Chapman Ford Northeast Philadelphia

very courtious bob was very pleasant and informative service was very quick price was a little higher than I expected but the work was very satisfactory thank yo bob was very pleasant and informative service was very quick price was a little higher than I expected but the work was very satisfactory thank you More

Passionate, Genuine, Knowledgeable, and Commitment I met with Don in the parking lot, while I was trying to hunt down a VW Atlas of my preference. Unfortunately the on-premises pickings were slim. I met with Don in the parking lot, while I was trying to hunt down a VW Atlas of my preference. Unfortunately the on-premises pickings were slim. Despite already having an Atlas, I was a little reluctant with not seeing the color and upgraded package in person; however, Don's genuine enthusiasm and getting to know his customer requirements facilitated a successful off-premise search. The delivery process went awry, which was out of Don's hands, but Don handled it with grace and assured me the situation would be taken care of. In the end, everything worked out and exceeded my expectations. You might be thinking - well what the heck there was a mistake or they messed up. I say let me see how a business conducts itself, when there is a slight mishap. How do they respond and deliver in a hardship? Well Don and the Chapman team did. -TL VW Atlas Owner More

Outstanding Service from Don Biddle!!! I purchased a 2019 GTI in November 2019. After a year of mulling over a new car purchase, I called the dealership in the morning to set an appointmen I purchased a 2019 GTI in November 2019. After a year of mulling over a new car purchase, I called the dealership in the morning to set an appointment that evening. Don had the car detailed and ready for a test drive when I got there (and I arrived early). Don was candid and patient, making sure all questions were answered to my satisfaction. At no point in our discussion did I feel pressured or unheard. After the purchase, I had additional questions. Unlike most sales experience, he continued to make himself available post-purchase. About a week or so later, I noticed the light in the door panel wasn't working and stopped by. Instead of blowing me off, he apologized for the inconvenience and walked me over to Christine in VW service who ordered the part on the spot. This is my first VW purchase. I've had a very positive experience so far. If I buy another VW, it would ideally be from Don Biddle and Chapman VW. More

Good Job I had no problems with my service. Everything was quick and easy. Very polite staff. I would recommend car owners to take their vehicles to Chapman fo I had no problems with my service. Everything was quick and easy. Very polite staff. I would recommend car owners to take their vehicles to Chapman for service. More

A Well oiled Machine! This ia a great dealership it has a large selection of vehicles. It has two brands VW and Ford. I bought a VW and I love It. If you are looking for a This ia a great dealership it has a large selection of vehicles. It has two brands VW and Ford. I bought a VW and I love It. If you are looking for a new or used car or thinking about it you should go to this dealership it is located on the boulevard in Philadelphia and a few minutes from bensalem. The have great pricing and have been there as long as I can remember. My parents have bought 3 or 4 cars from them and have a great group of sales professionals. They have a body shop and a huge service Dept and if you need a rental they have you covered. More

Chapman was an awesome dealership to purchase a car. The salesman was so nice! The place was clean, comfortable and the Chapman workers were friendly. salesman was so nice! The place was clean, comfortable and the Chapman workers were friendly. More

Sales Staff excellent The sales staff was excellent. The showroom/offices clean and neat. Salesman was extremely helpful and informative. He knew how to do his job well. The sales staff was excellent. The showroom/offices clean and neat. Salesman was extremely helpful and informative. He knew how to do his job well. My only gripe is that the finance department is understaffed. I know everyone is in a hurray but we waited for ever while the office door was closed. Fortunately a second finance person came in and we were out in minutes. I would recommend Chapman to my friends based on the sales people and very competitive pricing. Don Biddle was very patient as I was in such a rush to return to work, he is a great salesman, you are lucky to have him! Thank you, Kathy Price More

Great Job Took care of the recalls on my Ford Explorer, My truck is running and looking great (fixed the door panels). I was happy with the service and work. Took care of the recalls on my Ford Explorer, My truck is running and looking great (fixed the door panels). I was happy with the service and work. More