Chapman Ford Northeast Philadelphia - Service Center

Christen, customer service was a delight. My service this time around for an oil change and state inspection, with Christen, made this a wonderful experience, she was knowledgeable, kind and h My service this time around for an oil change and state inspection, with Christen, made this a wonderful experience, she was knowledgeable, kind and helpful. More

Ford recall I like using Chapman for their efficiency & cleanliness. Their staff is helpful, accommodating & friendly. I am right down the street from Dumphy Ford I like using Chapman for their efficiency & cleanliness. Their staff is helpful, accommodating & friendly. I am right down the street from Dumphy Ford but I prefer coming to Chapman. More

Great experience The Service person (Julio Miranda) was very friendly and helpful. He made my routine state inspection /fuel emission service painless. The wait to g The Service person (Julio Miranda) was very friendly and helpful. He made my routine state inspection /fuel emission service painless. The wait to get the service wasn't bad at all. Kudos to Mr Miranda. More

Recall and inspection Took me right in and had it done earlier than requested. checked for discounts for my service also. very friendly and courteous. Glad I took vehicle t Took me right in and had it done earlier than requested. checked for discounts for my service also. very friendly and courteous. Glad I took vehicle there More

Helpful I bought my Explorer is 2015 and have used the service dept several times. This has been the first time that my experience has been good. Joe kept me I bought my Explorer is 2015 and have used the service dept several times. This has been the first time that my experience has been good. Joe kept me updated on my trucks progress. He was very helpful. More

"Pain less" process. John and the staff from the body shop did a wonderful job and kept me advised every step of the way. Great follow up service too! John and the staff from the body shop did a wonderful job and kept me advised every step of the way. Great follow up service too! More

Customer Satisfaction My service on my Escape was great! The service department saw that I was given credit despite the Ford App not functioning properly! Discussed my ser My service on my Escape was great! The service department saw that I was given credit despite the Ford App not functioning properly! Discussed my services and options so I could make an informed decision. More

PROBLEM NOT SOLVED My issue is not resolved regarding the exterior & interior lights flickering, as well as, my car making 3 beeps while the ABS light flashes in my dash My issue is not resolved regarding the exterior & interior lights flickering, as well as, my car making 3 beeps while the ABS light flashes in my dash. I have had this car for almost a year and neither one of these were an issue for me up until the beginning g of September. Reps at this dealership said I will experience some type of lights flickering, especially while air is running. They ran a diagnostic and couldn't find what was causing the beeping I hear whole driving. All the test showed was timing codes. Put new oil in the car thinking it would help with whatever is going on and it didn't. Put of 300 and some change to have the main issue still occurring. So much for talking to to a authorized VW dealership, they didn't help me anymore than PepBoys did & I spent way more money never again. More

Great service Quick and quality service . The service department did the repairs to my car and got me back on the road faster than I expected. I highly recommend Ch Quick and quality service . The service department did the repairs to my car and got me back on the road faster than I expected. I highly recommend Chapman. More

Courtesy and services beyond expectations My car was ready well beyond expected time for a recall service. The intake person was friendly and pleasant and got my keys for me when my car was re My car was ready well beyond expected time for a recall service. The intake person was friendly and pleasant and got my keys for me when my car was ready and the other service people were busy on the phone. More