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Chapman Ford Northeast Philadelphia
Philadelphia, PA
821 Reviews
For over 40 years, Chapman has been building a reputation for excellence as Philadelphia's premier Ford dealership. With our family atmosphere and dedication to providing each and every customer with the best experience possible, there is no better place to buy and service your vehicle. Your 100% satisfaction is our #1 priority. From our large inventory of vehicles to fit every need to longstanding relationships with banks and financial institutions around the region to secure approvals, no one is better prepared to offer you the best options for your situation. Whether you have perfect credit, or need help finding a program to rebuild yours after a challenge, pay us a visit-- we will make sure you're taken care of.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 821 reviews
February 26, 2020
The service after you buy your car is not good, you cannot get anyone on phone kept getting voicemail instead of person. Kept car too long, had to leave it overnight, then next day it was late aftern cannot get anyone on phone kept getting voicemail instead of person. Kept car too long, had to leave it overnight, then next day it was late afternoon before car was ready. I had to stay with my daughter, overnight and was without my medication, for 3 doses. More
by GLENNHARKER
Verified Customer
February 25, 2020
Very friendly service associate Bob was very nice and kept me updated on the status of my car. Was in and out quickly and very happy with this visit. Bob was very nice and kept me updated on the status of my car. Was in and out quickly and very happy with this visit. More
by Coppolarj
Employees Worked With
February 25, 2020
The service tech was great & the wait wasn’t bad, but I swear I can’t figure out the bill! Whichever way I add it, the items don’t add up. swear I can’t figure out the bill! Whichever way I add it, the items don’t add up. More
by marabailey1
Employees Worked With
February 24, 2020
Don is always professional. Goes above and beyond to help. He helps focus more on the solution instead of the problem. I would refer anyone to him looking to buy a car. help. He helps focus more on the solution instead of the problem. I would refer anyone to him looking to buy a car. More
by Jnathan1188
Employees Worked With
February 21, 2020
Great Dealer Sales Brian Brooks was great!. He assisted us in a hassle-free lease. Definitely recommend Chapman Ford and Volkswagen! Hopefully, maintenance service will Brian Brooks was great!. He assisted us in a hassle-free lease. Definitely recommend Chapman Ford and Volkswagen! Hopefully, maintenance service will be the same. Will update once I go for the first service maintenance. More
by blackewokjr
February 21, 2020
My family and I have been buying Ford products for years. It is always a pleasure to deal with Brian Brooks. He is so knowledgeable on every aspect of the cars. Is fun to hear him talk about other vehicles i It is always a pleasure to deal with Brian Brooks. He is so knowledgeable on every aspect of the cars. Is fun to hear him talk about other vehicles in the show room while we wait for the other staff members to do their thing. Thanks for another great (and fun) experience buying a new car :) Nancy Sharp More
by nls902
February 19, 2020
I went to Chapman Volkswagen In northeast for my car service. Robert also known as bob was my advertiser. He completely helped me with all the needs of my car. Great person to communicate with your veh service. Robert also known as bob was my advertiser. He completely helped me with all the needs of my car. Great person to communicate with your vehicle. I say if you are on your way to Chapman in northeast, Robert is Definitely the go to for it. More
by yarrixa
February 17, 2020
Easy transaction Larry Short is the reason i come back to Chapman whenever i need a new vehicle. No pressure, very knowledgeable, and the best price around. Thanks for Larry Short is the reason i come back to Chapman whenever i need a new vehicle. No pressure, very knowledgeable, and the best price around. Thanks for making it easy!! More
by EricJ
Employees Worked With
Larry Short
February 15, 2020
Great customer service! No pressure. Everyone worked with us to make us feel comfortable with the price and the product we bought. Gave us proper time to show features, us to make us feel comfortable with the price and the product we bought. Gave us proper time to show features, More
by rphat2
February 13, 2020
Delay in returning car after repair I brought my 2007 Ford Explorer for an oil change on 2/10/20 at 8:00am. Approximately an hour later my Service Manager discussed problems that were f I brought my 2007 Ford Explorer for an oil change on 2/10/20 at 8:00am. Approximately an hour later my Service Manager discussed problems that were found with the car i.e. oil & filter change, rotate tires, front brake pads and rotors, replaced right front axle shaft,4 wheel alignment. I agreed to the repairs. Just before 12:00pm the Service Manager said I would have the car back in a few minutes and I could pay for it now. I paid the charges and as I started to exit the building I saw my car pulling up. However, instead of stopping they continued around the side of the building. I assumed they would be right back. At 12:30 pm I actually walked around the side of the building to see if I could locate my car, which I didn't. My Service Manager had gone to lunch so I checked with the cashier as they sometimes have the car keys. The cashier asked a fellow employee to try and locate my car. As I was waiting I explained that I had seen my car pull up a half hour ago, but they did not stop. Another employee nearby said "they are probably running out the labor cost". What does that mean? I got my car back at 12:45pm. I am not complaining about the wait time prior to 12:00pm, but I do question the 45 minute wait after paying my bill seeing my car drive by.. More
by Jane
Employees Worked With
My Service Manager, Tom MacGregor and the cashier.
