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Chapman Ford Northeast Philadelphia
Philadelphia, PA
824 Reviews
For over 40 years, Chapman has been building a reputation for excellence as Philadelphia's premier Ford dealership. With our family atmosphere and dedication to providing each and every customer with the best experience possible, there is no better place to buy and service your vehicle. Your 100% satisfaction is our #1 priority. From our large inventory of vehicles to fit every need to longstanding relationships with banks and financial institutions around the region to secure approvals, no one is better prepared to offer you the best options for your situation. Whether you have perfect credit, or need help finding a program to rebuild yours after a challenge, pay us a visit-- we will make sure you're taken care of.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 824 reviews
February 03, 2020
Always willing to accommodate scheduling time frames. Excellent service from the moment you drive up. And met by excellent staff such as Catherine Ball and the gentleman that sat across from her Saturda Excellent service from the moment you drive up. And met by excellent staff such as Catherine Ball and the gentleman that sat across from her Saturday morning 2/1/2020. Thank you all. More
by CANALES1127
Verified CustomerEmployees Worked With
Catherine Ball
February 03, 2020
Good experience leasing an suv :salesman was very knowledgeable about the vehicle. Tried to explain some things that the ,vehicle was equipped with, including many safety features. :salesman was very knowledgeable about the vehicle. Tried to explain some things that the ,vehicle was equipped with, including many safety features. All in all was satisfied with the experience. More
by Chris
Employees Worked With
February 02, 2020
Have never had an issue and always on top of things with my vehicle . Took care of me immediately . Tols me not to worry will check everything and oil my vehicle . Took care of me immediately . Tols me not to worry will check everything and oil More
by KAGM79
Employees Worked With
February 02, 2020
It's always easy to schedule a service appointment on line. The service employees are always friendly and my service was completed in a reasonable time frame. line. The service employees are always friendly and my service was completed in a reasonable time frame. More
by sharr52
January 31, 2020
Service It is hard to establish relationships with people either in service or sales due to high employee turnover. I have been with this dealer for over 7 ye It is hard to establish relationships with people either in service or sales due to high employee turnover. I have been with this dealer for over 7 years and have yet to deal with the same person twice.In addition I was up charged 15 dollars for tire rotation which I was not informed would be taking place. I then explained to the service writer that I had not authorized that service and did not bring that much money with me. Julio then stated he was not going to squabble over $15.00 and took the charge off the bill. I was not squabbling but also was not asked nor informed that that service was being provided. More
by rguenther
Employees Worked With
Julio
January 31, 2020
I like the way your treated from the time you walk in, service is excellent, staff incredible and informative and the overall experience is great. service is excellent, staff incredible and informative and the overall experience is great. More
by Jevers14
January 31, 2020
Car in for Service They take good care of the Customer! They get us in and out and take care of business. We also order our new cars from them. They take good care of the Customer! They get us in and out and take care of business. We also order our new cars from them. More
by mike@pendantsystems.com
Employees Worked With
January 30, 2020
the service center in this dealership you could feel like family they will make sure you walk out happy. special thanks to my Volkswagen rep/Christine Ball, she really t in this dealership you could feel like family they will make sure you walk out happy. special thanks to my Volkswagen rep/Christine Ball, she really took the time to explain why the repair was needed. More
by LAT_N_LIPS
Employees Worked With
Christine Ball
January 30, 2020
Robert and Steve were both very courteous and took the time to explain what they would recommend for me in regards to what would be the best work to be done to keep my car in the best running conditions. time to explain what they would recommend for me in regards to what would be the best work to be done to keep my car in the best running conditions. More
by DELIMANONE
