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Chapman Ford Northeast Philadelphia
Philadelphia, PA
980 Reviews
For over 40 years, Chapman has been building a reputation for excellence as Philadelphia's premier Ford dealership. With our family atmosphere and dedication to providing each and every customer with the best experience possible, there is no better place to buy and service your vehicle. Your 100% satisfaction is our #1 priority. From our large inventory of vehicles to fit every need to longstanding relationships with banks and financial institutions around the region to secure approvals, no one is better prepared to offer you the best options for your situation. Whether you have perfect credit, or need help finding a program to rebuild yours after a challenge, pay us a visit-- we will make sure you're taken care of.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 980 reviews
August 13, 2026
Took me on time and was out of there in about an hour very good service. very good service. More
by mccaffertyjohn441
Employees Worked With
August 13, 2026
Takes time to explain everything to you if you don't understand. Very nice people. understand. Very nice people. More
by Jms215np
Employees Worked With
August 11, 2026
I am extremely happy with my treatment and the deal received. I have been dealing with them for years, appreciate their efforts and have earned my continuous business for future purchases. received. I have been dealing with them for years, appreciate their efforts and have earned my continuous business for future purchases. More
by Toddbee1
August 10, 2026
I really appreciate the excellent work, better than I expected, sure I will come again and again. expected, sure I will come again and again. More
by walter
Employees Worked With
August 08, 2026
A very challenging situation. But Chapman Ford service helped me out!!! Roy and Alyssa were the best. But Chapman Ford service helped me out!!! Roy and Alyssa were the best. More
by Dorothy
August 07, 2026
Walked in on Tuesday night to test drive and drove my dream car home less than 24 hours later. Brian Brooks was easy to work with, answered all of my questions and made my first car buying experience won dream car home less than 24 hours later. Brian Brooks was easy to work with, answered all of my questions and made my first car buying experience wonderful. Highly recommend! More
by asg12696
Employees Worked With
August 07, 2026
Advisor didn’t properly advise. Informed me that the app was inaccurate and instead of advising me to change the service to the necessary one, just allowed a $600 unnecessary servic Informed me that the app was inaccurate and instead of advising me to change the service to the necessary one, just allowed a $600 unnecessary service to be done. Technician rude and disrespectful. I declined a recommended service and mysteriously ended up with a bolt in my tire. When I drove off the lot I noticed it and returned immediately and was met with hostility and rude unnecessary comments as if I did something. Management Ray is amazing attempted to rectify the situation was empathetic however after experiencing the negative attitudes of the advisor and tech I’ll drive back to the ford dealer I got the car from. More
by Yahvae
Employees Worked With
August 06, 2026
My truck had a few issues, and although it took longer than I thought to get the truck back, they more than made up for it by covering expenses, washing the car, filling it up with gas, and delivering it than I thought to get the truck back, they more than made up for it by covering expenses, washing the car, filling it up with gas, and delivering it to my house. The service issue, was more than made up for by the excellent customer service. More
by coachgorman
August 05, 2026
Staff are very professional, polite and well trained. They are easy to speak with and work with They are easy to speak with and work with More
by joanne.toohey
Employees Worked With
August 01, 2026
My 2009 Ford Fusion was inspected by Chapman Ford on July 29. I was taken care of by Jack. He is a very good customer service employee. I had forgotten one important paper for the inspection. Since I am only 29. I was taken care of by Jack. He is a very good customer service employee. I had forgotten one important paper for the inspection. Since I am only approximately 4 miles away, he patiencently waited until I drove home to obtain this paper. Thanks again Jack! More
by barbaraklein2327
Employees Worked With
John Bartnikowsli
