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Chapman Ford Northeast Philadelphia

Philadelphia, PA

Overview
Employees
Reviews
Vehicles
4.7
980 Reviews
For over 40 years, Chapman has been building a reputation for excellence as Philadelphia's premier Ford dealership. With our family atmosphere and dedication to providing each and every customer with the best experience possible, there is no better place to buy and service your vehicle. Your 100% satisfaction is our #1 priority. From our large inventory of vehicles to fit every need to longstanding relationships with banks and financial institutions around the region to secure approvals, no one is better prepared to offer you the best options for your situation. Whether you have perfect credit, or need help finding a program to rebuild yours after a challenge, pay us a visit-- we will make sure you're taken care of.
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9371 Roosevelt Blvd

Philadelphia, PA

19114

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Showing 980 reviews

September 14, 2026

Amazing service! They listened to all of my concerns and the problems I was having with my car, fixed the issues and recommended other services I may need in the futu More

by Krystal G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Keisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Fernandes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 14, 2026 -

Chapman Ford Northeast Philadelphia responded

Knowing our service team listened to your concerns and quickly got your Ford Escape back in shape is rewarding. Your kind words about our professional approach and the recommendations we provided mean a lot to our team. Thank you for choosing our service department, and we look forward to your next visit.

September 11, 2026

Brian Brooks was decent enough salesman to take the time and order the right size truck I was looking for,instead of selling me what was on the lot. More

by mikekops66
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura
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Sep 11, 2026 -

Chapman Ford Northeast Philadelphia responded

Hearing that Brian took the time to order the perfect Ford Ranger for you rather than just pointing you to in-stock options means a great deal to us. We’re glad you appreciated that personalized service and hope you’re enjoying your new Ranger.

September 10, 2026

Thay came and picked my car up at my house and returned it no charge that’s awesome thay always take care of my car and I will always go to the dealer thay are the best More

by Kisslingjim61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Keisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Fernandes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 10, 2026 -

Chapman Ford Northeast Philadelphia responded

Hearing that our at-home pick-up and return service at no cost was so helpful means a lot to our service department. We appreciate your loyalty and look forward to caring for your Ford Explorer again.

September 10, 2026

They are always very courteous and informative when explaining what needs to be corrected and done in a timely manner. More

by Khartzell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Keisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Fernandes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 10, 2026 -

Chapman Ford Northeast Philadelphia responded

Knowing that our service team’s clear and prompt explanations of needed repairs have met your expectations means a lot to us. Thank you for trusting us with your Ford Fusion.

September 06, 2026

Always very helpful when I visit. Would be nice if they offered complimentary stacks and waters like other dealerships though! More

by tuffstuff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Keisler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Fernandes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Print
September 02, 2026

The hpeople I worked with very helpful and professional. The mson person I worked with, Alyssa kept me informed of the progress of the repair. She answered all questions More

by joanne.toohey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Keisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa
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Sep 02, 2026 -

Chapman Ford Northeast Philadelphia responded

Our service department enjoyed guiding you through the repair of your Ford Bronco Sport. Hearing that our team kept you informed and answered all your questions thoroughly means a lot to us.

September 02, 2026

They were prompt with the service and did the assigned work very well. They proved the feedback on their video. More

by gibbswilliam55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Keisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Fernandes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 02, 2026 -

Chapman Ford Northeast Philadelphia responded

Providing video feedback along the way is integral to how our service department operates. Knowing that our prompt service and thorough completion of the assigned work on your Lincoln Corsair met your expectations means a lot to us.

August 26, 2026

We purchased a 2025 Ford Expedition. Chapman does all of the service. We use their excellent valet service. They pick up the car, service it, and return it to our home. The communication More

by Steve B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Keisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Mulherin
Print
Aug 27, 2026 -

Chapman Ford Northeast Philadelphia responded

Thank you for your kind feedback. We are pleased to hear that your experience with both our service team and valet program has been exceptional. Providing convenient, seamless service and clear communication throughout the process is something we strive for, and we truly appreciate your trust in Chapman to care for your 2025 Ford Expedition. Thank you for your continued business, and we look forward to serving you for many miles to come.

August 23, 2026

Poor service. My airbag light still on. Customer service need be more truthful about what they do More

by abdulyusufali967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Harry
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Aug 27, 2026 -

Chapman Ford Northeast Philadelphia responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

August 17, 2026

I've been doing business with Chapman Ford for 27 years. Usually, a good place. More

by vahern632
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Keisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 19, 2026 -

Chapman Ford Northeast Philadelphia responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Chapman Ford Northeast Philadelphia!

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