Chapman Ford Northeast Philadelphia - Service Center

Great, quick service I used the drive up oil change service. Although i was given approximate wait time of over an hour, my car was completed in about 1/2 hour. the youn I used the drive up oil change service. Although i was given approximate wait time of over an hour, my car was completed in about 1/2 hour. the young man who assisted was very pleasant and polite. More

recall of my truck I thought the service center and the gentleman were great. Very polite and knew what they were talking about. I would go back without hesitation. I thought the service center and the gentleman were great. Very polite and knew what they were talking about. I would go back without hesitation. More

Vehicle report blank. While the time I spent waiting was more than satisfactory, I was NOT HAPPY when I went to my car and looked at the vehicle report that comes with the While the time I spent waiting was more than satisfactory, I was NOT HAPPY when I went to my car and looked at the vehicle report that comes with the service. It was completely BLANK. No tread depth, no brake lining depth, was the Trans fluid xx'd, was the windshield washer fluid xx'd… No idea, not even a mark on the report. Went back in and I was told, "Oh car is fine, service tech would have said something". That may be true but I personally want to know Tire Tread, Brake Lining Depths.... and all other service was xx'd and done. More

Great Service The gentleman that took my SUV for service was always updating me on the progress. For the inspection and checking the tires, oil change said it would The gentleman that took my SUV for service was always updating me on the progress. For the inspection and checking the tires, oil change said it would take about 2 hrs, and about 200.00. Almost 8 hrs later and almost $1500.00 the car was done. I probably will never wait again but you never no. My SUV is 02 and doesn’t owe me a thing. I think it is so because I have always taken it here! More

Early in and out. I had an appointment for Tuesday the 16th. I came in Monday, to see if they could get me in earlier, Jim Melnick explained that he couldn't get me in, I had an appointment for Tuesday the 16th. I came in Monday, to see if they could get me in earlier, Jim Melnick explained that he couldn't get me in, but he will makes sure I get in right away in the morning., He did just that, I was in well before 8:00. I found Jim to be very friendly, and committed to being helpful. Every thing went well and I was happy to get out quickly If I have a complaint, it was the price, $ 210.00 for a key, and programing.The day after, I received two text messages, asking if I was satisfied, and a call from an Allentown exchange, and I girl asked me about my .account, and when I asked her a couple of questions, she got frustrated because she couldn't answer them, and just hung up on me. The work and demeanor of Jim were great, all the extra text, and phone calls were a headache..Richard... More

Very helpful Personal service was excellent, had to get a ride, and a pickup ride, it was appreciated, instead of waiting, I went to my daughter's home and spent Personal service was excellent, had to get a ride, and a pickup ride, it was appreciated, instead of waiting, I went to my daughter's home and spent time with her. More

Service to my VW Jetta I was basically happy with the service but was told first that the cost would be less than $25, then got a phone call and was told there would be a $1 I was basically happy with the service but was told first that the cost would be less than $25, then got a phone call and was told there would be a $129.99 diagnostic fee, then was told another price. It was a bit confusing. I was also told I need an inspection but they couldn't do it. Getting the Lyft to the train station was a nice perk. More

Fantastic No problem in scheduling an appointment that worked for me, provided uber service to and from work, called and discussed problems and resolutions - th No problem in scheduling an appointment that worked for me, provided uber service to and from work, called and discussed problems and resolutions - thank goodness I had warranty. Jim provided me with professional and courteous service, as always. Jim is very knowledgeable and quick to resolve issues. Thanks Jim!! More

Service Jim was awesome he saved me some money telling me about online coupons for an oil change. He is very professional explained everything to me a good s Jim was awesome he saved me some money telling me about online coupons for an oil change. He is very professional explained everything to me a good service man is important and very hard to come by. More