Chapman Hyundai Phoenix

Great Service Joe Bartizal greeted me with sincerity the day of my scheduled routine service. The service location was undergoing reconstruction and Joe helped me Joe Bartizal greeted me with sincerity the day of my scheduled routine service. The service location was undergoing reconstruction and Joe helped me navigate through the mess. Very little wait time and my Genesis was ready to go. Thank you, Joe, for making my service day a pleasant one. More

Very Happy and Satisfied Customer - Would Highly Recommend! I was looking to trade in my 2012 Sonata and get a new car since all the warranties had expired. Based on the reviews I read, I decided to visit Chapm I was looking to trade in my 2012 Sonata and get a new car since all the warranties had expired. Based on the reviews I read, I decided to visit Chapman Hyundai since most of the reviews were very positive and they were right down the street from me. I am very glad I did! Bill Johnson in the sales department worked diligently to get the perfect car for my needs and not once did I feel pressured to buy anything! He spent a few hours getting me the perfect payment and car for what I wanted to spend and got me all the discounts he possibly could and even threw in a little extra. He was very nice and friendly and a pleasure to work with. Elizabeth in the finance department was also very nice and direct and helped me narrow down the extra details and plans that would fit me best and even went above and beyond to get me a little extra help on my payments. The car I wanted was not on the lot, but they were able to get it for me the next day. Jeremy showed me all the features and made sure to answer all of my questions before I drove away with my shiny new car! Needless to say, what in most cases seems to be a very stressful and anxious process turned out to be a very smooth and stress free experience at this place. I would highly recommend Chapman Hyundai to anyone looking for a new or used vehicle and I will definitely be purchasing from them again! Thank you! More

Great Service but Terrible Service Writer Been coming to this dealer ship for several years. Always had great service writers and excellent service. Lucky me I was assigned Tony S as a servi Been coming to this dealer ship for several years. Always had great service writers and excellent service. Lucky me I was assigned Tony S as a service writer my last visit. He is a very rude , nasty and vulgar person to deal with. After trying to talk to this man could not get him to be civil. He was so scary with his language that my wife and I could not wait to get out of there. He was threatening and cursing when no one could hear. He was so bad that another service writer walked away from him while he was cursing at me. Tried to talk to Service Manger that day and he would not let me get into the main store to find him. Must of been a really bad day for him. I did a background check on his man and he work history tells it all. Needless to say I will never return to this dealership as long as he is working there. Michael K Scottsdale AZ More

From Bad to Great! After posting a bad review I was quickly contacted by the sales manager - Kevin Deporter. I have never met someone so friendly and so willing to go ou After posting a bad review I was quickly contacted by the sales manager - Kevin Deporter. I have never met someone so friendly and so willing to go out of their way for the customer. Thank you so much for turning this experience around!!! More

BEST PLACE ! BEST GUY TO WORK! Scott is very respectful guy to work with. and he does best he can do give and person who has a good heart! also he said GO EAGLES! BEST GUY TO WORK! Scott is very respectful guy to work with. and he does best he can do give and person who has a good heart! also he said GO EAGLES! More

Great deal with this guys. There is no " excuse" to say to yourself and others that you can't find a great deal for a great prize. I experienced this myself since November of la There is no " excuse" to say to yourself and others that you can't find a great deal for a great prize. I experienced this myself since November of last year to stick and learn to deal with one single salesman. By that " Jorge Valenzuela" has stuck by me since then and now I noticed this guys do care and do want to see me in a affordable car that is to my satisfactory. Today I can say I am satisfied and glad I stood my ground with Chapman Hyundai on Bell rd. The help and steady commitment of "Jorge " and a great fiancee director "Huey Dao", I came out a winner. So to all the team and all the effort this guys give i couldn't be much satisfied. Thanks guys... More

Above & Beyond Customer Service First I want to recognize Bill Johnson for making my most recent lease an excellent experience. He is not your average car salesperson. Bill is someon First I want to recognize Bill Johnson for making my most recent lease an excellent experience. He is not your average car salesperson. Bill is someone that you will feel like you are good friends with, and it's not a ploy to get you to buy a car. He truly is such an incredibly friendly and kind person. I came in to trade in my lease prior to it being over, which I had never done before. Bill explained fully what the process was as well as helped get me in the right vehicle for me based on my previous vehicles and what criteria I had this time around. When it came time to the not-so-fun part (pricing), Bill made sure that we could get the best deal for my situation. The management staff (Ashley & Kevin) that were on-site assisting with making the deal were also fantastic and treated me above and beyond what I would expect. Lastly, want to thank Huey from Finance for working diligently and efficiently with me to get the paperwork signed and out the door in record time. Customer Service is one of the top reasons I keep coming back to Hyundai. More

''Rewarding experience'' I was looking for a used car. I told Jorge Valenzuela, my sales representative, what I was able to spend. Not once did I feel pressured and I did not I was looking for a used car. I told Jorge Valenzuela, my sales representative, what I was able to spend. Not once did I feel pressured and I did not spend a penny more than what I said I could spend. Everyone from Jorge to sales manager or Elizabeth in financing or anyone I spoke with left me with a positive feeling and I left with a great car. I definitely recommend Chapman Hyundai to anyone looking for a new or used vehicle. More

Awesome service Service was quick and excellent! Joseph in service was great he was helpful and knew what he was talking about! 10/10 recommend Chapman Hyundai! Service was quick and excellent! Joseph in service was great he was helpful and knew what he was talking about! 10/10 recommend Chapman Hyundai! More

Customer service I recently had a repair done in my vehicle. I received exceptional customer service from Rita Welch as she walked me through the process. She kept me I recently had a repair done in my vehicle. I received exceptional customer service from Rita Welch as she walked me through the process. She kept me apprised of the schedule and the progress daily. More