Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Chapman Ford Lancaster - Service Center
Lancaster, PA
556 Reviews
556 Reviews of Chapman Ford Lancaster - Service Center
Sort by
June 27, 2019
Repair of Front End and Alignment We started hearing a noise in our front end when braking and turning, I was concerned for our safety, so dropped the car off on Sun night without an a We started hearing a noise in our front end when braking and turning, I was concerned for our safety, so dropped the car off on Sun night without an appointment. Jerry contacted me Monday morning, got some more details and got a mechanic engaged asap. Problem was diagnosed quickly, parts ordered, and fixed within 24-hours...recall without an appointment. Great to have the car back and working properly! More
by PATERJA
Verified CustomerEmployees Worked With
June 27, 2019
Had a good expeirence with service to my car. They fixed the problems with my car. Everything is working fine now. They cleared all the vents in the car hopefully there will be no more leaks. They fixed the problems with my car. Everything is working fine now. They cleared all the vents in the car hopefully there will be no more leaks. More
by ANESSA45
Employees Worked With
Chris Evangelista
June 26, 2019
Efficient and Accomidating I had excellent service and everyone there was very kind. They made sure I got everything I needed and even went the extra mile to make sure I was tak I had excellent service and everyone there was very kind. They made sure I got everything I needed and even went the extra mile to make sure I was taken care of. Super nice and efficient. More
by o.s.tantala
Employees Worked With
Kyle Ackerman
June 26, 2019
Service excellent I was out in less than 60 min for my service appt. they took my truck in immediately and it was appreciate . That is why I bring my truck in at 7am to I was out in less than 60 min for my service appt. they took my truck in immediately and it was appreciate . That is why I bring my truck in at 7am to be out quickly. Very efficient More
by MILT HEFFT
Employees Worked With
Chris Evangelista
June 23, 2019
Review I came to Chapman because of a paint defect because Ford required a second opinion. The team at Chapman were very helpful and understanding, I suggest I came to Chapman because of a paint defect because Ford required a second opinion. The team at Chapman were very helpful and understanding, I suggest that the home office attend training at this location to learn what customer service is about. More
by 2017 focus owner
June 22, 2019
Car inspection Friendly staff. Also got $10 discount for my birthday. Only called a day in advance and got appointment the next day. Liked getting free inspection. Friendly staff. Also got $10 discount for my birthday. Only called a day in advance and got appointment the next day. Liked getting free inspection. More
by dizzigirl80
June 19, 2019
#1 Service in the area I recently began using Chapman Ford's service center after being unhappy with another dealer. Mike has been extremely helpful when my F250 is in for s I recently began using Chapman Ford's service center after being unhappy with another dealer. Mike has been extremely helpful when my F250 is in for service with frequent communication throughout the process. I highly recommend the Chapman team. More
by ddenight0289
Employees Worked With
June 19, 2019
Speedy and Careful I came in for an oil change. The service was speedy, yet careful. The center employees were friendly and updated me on my car through the service chan I came in for an oil change. The service was speedy, yet careful. The center employees were friendly and updated me on my car through the service change. More
by saaraprice
June 18, 2019
I totally trust these guys My Ford Edge is now almost five years old with 55,000 miles. Every service has been done at Chapman and it’s never run better. I quit BMW due to My Ford Edge is now almost five years old with 55,000 miles. Every service has been done at Chapman and it’s never run better. I quit BMW due to ridiculous maintenance costs and now am definitely a Ford and a Chapman fan. More
by gfz
June 18, 2019
oil change Folks were friendly and professional and I believe the work was quality . Only feedback is that I dropped car off Thursday and was not serviced until Folks were friendly and professional and I believe the work was quality . Only feedback is that I dropped car off Thursday and was not serviced until Monday and I needed to be proactive to check back in with them to see if it was complete. IT was at that point they realized it was not complete and corrected it asap and were extremely professional/apologetic about the situation. They completed the job and then were great on the back end to make sure I was happy with the service and experience with Chapman. More
by conor.gilbert
Employees Worked With
Chris Evangelista, Scott McCann
