Chapman Ford Northeast Philadelphia

I took my car to the service department for a recall. Julio was great and made the process so easy! And the Lyft service was so convenient. Thanks! Julio was great and made the process so easy! And the Lyft service was so convenient. Thanks! More

Not my favorite car dealer any longer Customer service has gone down thru the last few years .treated poorly by one service manager there who accused me of not having an appointment when Customer service has gone down thru the last few years .treated poorly by one service manager there who accused me of not having an appointment when I arrived .. I did call nd set up the appointment , but Tom was rude and said I was not listed for an appointment . I did deal with Bruce in service and he was very nice . More

Was very happy with the customer service I received when buying a new truck. Don made the process as smooth as possible and easy to work with on making the final deal. buying a new truck. Don made the process as smooth as possible and easy to work with on making the final deal. More

Satisfied Customer Bpb Keisler was a true professional who texted, called and personally advised me of the ongoing with my car service. At one time I became agitated bec Bpb Keisler was a true professional who texted, called and personally advised me of the ongoing with my car service. At one time I became agitated because of service wait time and Bob itemized what had to be done and assured me I was on schedule and would be leaving very soon. More

Quick and painless I was already scheduled to come in and I was in and out in just over an hour. Logan helped me and was patient with me when I had to call my dad for in I was already scheduled to come in and I was in and out in just over an hour. Logan helped me and was patient with me when I had to call my dad for insurance information. He was also very nice and helpful. More

Went into service my F59 strip chassis commercial truck and service was exceptional, hassle free, and no hidden fees, highly recommend this dealership to Friends and family and service was exceptional, hassle free, and no hidden fees, highly recommend this dealership to Friends and family More

My 2018 Ford Escape was recalled by Ford. It was so easy to make an appointment @ Chapman Ford. The service department is Manager Bob is very efficient. I was to leave My car and they would notify me when i to make an appointment @ Chapman Ford. The service department is Manager Bob is very efficient. I was to leave My car and they would notify me when it was ready. I was called by Bob to let me know the car was ready. The next day Bob called to see if I was satisfied. This is a first class operation. They make me feel like family. Hats off to the Chapman management team and to Bob. More

Painless I was there for a state inspection on my 2014 expedition. In my conversation with Christine I mentioned that I had signed up with car shield because n I was there for a state inspection on my 2014 expedition. In my conversation with Christine I mentioned that I had signed up with car shield because not having a warranty any longer. Fortunately she was able to show me that I am still under warranty up through 11/14/2020. I am so appreciative of her letting me know that I still have Warranty. She mentioned that the inspection should be all over with within hour and a half. She was correct. She informed me what had to be done mentioning that I need to get a new battery More

Excellent Service! Courteous , Friendly and professional!!! Greeted promptly with minimal wait time. Explaining everything that would be done with my vehicle and was shown the cost. professional!!! Greeted promptly with minimal wait time. Explaining everything that would be done with my vehicle and was shown the cost. More

Dharren was very knowledgeable about the Ford Explorer and helped me make the best possible decision. Dharren really listened to what I wanted and spent a lot of time helping me make an informed decision and helped me make the best possible decision. Dharren really listened to what I wanted and spent a lot of time helping me make an informed decision. More