Chapman Las Vegas Dodge Chrysler Jeep Ram

I had an appointment & when I arrived at Chapman Dodge, my presence was not acknowledged for 10 minutes while I waited in the service reception area & was told to wait until a particular service age Dodge, my presence was not acknowledged for 10 minutes while I waited in the service reception area & was told to wait until a particular service agent was available. After 10 more minutes of waiting, I asked someone if I could be assisted by someone else & he directed me to another available service agent. I needed a new key & clicker & needed them both programmed. I was told it would be ready within the hour, however, after an hour and 10 minutes, I had to go find out if it was ready. (Additionally, someone who arrived after me & did NOT have an appointment also wanted a new key & clicker & his service was completed before mine.) More

I brought my Journey in yesterday for brakes and a rattling during acceleration. Bill West contacted me to advise that the motor mount on my 3-year old Journey needed to be replaced... shocked by tha rattling during acceleration. Bill West contacted me to advise that the motor mount on my 3-year old Journey needed to be replaced... shocked by that, but this Journey has had allot of problem in the past 3-years. I authorized the $500+ repair bill, and drove off the lot, and then onto the freeway. YES, the noise is less, but it's still there. This is not the first time tat I have left the shop, and had to come back for adjustments (i.e. oil change, service flush, radiator). Bill West is great, and I left him a voice mail this morning... and I'm sure he will call me back about an appt on Friday, but the last 2-times I've come in for repairs that I paid for @ 100%, I have had to pay for a rental care through Enterprise, because this is the only transportation my family has. That's not really fair either, with a $900+ bill and not a $800+ bill. Either the techs need to slow down, or they need to recheck their work, cause this is not acceptable service to me. Christina Bosley More

Curtesy vehicle took 4 hours just to call me back and by then I already picked up my vehicle by other means. T he service operator was rude when I asked when I called to ask how long before the driver was g then I already picked up my vehicle by other means. T he service operator was rude when I asked when I called to ask how long before the driver was going to call. She said that it is a curtesy vehicle, so be patient. The service mechanic could not find the problem with me vehicle for the 4th time, even though it had to be towed in twice. I am very disappointed in every part of service received. More

I came for an oil change, replacement of left rear turn signal bulb and piece of plastic that had come loose right front. Car ready in an hour. I noticed turn signal still not working and loose plastic s signal bulb and piece of plastic that had come loose right front. Car ready in an hour. I noticed turn signal still not working and loose plastic still in place. Attendant who checked me in has left so in over another hour, car is ready. Car hasn't been washed which is the second time for that. Car wash is not a priority. Of course, bulbs are only guaranteed for 12,000 miles so it cost $24.00. I asked attendant if needs were covered. He said "yES YOU HAVE A SERVICE CONTRACT".Little things like this will insure you sell less cars in the future. Attention to detail is not a bad thing. Very disapointed. Looked for better from you. More

the service adviser was good but the customer service for my waranty information was not provided to me i will never recommend or buy another vehicle from chapman dodge or any of its affiliates thank u Tim T my waranty information was not provided to me i will never recommend or buy another vehicle from chapman dodge or any of its affiliates thank u Tim Toner More

I was without warranty dealership since the close of Integrity Dodge. I have warranties and shop gauarantees , supposedly, for life. It means nothing without a professional manufsacturers support. I was Integrity Dodge. I have warranties and shop gauarantees , supposedly, for life. It means nothing without a professional manufsacturers support. I was sold an u7pgraded warranty and no one to support it. I was on a vacation and purchased bad gas and had to get it home. 700 miles over warranty mileage. I would not buy a rollerskate from Chapman's! I, will be purchasing, but with another dealership that can offer product that is reasonably priced and a better service team. Please note time of delivery, time of response from Chapman's personnel. Thanks for nothing! Jerry Scallion, CSI/SWS, LSP More