Chapman Ford Northeast Philadelphia - Service Center

Excellent Service I was very pleased with the service for my 2008 Mercury Milan and know that I can rely on Chapman to keep my car running for another 100,000 miles.... I was very pleased with the service for my 2008 Mercury Milan and know that I can rely on Chapman to keep my car running for another 100,000 miles..... More

Recall Visit. Came in for a recall and everything was taken care of. Service was fast and efficient. All of my questions or concerns were answered. Thank you. Came in for a recall and everything was taken care of. Service was fast and efficient. All of my questions or concerns were answered. Thank you. More

My overall service and experience is always friendly. Because of the good service we received. And I was able to get my Explorer in earlier than I thought.They answered all the questions we had about the Because of the good service we received. And I was able to get my Explorer in earlier than I thought.They answered all the questions we had about the service being done on my truck. More

Great service in a timely manner My experience with the service advisers at Chapman has always been friendly and considerate of my concerns and questions I may have regarding service My experience with the service advisers at Chapman has always been friendly and considerate of my concerns and questions I may have regarding service of my vehicle. I have recently had service done on my car at three separate times this past spring and fall. Each time, the work was completed within a two hour window which was great because I stayed in the waiting room until the service was completed. This makes my visit to the service repair department pleasant. Also, having someone who understands my concerns and questions makes it less stressful for me when I have to come to the dealership's service department. Once upon a time, it was not so pleasant to go to the dealer's repair shop. I, also, would like to make special mention that I particularly like it when the service adviser talks to you about your repair away from the waiting room. I never did like having to have the entire waiting room customers hear what was going on with my car. It is really none of their business. Thanks for making that change at your service center. More

Ford Chapman First available appointment was given with option of dropping car off night before. Very accommodating. All the staff were very polite and professiona First available appointment was given with option of dropping car off night before. Very accommodating. All the staff were very polite and professional. Service agent Bob Kessler made the whole process seamless..He was very knowledgeable and patient. I waited for my car at the dealership. He kept me updated and in the loop. Even the day after did a a follow up call. No complaints. Car was fixed in an hour. This is why for the past 5 years I keep returning. More

Excellent service. Brought VW Jetta in for recall. It was my first time here and everything went well. Would recommend. Scheduling was easy. Christine was knowledgeable Brought VW Jetta in for recall. It was my first time here and everything went well. Would recommend. Scheduling was easy. Christine was knowledgeable and kept me informed by text while I waited. More

Car was dropped and work was completed in a timely manner. Ease of making appointment. I had to make a change twice and was accomodated. I like the fact that you can make appointment over phone and not have to Ease of making appointment. I had to make a change twice and was accomodated. I like the fact that you can make appointment over phone and not have to go online More

Good service I was accepted quickly and work was done quick. Totally satisfied with the service and those I dealt with. The parts department was a help also. I was accepted quickly and work was done quick. Totally satisfied with the service and those I dealt with. The parts department was a help also. More

oil change was done Everyone I spoke to was very polite and respectful. My lease is up January 2020 and I will come back and deal with Dharren, he helped me out with my a Everyone I spoke to was very polite and respectful. My lease is up January 2020 and I will come back and deal with Dharren, he helped me out with my auto connect and I remember so I and went back to him because he was very nice, even though I leased my vehicle from another dealer More

It was great I dropped my car off for service and it was ready for pickup in a couple hours. Really awesome service and people I was really happy I dropped my car off for service and it was ready for pickup in a couple hours. Really awesome service and people I was really happy More