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Chapman Ford Northeast Philadelphia - Service Center
Philadelphia, PA
444 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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444 Reviews of Chapman Ford Northeast Philadelphia - Service Center
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June 19, 2025
Could have been done quicker than it was a 5 minute job and my car was there for 2 days straight and my car was there for 2 days straight More
by lilschwendiman01
Verified Customer
June 19, 2025
The work performed was done quickly. The price was unexpectedly high.. Need to be more detailed with service, parts, and labor charges The price was unexpectedly high.. Need to be more detailed with service, parts, and labor charges More
by TMDSprts1
June 19, 2025
The service department at Chapman Ford is the best service department I have ever visited service department I have ever visited More
by Tmdjr12
June 19, 2025
The dealership knows me and the quality of workmanship I expect. I’m comfortable with them. expect. I’m comfortable with them. More
by topgjg
June 19, 2025
Well your technicians need to make sure they CHECK their records before they tell a customer they need an alignment. I had my inspection done and in February I was there due to an issue & I had my alignmen records before they tell a customer they need an alignment. I had my inspection done and in February I was there due to an issue & I had my alignment done. Thank God for Cristin or I would not only been charged for a battery on a used car I only owned Ten months but an alignment that was not needed. More
by ecilef512
June 19, 2025
Wonderful service for a vehicle recall Pick up and delivery service for vehicle. Did not have to leave my home. Also another time mobile unit serviced my vehicle replaced a battery and another recall delivery service for vehicle. Did not have to leave my home. Also another time mobile unit serviced my vehicle replaced a battery and another recall Was Great! More
by pjohnston8@ptd.net
Employees Worked With
Cannot remember names
June 19, 2025
I have been to them for a wide range of problems and have solved the problems. solved the problems. More
by dliebert0
March 13, 2025
I can’t say enough about JonnyB, he’s a very knowledgeable salesman. Oh did I mention 😃, he’s sold me three great vehicles… Thanks for your service John see you soon buddy knowledgeable salesman. Oh did I mention 😃, he’s sold me three great vehicles… Thanks for your service John see you soon buddy More
by rockme
Employees Worked With
December 19, 2024
Took my new vehicle in for a software recall. Painless appointment setting with a real person! Super professional, quick, courteous service from the moment when I pulled into the service drive. O Painless appointment setting with a real person! Super professional, quick, courteous service from the moment when I pulled into the service drive. Outstanding service writer, they delivered a free video multi-point inspection and quick updates to when my vehicle would be completed via text. And finally an accurate window of when it could be returned. THIS is what a dealership service experience should be! More
by DJR
August 22, 2024
The Chapman Ford dealership sucks. I brought my car in for service on August 14, and after keeping the car for a week while rental car expenses were ticking away, the car had to be tow I brought my car in for service on August 14, and after keeping the car for a week while rental car expenses were ticking away, the car had to be towed to a REAL repair shop. The service department just didn't want to work on the car, because a rodent got into the engine, which is becoming a more commonplace problem because companies like Ford are manufacturing wiring harnesses with SOY, which attracts vermin. If they didn't want to work on my car, they should have said so on DAY 1, so that I could have my car repaired and back to me sooner. My car is now at CALIBER, and they are a fine repair agency, recommended by my insurance company and me. Don't wait a week like I did for Chapman Ford to tell you they are not going to work on your car. They are a disgusting example of a NO SERVICE 'service' organization. More
by janet.stack
Employees Worked With
Dylan, Alyssa Did their best to communicate why no service was being performed on my car. Alyssa let me know that my insurance company would cover the rodent damage
