Chapman Las Vegas Dodge Chrysler Jeep Ram

Bill was very professional and courteous, both on the phone and in person. He made me feel special, like I assume all customers like to be treated. However, on hindsight, he lied to me and overcharged phone and in person. He made me feel special, like I assume all customers like to be treated. However, on hindsight, he lied to me and overcharged me compared to what he told me he would. 1. I told him the door needed an actuator, but he charged me $50 to "diagnose" it anyway. 2. He told me that if he couldn't find the problem with the starter, he wouldn't charge me for the diagnosis. And he didn't. So why did he charge me for unneeded diagnosis for the door? (He said it was for labor taking the door apart, etc.) I didn't realize it until I got home, and I thought trying to get my $$ back on a he-said-he-said wouldn't be worth the trouble, so I didn't try. 3. I TOLD him the started problem was intermittent, and I TOLD him I wanted him to fix it. Nevertheless, he called back and said, "I tried it like 30 times and couldn't duplicate the problem." Find the loose wire and fix the darn thing! 4. I DID like the detailed report I got (included in the $50??) which tells me all about my tires, my fluids, etc. Overall, I was treated better personally than most "garages", but I feel like I was taken to the preoverbial cleaners ($73 for a brake light bulb!) compared to what Mom & Pop Shop would have done. Hence the mixed numbers. Next time I'll go to a different Dodge dealer. More

Purchaced oil changes for 5yrs. When I purchaced truck.It started out great, they checked out everything, told me what was needing to do,Naturely nothing that was covered by my over $2000 dollar extended war started out great, they checked out everything, told me what was needing to do,Naturely nothing that was covered by my over $2000 dollar extended warrinty ! When I took it somewhere else for repairs or did them myself they more or less told me they werent going to tell me anything anymore! So now when I take it in for service they dont do anything but change the oil! dont really look at anything! They even come up with tings I have already done or replaced so they are not even looking !!!! THE QUICK OIL CHANGE PLACES TREAT YOU BETTER! This was my 3rd.purchace from Chapman AND MY LAST ! More

I want to express how grateful I am to have Anthony Salinas as my serviceman. He is professional, explains the work that is being performed thorough and extremely senative to our needs. You're very lu Salinas as my serviceman. He is professional, explains the work that is being performed thorough and extremely senative to our needs. You're very lucky to have a hard worker at your company like Mr. Anthony Salinas and I will continue to recommend my friends and family members to your service center. Thank you Mr. Salinas for everything! More

The service was extremely friendly, price was exactly as discussed prior to service (actually cheaper!), my appointment was kept, length of time needed for work was accurate, and further information was giv discussed prior to service (actually cheaper!), my appointment was kept, length of time needed for work was accurate, and further information was given to me about future service needed. I absolutely WILL BE a returning customer in the future. More

Although I didn't get his name I would like to commend the gentleman in the reception area, he was very courteous and friendly. The work itself was accomplished in the time frame that was promised and the the gentleman in the reception area, he was very courteous and friendly. The work itself was accomplished in the time frame that was promised and the end result was very professional and completed in an outstanding manner. All in All, I am very pleased with the outstanding service you performed. Thank you. More

Adan continues to be the only person in chrysler motor corp. that is any help to me at all, I've spoken with the following chrysler case manager's.... Robert, Leon, Jeremy Ingrid, Leonardo, Kathy, David, corp. that is any help to me at all, I've spoken with the following chrysler case manager's.... Robert, Leon, Jeremy Ingrid, Leonardo, Kathy, David, Patrick, John, Annette, Jay, Leo, Phil, Carlos, Tracey,, Tina & a bunch more, with times ,date's, written on several pages of paper, with numerous case #'s, I guess you get my drift, if not for Adan Mendez and the truth I get from him, if I had any hair I'd pull it out More

Everything was very good, but it should be...I paid double or tripple for every thing compaired to what I could have gotten done myself( example: broken door for recerculating A/C air....550.00... I ca double or tripple for every thing compaired to what I could have gotten done myself( example: broken door for recerculating A/C air....550.00... I can get it done for 30 bucks. My trk is out of warrenty so I will probably not be back till I buy another trk. Thanks ~Dale~ More

All employess I had contact with were very prompt,friendly and professional; from the girl I made the appointment with, the service writer, to the cashier. They made sure that I was taken ca prompt,friendly and professional; from the girl I made the appointment with, the service writer, to the cashier. They made sure that I was taken care of and that I received answers for questions I had. Others were helpful in promptly locating the service writer and paging him when I needed him. Waiting room was comfortable and nicely stocked with refreshments. (Do-nuts were great) More

While in town from WY the check engine light came on on our 2010 Ram 1500. I pulled into Chapman to get it looked at. They checked it out for me and made sure it was ok to get me home. Bill was very friend our 2010 Ram 1500. I pulled into Chapman to get it looked at. They checked it out for me and made sure it was ok to get me home. Bill was very friendly and helpful. I will keep Chapman in mind when I go to purcahse my next vehicle. More

Adan Mendez always deliver. Friendly and shows that he cares for his cstomer. I just didn't like the fact that I waited for 21/2 hour for a wheel change bec it took a long time for them to pick it up at t cares for his cstomer. I just didn't like the fact that I waited for 21/2 hour for a wheel change bec it took a long time for them to pick it up at the warehouse which was just across the street? I had better roadside assistance from Triple A when my tire blew. My wait time with Triple A was 25 minutes and that's with waiting for him to come and finish his job. Although my overall above rating is "good" , I was very disappointed at my last service. If Adan wasn't there, I'd probably check out Henderson Service Center next time. More