whose name I think is Beth. There was one significant negative issue. My car is a Ford Taurus. My son has a Ford Escape. After I scheduled my cars appointment I started receiving Email reminders that referred to my son's Escape and not my Taurus! More
by LUV2SKI74
September 10, 2019
Great I've been with Ford for a number of years, had quite a few Ford vehicles, and it's always a great experience dealing with those guys. I've been with Ford for a number of years, had quite a few Ford vehicles, and it's always a great experience dealing with those guys. More
by bouyah1
September 09, 2019
Oil Change and Regular Maintenance Great service and friendly staff in addition to being very reliable. Always know my car is in good hands. Their new waiting room is beautiful and they Great service and friendly staff in addition to being very reliable. Always know my car is in good hands. Their new waiting room is beautiful and they provide updates via text while working on your vehicle. More
by AS
Employees Worked With
Kyle Ackerman
September 09, 2019
Super easy visit!!! Everyone I worked with so far in the process of buying a "new to me" car has been great and fun. I purchased my car with an open recall and an issue Everyone I worked with so far in the process of buying a "new to me" car has been great and fun. I purchased my car with an open recall and an issue that became apparent a few days later. I pulled right in and dropped her off to check the small problem and address the recall. My small problem was remedied with a software update (It is driving much better) and the "recall" was not an issue with my car. Yay! And, as a bonus, the shop guys found some items I had left behind in my trade and they got them back to me as well! A+++ More
by beckywhitcraft
September 06, 2019
Easy appointment Service with Chapman Ford was great. It was very easy. Pulling in and going right up to the service desk and dropping off my truck was simple. Service with Chapman Ford was great. It was very easy. Pulling in and going right up to the service desk and dropping off my truck was simple. More
by affusojo
Employees Worked With
