Chapman Ford Lancaster - Service Center

Car Broke Down- Mike came to the rescue! My car broke down and it was towed to Chapman. When I called in the morning Mike told me no problem and tell them to bring it over now and come see m My car broke down and it was towed to Chapman. When I called in the morning Mike told me no problem and tell them to bring it over now and come see me. Mike immediately stepped in and made me a priority. He kept me informed throughout the day with my specific issues and pricing - so no surprises! He even asked if I needed a ride somewhere. I have never been asked that before but in my opinion, that is going above and beyond and I really appreciated him asking. End result, he got the parts in SAME day and I picked it up that evening. Thank you Mike for making me a raving fan! More

Great job Outstanding service, great job by everyone, outstanding service, excellent customer service, and very informative. I appreciate the ride service to a Outstanding service, great job by everyone, outstanding service, excellent customer service, and very informative. I appreciate the ride service to and from my home and the timely maintenance they completed on my thank you More

Fast and professional Chapman Ford Service Center was able to accommodate my Lincoln Navigator while on vacation in the area. They were fast, efficient, friendly, and prof Chapman Ford Service Center was able to accommodate my Lincoln Navigator while on vacation in the area. They were fast, efficient, friendly, and professional, and in less than 24 hours, they had fixed my vehicle's air conditioning just in time for our family to travel back to Michigan during the hottest week of the year. More

Excellent I have been a chapman for 15 years. They always present as friendly and willing to hear about my concerns. They offer proper advice for the vehicles I have been a chapman for 15 years. They always present as friendly and willing to hear about my concerns. They offer proper advice for the vehicles i have had serviced there to include a toyota. More

Very Nice and timely work done by Ford Chapman team . I had check fuel fill inlet message on and they suggested me to go for diagnostics rather than replacing fuel fill inlet. I am glad I listened to th . I had check fuel fill inlet message on and they suggested me to go for diagnostics rather than replacing fuel fill inlet. I am glad I listened to them since diagnosis revealed bad purge valve and nothing wrong with fuel fill inlet. More

Timely repair. Very friendly staff and the waiting area is s Chapman Ford is great. I love that they explain things in a way I understand and they are professional. Even as I sat in the waiting area. The conve Chapman Ford is great. I love that they explain things in a way I understand and they are professional. Even as I sat in the waiting area. The conversations at the service desk among employees was professional. More

warranty repair Mike did a great job of keeping me in the loop - repairs and service completed on time. Very knowledgable and helpful. As soon as the SUV was ready fo Mike did a great job of keeping me in the loop - repairs and service completed on time. Very knowledgable and helpful. As soon as the SUV was ready for pick up Mike notified me so I could move on with my day. More

Problem resolved. Kyle was professional and communicative. I appreciated being informed and updated. They addressed the problem, corrected it and then reminder us of s Kyle was professional and communicative. I appreciated being informed and updated. They addressed the problem, corrected it and then reminder us of service due, saving us an additional trip. More

Great Chapman Ford Lancaster is always a great experience. Appreciate all the help they give me. I am always happy with the time I come to service here. Chapman Ford Lancaster is always a great experience. Appreciate all the help they give me. I am always happy with the time I come to service here. More