Chapman Ford Lancaster

Purchasing a new car I thought at first that it was a very impersonal car dealership since it was remodeled . I didn’t care for how I thought I would be meeting with Tyle I thought at first that it was a very impersonal car dealership since it was remodeled . I didn’t care for how I thought I would be meeting with Tyler and then was assigned someone else. It would have been better if Tyler had said when I show up he would delegate me to an associate. I wasn’t expecting that. Leno was great and knowledgeable. After spending over four hours there to purchase my vehicle as a spot customer I got to know the guys and relaxed a bit. Overall it was a good experience, although tiring to get it all done in one night. I should have just come back on my day off. I had problems with my brand new car pile light and check engine and no air conditioning the second day and the service department handled that splendidly. I wasn’t aware also that there was a new location. I would not give a bad review but there’s room for improvement. Try to go back to making it more homelike I didn’t like my dealer “going up to invisible manager “ That tactic seems outdated More

Service of my Raptor Kyle was very professional. Thank you for taking care of my truck! Also a note to say that Zach Harpin did a fabulous job as salesman. He went above a Kyle was very professional. Thank you for taking care of my truck! Also a note to say that Zach Harpin did a fabulous job as salesman. He went above and beyond to make sure I was satisfied with my truck. I have already recommended Chapman Ford and Zach Harpin to multiple people for the purchase of a new vehicle. A great team all around at Chapman! More

Service of my F250 SD Good service, everything done in the time stated. i waited for the truck wile the service was done. Great waiting area in the new dealership. Good service, everything done in the time stated. i waited for the truck wile the service was done. Great waiting area in the new dealership. More

Recall Work done in a timely matter great service schedule was done too fit my needs thank you would recommend future buyers of new vehicles n there service Work done in a timely matter great service schedule was done too fit my needs thank you would recommend future buyers of new vehicles n there service More

All good Everything went well, and quickly. Thank you for the prompt and attentive service. I will be sure to use your facilities for future service needs. Everything went well, and quickly. Thank you for the prompt and attentive service. I will be sure to use your facilities for future service needs. More

Everything went well with my recent service of my car The recent service to my ford fusion was excellent. I appreciated the call updating me on the work that my car needed and exactly what was going to be The recent service to my ford fusion was excellent. I appreciated the call updating me on the work that my car needed and exactly what was going to be performed. More

state inspecion Since I do not put many miles on my car, I asked if I should honor the service sticker date or have it checked sooner. His reply was that I should co Since I do not put many miles on my car, I asked if I should honor the service sticker date or have it checked sooner. His reply was that I should consider having it serviced every 6 months. More

Good service bad visit. I truly recommend this service center. But, I'm still not happy about my last visit. It still feels like something is wrong with my brake system. Not I truly recommend this service center. But, I'm still not happy about my last visit. It still feels like something is wrong with my brake system. Not sure what to do. Because, it would be my third time getting it serviced. More

Routing Maintenance Jerry in service is always welcoming and upfront. I never feel as if they are trying to do extra that isn't needed. The new facility is much more welc Jerry in service is always welcoming and upfront. I never feel as if they are trying to do extra that isn't needed. The new facility is much more welcoming and user friendly. I always feel like my car is in great hands at Chapman. More

Excellent customer service! Very easy to work with. They always contact me before doing any work on my car. I have never felt like unnecessary work was being done on my car. Car Very easy to work with. They always contact me before doing any work on my car. I have never felt like unnecessary work was being done on my car. Car is always ready for pickup on the same day. More