Chapman Ford Northeast Philadelphia - Service Center

Make Bob a Manager! Bob has been helping my family with all of our vehicle service needs for...25 years now? I think that number is right, ever since my dad got his 1994 Bob has been helping my family with all of our vehicle service needs for...25 years now? I think that number is right, ever since my dad got his 1994 Ford Bronco. We only trust Bob and Chapman Ford for all of our service needs. Bob is always friendly, helpful, courteous, responsive, diligent, and quick to get you in and out and back on the road. Give this man a nice bonus to stay because if he ever retires I wouldn't know what to do! More

10,000 mile tuneup Very knowledgeable, responsive.and reliable. I appreciate the service over the years, and I will continue to recommend the Chapman Service. Departmen Very knowledgeable, responsive.and reliable. I appreciate the service over the years, and I will continue to recommend the Chapman Service. Department for all my future repair needs. More

Quick in and out Always in and out quickly and bob makes sure everything is done well as well as steve the mechanic Always happy to come back knowing I’ll be taken c Always in and out quickly and bob makes sure everything is done well as well as steve the mechanic Always happy to come back knowing I’ll be taken care of More

Service Excellent service and professionalism! Always courteous and prompt when discussing vehicle related topics. Been working with Bob for a quite a few y Excellent service and professionalism! Always courteous and prompt when discussing vehicle related topics. Been working with Bob for a quite a few years now and he’s always very helpful. More

first time service customer we took our '18 f150 to Chapman for a scheduled maintenance. It was our first time servicing our vehicle at this location. Joe Roletter was our Servic we took our '18 f150 to Chapman for a scheduled maintenance. It was our first time servicing our vehicle at this location. Joe Roletter was our Service Advisor, who is extremely knowledgeable and took care of us in a courteous and very professional manner. Great Experience! More

Cost increased rapidly after they had my truck. Their estimates don't mean anything, the cost increased rapidly after having my vehicle in their possession. Other customers had their vehicles vacuum Their estimates don't mean anything, the cost increased rapidly after having my vehicle in their possession. Other customers had their vehicles vacuumed out, mine was not. I told the service rep i broke the guide rails on my sunroof and ask if he could get me a cost to fix it. I was charged 149.95 for the mechanic to say you broke a guide rail $2500 to replace the whole unit (rail replacements are online for 127.00) $500 estimate for 8 sparkplugs and a new belt. Final bill was 1332.55 $8xx.xx for the spark plugs, and the belt. $3xx.xx 2 pulley's $149.95 to give me a price for the sunroof. More

Complete Rip-off Once you drop your car off they will hold it hostage until they bleed every penny from your pocketbook. I’m so mad I won’t go into detail but I rue th Once you drop your car off they will hold it hostage until they bleed every penny from your pocketbook. I’m so mad I won’t go into detail but I rue the day I brought my car here. I just brought my car and it didn’t know the headlight settings so I ran my battery down. Thinking I might had a bad battery I had it checked out at my local Auto Zone. The battery was good so I thought I had some kind of shortage so I took it to Chapman Volkswagen and I ended with a new battery, new spark plugs, and a passenger door wire harness. In reality all I need was a battery charge. And I may or may not gotten the spark plugs and harness. That how much I mistrust them. More

Horrible Worst experience. Gives you the run around. Never fixed the original issue and tried to lie about it. Even Volkswagen had to get involved and they als Worst experience. Gives you the run around. Never fixed the original issue and tried to lie about it. Even Volkswagen had to get involved and they also have been dealing with this issue for weeks now. Unacceptable and not great customer service More

Told something different I needed a loaner car so you guys hooked me up with Hertz. When my car was done the guy in the service center said I could bring it back on Saturday s I needed a loaner car so you guys hooked me up with Hertz. When my car was done the guy in the service center said I could bring it back on Saturday since I got done work late Friday and I wouldn’t be charged anything extra. Saturday I bring rental back and get charged $36. Thanks More

Great service I must say that Joe was wonderful helping me with my situation with my vehicle and to what I needed .Bob is also awesome wonderful customer service . I must say that Joe was wonderful helping me with my situation with my vehicle and to what I needed .Bob is also awesome wonderful customer service . The technician who worked on my car made sure everything was taken care of before I left ford Chapman . My car drives awesome like the day I bought it. He recommended air cabin filter alignment and put on a new tire and inspection thank u for making me safe and for my family as well. MRS Patton The tech name is Joseph roletter I was there on Saturday April 6th More