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Chapman Ford Northeast Philadelphia - Service Center
Philadelphia, PA
444 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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444 Reviews of Chapman Ford Northeast Philadelphia - Service Center
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February 03, 2020
Always willing to accommodate scheduling time frames. Excellent service from the moment you drive up. And met by excellent staff such as Catherine Ball and the gentleman that sat across from her Saturda Excellent service from the moment you drive up. And met by excellent staff such as Catherine Ball and the gentleman that sat across from her Saturday morning 2/1/2020. Thank you all. More
by CANALES1127
Verified CustomerEmployees Worked With
Catherine Ball
February 02, 2020
Have never had an issue and always on top of things with my vehicle . Took care of me immediately . Tols me not to worry will check everything and oil my vehicle . Took care of me immediately . Tols me not to worry will check everything and oil More
by KAGM79
Employees Worked With
February 02, 2020
It's always easy to schedule a service appointment on line. The service employees are always friendly and my service was completed in a reasonable time frame. line. The service employees are always friendly and my service was completed in a reasonable time frame. More
by sharr52
January 31, 2020
Car in for Service They take good care of the Customer! They get us in and out and take care of business. We also order our new cars from them. They take good care of the Customer! They get us in and out and take care of business. We also order our new cars from them. More
by mike@pendantsystems.com
Employees Worked With
January 31, 2020
Service It is hard to establish relationships with people either in service or sales due to high employee turnover. I have been with this dealer for over 7 ye It is hard to establish relationships with people either in service or sales due to high employee turnover. I have been with this dealer for over 7 years and have yet to deal with the same person twice.In addition I was up charged 15 dollars for tire rotation which I was not informed would be taking place. I then explained to the service writer that I had not authorized that service and did not bring that much money with me. Julio then stated he was not going to squabble over $15.00 and took the charge off the bill. I was not squabbling but also was not asked nor informed that that service was being provided. More
by rguenther
Employees Worked With
Julio
January 30, 2020
I loved how professional he was doing service on my car he made sure everything was tidy and everything was filled and then the Chevron was very nice very cooperative people I love being in Chapman Ford he made sure everything was tidy and everything was filled and then the Chevron was very nice very cooperative people I love being in Chapman Ford More
by costello.georgeanne
Employees Worked With
Other Employees :
Jimmy Mcbride , Phil Agricoli
January 30, 2020
the service center in this dealership you could feel like family they will make sure you walk out happy. special thanks to my Volkswagen rep/Christine Ball, she really t in this dealership you could feel like family they will make sure you walk out happy. special thanks to my Volkswagen rep/Christine Ball, she really took the time to explain why the repair was needed. More
by LAT_N_LIPS
Employees Worked With
Christine Ball
January 30, 2020
Robert and Steve were both very courteous and took the time to explain what they would recommend for me in regards to what would be the best work to be done to keep my car in the best running conditions. time to explain what they would recommend for me in regards to what would be the best work to be done to keep my car in the best running conditions. More
by DELIMANONE
January 29, 2020
will avoid this dealer going forward I've used this dealer before. Took the car in for PA state inspection in 2020. Car has the same damage to the front bumper as it did in 2016. In 20 I've used this dealer before. Took the car in for PA state inspection in 2020. Car has the same damage to the front bumper as it did in 2016. In 2016, the dealer passed my vehicle and provided a cost estimate to repair the bumper. Car also passed PA state inspection using another VW dealer in 2017, 2018, and 2019. Decided to go back to Chapman due to close proximity to work, but this year, they wouldn't pass the vehicle due to the bumper damage. Was told "inspector discretion". Was given a $5500 estimate to repair, (was $2800 on the estimate from 2016). Was told by the person who prepared the estimate that another inspector on another day would likely pass it. Yeah - dealer wants the $5500 to repair it. Obviously. Not a fan of being taken advantage of, so this review should serve to give insight as to the mindset of this dealership. Needless to say, took my car to my usual VW dealer and they passed it no problem. Will not return to Chapman. More
by DougVW
Employees Worked With
John Shuttleworth
