Chapman Hyundai Phoenix

Worked with Jamie on several occasions. A newer dealer opened a couple of miles from my office. I did contact them to service my vehicle on this occasion. Their telephone service was terrible... disconn opened a couple of miles from my office. I did contact them to service my vehicle on this occasion. Their telephone service was terrible... disconnected on the first call. When I did speak with the service person, I could not understand them. They seemed in a hurry to speak with me. That has never been the case with Jamie and Chapman. I had the vehicle towed the extra 12 miles just so it could be serviced with a company that has served me well in the past. Jamie timely contacted me with the issues and, as she knew I was in working all day, sent me a pdf with the full report. It was great. More

Once again, Ms. Heyns took care of the necessary repairs after the ordered part came in. She always puts the customer first and makes sure that the work is accomplished in the shortest time possible. The wo after the ordered part came in. She always puts the customer first and makes sure that the work is accomplished in the shortest time possible. The work was done in accordance with my work schedule to minimize any impacts to me. There was no waiting to get the car in and no waiting after the repairs were made. I appreciate her care and help she has always given me with my repairs and maintenance of the vehicle. More

Salesman had a good attitude. He was verry helpful and gave a detailed overview of the car that I was interested in. I gave the ratings because my expierence with the salesman was very pleasant; he did no gave a detailed overview of the car that I was interested in. I gave the ratings because my expierence with the salesman was very pleasant; he did not rush in describing how the automobile outperformed others in its class. More

I recieved a very good experiance having my car serviced at Chapman Hyundai, I would reccomend others to visit this dealership, I had a loaner car while my car was in service so it made it a lot easier for at Chapman Hyundai, I would reccomend others to visit this dealership, I had a loaner car while my car was in service so it made it a lot easier for me to get back and forth to work otherwise I would have had to take off work, Thank you Chapman Hyundai More

We found Steve on the internet and are so glad we did. We just moved here from Illinois and were unsure of what dealership to visit for a Sonata which is the car we've being thinking about for a few months. just moved here from Illinois and were unsure of what dealership to visit for a Sonata which is the car we've being thinking about for a few months. We 1st visited Larry Miller Hyundai and boy was that a let down. The sales person there acted like we were wasting his time and wouldn't even let us take a test drive because we were non committal about buying at that very moment. That was a 1st for us. We couldn't wait to get away from there and will never do business with them in the future. Steve was totally different. He answered all of our questions, did the test drive, then explained all the many features the car had to offer without being "high-pressure" about it. He is a very knowledgeable and pleasant person to deal with and an asset to your dealership. More

I received the friendly professional service that I have come to expect from Chapman Hyundai Phoenix. Jaime was great and the workmanship was up to your usual excellent standards. Prices seem to be reasona come to expect from Chapman Hyundai Phoenix. Jaime was great and the workmanship was up to your usual excellent standards. Prices seem to be reasonable for the services performed. I shall return. Keep up the great work. More

This was the best experience that I have ever had at a car dealership. Everyone that I dealt with was very pleasant and friendly. They never tried to push me into a deal like most dealerships do. Even tho car dealership. Everyone that I dealt with was very pleasant and friendly. They never tried to push me into a deal like most dealerships do. Even thought I was not able to leave with the vehicle that I had originally came in to look at (which was no fault of the dealer at all). I left extremely happy with the car that I did purchase. The car that I originally went there for was a bit out of my budget and they did not try to push me into buying it which is what usually happens when the car that you go to buy is higher than expected. I went in to look at an SUV and left with a car that probably has made me as happy as the SUV would have which is something that I would think was not possible. I left there with a very good feeling about the deal that was made, and I did not feel like I was ripped off like every other dealership I ever dealt with left me feeling. I would highly recommend Chapman Bell Road Imports. I would recommend them to both friends and relatives. Something that I have never said about another dealership before. I would also highly recommend working with the salesman Hal Bliss. More

At the last minute 10.29.2010, Friday, I called to see if the seat back in our 2007 Azera could be repaired. The seat back would not move forward, and laid flat. Ms. Heyns said to bring it in and they would the seat back in our 2007 Azera could be repaired. The seat back would not move forward, and laid flat. Ms. Heyns said to bring it in and they would look at it. I came right in and they analyzed the issue and indicated they would have to order a part. I appreciated being able to get right in, late on a Friday afternoon. This is not the first time I have contacted Ms. Heyns with an issue, and each time have been taken care of in a very timely manner. No one could ask for more. Too bad other concerns do not approach their customers in the same manner as your Hyundai Dealership.......John Wilkie More

An outstanding car buying experience. We called Justin from across town about a car our son saw online. By the time we got to the dealership he had taken it off the lot so it would still be here for us. from across town about a car our son saw online. By the time we got to the dealership he had taken it off the lot so it would still be here for us. Hal told us that he wanted his customers to have a good experience whether or not they ended up buying a car from him. That was in fact the case. And he did not pull any sleazy car salesman tricks. In fact, the interest rate he gave us turned out to be better than we could have gotten from our credit union. More