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Chapman Ford Northeast Philadelphia
Philadelphia, PA
972 Reviews
For over 40 years, Chapman has been building a reputation for excellence as Philadelphia's premier Ford dealership. With our family atmosphere and dedication to providing each and every customer with the best experience possible, there is no better place to buy and service your vehicle. Your 100% satisfaction is our #1 priority. From our large inventory of vehicles to fit every need to longstanding relationships with banks and financial institutions around the region to secure approvals, no one is better prepared to offer you the best options for your situation. Whether you have perfect credit, or need help finding a program to rebuild yours after a challenge, pay us a visit-- we will make sure you're taken care of.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 972 reviews
August 05, 2026
Staff are very professional, polite and well trained. They are easy to speak with and work with They are easy to speak with and work with More
by joanne.toohey
Employees Worked With
August 01, 2026
My 2009 Ford Fusion was inspected by Chapman Ford on July 29. I was taken care of by Jack. He is a very good customer service employee. I had forgotten one important paper for the inspection. Since I am only 29. I was taken care of by Jack. He is a very good customer service employee. I had forgotten one important paper for the inspection. Since I am only approximately 4 miles away, he patiencently waited until I drove home to obtain this paper. Thanks again Jack! More
by barbaraklein2327
Employees Worked With
John Bartnikowsli
July 31, 2026
My appointment was convenient And thorough thank you Christine. Will use your services again Thanks again Christine. Will use your services again Thanks again More
by jimbellccc
July 30, 2026
This is the best place to buy or service you car. I have used Chapman for over 14 years. I have bought 2 cars there. I just purchased a Bronco there, The Salesman, Fran Galasso was friendly & well in I have used Chapman for over 14 years. I have bought 2 cars there. I just purchased a Bronco there, The Salesman, Fran Galasso was friendly & well informed. He answered all of my questions without pressuring me. He is typical of the salespeople at Chapman. Again I highly recommend Chapman for your next Car. More
by RTlaw63
Employees Worked With
Fran Galasso
July 27, 2026
they went above and beyond . .. i didn't even know they had pickup and delivery service ... i had a tire sensor issue, but they did not even chastise me for having put off MANY re .. i didn't even know they had pickup and delivery service ... i had a tire sensor issue, but they did not even chastise me for having put off MANY recalls More
by EileenOnJesus
Employees Worked With
Kirsten
July 27, 2026
Thank you Alyssa for taking care of my car! Next time I come to the dealership, I will always ask for you. Thanks for great customer service. Next time I come to the dealership, I will always ask for you. Thanks for great customer service. More
by Whitediamond1107
Employees Worked With
Alyssa Mulherin
July 27, 2026
I like how tech send videos of everything there doing and let you know about any recalls on vehicle let you know about any recalls on vehicle More
by Shortrebecca54
July 19, 2026
Multiple times of needing routine checks &once with emergency appt & no loaner available. Had to call out of work due to no transportation, which as a nurse practitioner, is not acceptable. It wa emergency appt & no loaner available. Had to call out of work due to no transportation, which as a nurse practitioner, is not acceptable. It was an ordeal, for inspection plus recall check, to arrange a loaner... turns out i didn't have my car for 6 day-- a loaner was needed but was meant to feel like an imposition to have one arranged. Have had loaners with Honda&Mazda in the past-- even for 2 or 3 hours with an inspection. Once I am done with my for&looking for a new car, will look elsewhere. More
by Susie
Employees Worked With
Jack
July 17, 2026
It didn't start put great but ended wonderful. Kirstey is a deal maker. Jim Stevenson is a lucky man to have her. Kirstey is a deal maker. Jim Stevenson is a lucky man to have her. More
by Kmhaigh39
