Chapman Las Vegas Dodge Chrysler Jeep Ram

Anthony Flores was great. He listened to my concernes and made sure they were addressed. He was SUPER friendly and went above and beyond in customer care. I will definatly be returning for ALL my automotive made sure they were addressed. He was SUPER friendly and went above and beyond in customer care. I will definatly be returning for ALL my automotive needs. More

On a previous visit, I brought to the attention of the manager the fact that when I bought the vehicle, there was only one (1) set of keys. This fact was not known to me until 3 months later when I needed manager the fact that when I bought the vehicle, there was only one (1) set of keys. This fact was not known to me until 3 months later when I needed to give the spare set of keys to my daughter so that she could drive the car. All the papers were searched, the glove compartment, and the pouch with the vehicle maintenance guide. There was no extra set of keys, and no proof that I had received two sets. The evening I bought the vehicle was cold, windy, and at the closing hours. Needless to say, the inventory did not come to my mind, all I needed was to go home with the new vehicle. After extensive talks with the manager, and because of the fact that it had been 3 months since I bought the car, he finally agreed to let me have an extra set made and coded for the amount of $99.00 plus taxes. Though expensive to me, I realized that it was all the manager could do, and gladly agreed. I was thinking of taking the matter to higher level, but the manager's skills and kindness resolved this impasse without the need to contact higher levels of management Germain Salazar Velez More

I like dealing with Chapman but it takes too long for simple issues. Even when you have an appointment and are the first one in line. simple issues. Even when you have an appointment and are the first one in line. More

Your service team is always friendly and explains things in laymans terms, im not happy with the fact that the window regulators keep failing, but thats a Jeep defect and not Chapmans fault, again thank you in laymans terms, im not happy with the fact that the window regulators keep failing, but thats a Jeep defect and not Chapmans fault, again thank you and you have a great staff, I have dealt with several of your team members, the big service writer he looks like an indian he really knows he stuff, I was given a ride home and picked up, the driver was very courtiuos. Thank you all again. Mr James Egan More

I came in there due to needing a fluid reservoir replaced on my 2000 durango. The last time I was here I received excellent service. This time there was a oversight. Seeing that I was there for radiator w on my 2000 durango. The last time I was here I received excellent service. This time there was a oversight. Seeing that I was there for radiator work, it just seems like SOMEONE should have checked the fluid level in the radiator. My car overheated the next day, and had to add coolant. So the work was done, at a great price i might add (125 less than where i first went) but seems like some checking didn't happen. More

Nate assisted me with my radio problem, very courteous and friendly. Service was excellent. The waiting area has coffee, tv, and snacks while you are waiting. When my car is done, I am offered the opti and friendly. Service was excellent. The waiting area has coffee, tv, and snacks while you are waiting. When my car is done, I am offered the option to have my car washed. It is never stressful when I come to have my car worked on. More

I would have rated them higher except no one offered to wash my car and they did not. Previously that service has been offered. I also was not totally pleased last time I complained about my squeaking brak wash my car and they did not. Previously that service has been offered. I also was not totally pleased last time I complained about my squeaking brakes (that had been worked on) and everyone assured me there was no problem. Yet as soon as I drove away, they continue to make a noise when I decelerate. More

Tony Santos greeted me in a friendly manner, listened to my needs, outlined two courses of action and explained it in detail. He offered the options available and suggested the lower cost one. If it failed, my needs, outlined two courses of action and explained it in detail. He offered the options available and suggested the lower cost one. If it failed, we could go to option #2. Option #1 worked perfectly. This entire experience was conducted professionally, friendly, and timely. I will be back. More

Well, I was hoping they would be able to find out why my shifting from gear to gear and getting stuck in reverse 2 times. The tranmission person said there was nothing wrong with the tranny. He put it on a shifting from gear to gear and getting stuck in reverse 2 times. The tranmission person said there was nothing wrong with the tranny. He put it on a diagnostic read out and came up with zero. The gears still make that grinding sound when shifting from park to reverse, neutral, to drive and then back up again, with reverse being the prononced gear making the grinding. I was told that it was natural for a 1500 ram to make that noise. If you say it is so, the I believe it. If not, then we will be coming back to fix the issue. The mechanic said there was nothing to fix. Your service advisor Bill West worked hand over hand with me keeping me informed what was transpiring. Although Dodge had my truck from Mon to Fri. I guess it is working. I am worried that it will happen again when my truck is no longer under warranty. It now has 66,670 miles and will be 7 years old on Sept. 11, 2011. Thank you for taking the time to read my review. I wish it could be of a more positive review, but when a vehicle makes noise, there has to be something wrong. I am hoping for the best here. I you will be hoping also. Regards Marge Smith More

Job still not done, your are still looking for a part for my truck, waiting on email with part number. so i can call chrysler HQ to find the part. still have engine light on in truck. O2 sensor afeter i spen my truck, waiting on email with part number. so i can call chrysler HQ to find the part. still have engine light on in truck. O2 sensor afeter i spent almost $7500.00 there i thought it would be all fixed. More