Chapman Las Vegas Dodge Chrysler Jeep Ram

I have have marked my experience at your dealership UNSATISFACTORY, because after recently having my oil changed I have discovered that every scheduled oil change I received previously from your dealer UNSATISFACTORY, because after recently having my oil changed I have discovered that every scheduled oil change I received previously from your dealership, was NOT done with the recommended oil rating. The only oil recommended from the manufacturer is 5w30 or 10w30, but I received 5w20. The excuse I received for technicians installing 5w20 ranged from "It's a computer error," to "The bulk oil is used in all the cars," including my own Nitro, to "I guarantee it won't cause a problem." Even though it is not the recommended viscosity. How could the dealership of all places ignore the manufacturers recommendations for (5) straight oil changes. I believe a fair way to compensate me for their mistake would be to extend my warranty to the next highest mileage interval at no charge to me. This would indicate to me that Chapman Dodge stands behind the quality of their work and is not worried of a future problem arising from this mistake. At this point I feel like I have paid for oil changes that could or already have shortened the life span of my engine. Thanks for listening, and considering any and all remedies.\ Adonis Butler 1326 Fiesta Grande Ct. NLV, NV 89031 702-642-2644 hm. 702-807-8666 cl. More

I am a tourist that visits LAS NV the last three years, and had service the last two. I am shocked at how good the service is, and the politeness and comraderie of the employees of the Chapman group, and q and had service the last two. I am shocked at how good the service is, and the politeness and comraderie of the employees of the Chapman group, and quite honestly the entire Chrysler group that I have dealt with while traveling from coast to coast the last two years. I have been serviced in Tuscon, El. Paso, T.X. Orlando F.L. and have been treated so well I am your best spokesperson. I have been telling all my friends and traveling acquaintenances about my admiration of your service, your vehicles, and your company. John W.Klem. More

I have always used your jeep dealer in Henderson [I bought my 2002 Liberty at that location] Another window went belly up and I stopped at this location because it's closer to my home,it was nice to se bought my 2002 Liberty at that location] Another window went belly up and I stopped at this location because it's closer to my home,it was nice to see Bill West at your location, he always took care of me and once again took good care of my problem. I'm not happy with Jeep, you saved $4.oo on window parts and it has cost me about $500.00 so far.If the front windows go bad I'll be buying my new car at the Toyota dealer next door.-Give Bill a raise--Charlie Weakland More

When I got into a fender bender I wanted to take my Patriot to a Jeep dealer for repairs. Tori was extremely helpful with all of my questions. Especially at the end when I was going out of town and had Patriot to a Jeep dealer for repairs. Tori was extremely helpful with all of my questions. Especially at the end when I was going out of town and had to deal with returning a rental car before my car was completed. I appreciate her patience with me. And my car looks good again. More

Well is really hard to find an employee with knowledge about what is "customer service " mean! They (cisco Gutierrez and Bill) just gave me a great service! As soon as I get into the dealership "cisco about what is "customer service " mean! They (cisco Gutierrez and Bill) just gave me a great service! As soon as I get into the dealership "cisco Gutierrez" ask me if I need any help, and put me in contact with "bill". They work togheter to help me. It was fast and with a a good price! :-) More

Tony Santos went above and beyond my expectations for Great and Friendly(& expeditious)Service!Thankyou Chapman Dodge Service Department for your Great work! Great and Friendly(& expeditious)Service!Thankyou Chapman Dodge Service Department for your Great work! Thankyou again,Edward & Julie Levens V-North las vegas More

My service was completed before time. Great service. I My service was completed before time. Great service. I have had the last 3 oil changes there and also had a window control replaced which the servic My service was completed before time. Great service. I have had the last 3 oil changes there and also had a window control replaced which the service rep checked for warranty and found that it was covered in a warranty I plan to have all the work done on my car by this dealership. Thank you More

I tried to purchase a extra ignition key for my 2009 PT. I was told that chryslers computer says that the vehicle was never sold. chapman said that they would take care of this and make a later appointment I was told that chryslers computer says that the vehicle was never sold. chapman said that they would take care of this and make a later appointment to correct. I did, I arrived and the problem was still there. still no key and very dissapionted. David A Driskell............... More

I liked the new customer lounge, much better than 1 or 2 seats. I first came here because United Dodge closed, I have been pretty satisfied with the service, and plan on continuing bringing in my car. The s seats. I first came here because United Dodge closed, I have been pretty satisfied with the service, and plan on continuing bringing in my car. The service reps have been very nice, and seemed very helpful. Thanks More

I drove in the drive through, The service writer checked my info, I relaxed in the customer area using the free wifi to catch up on some work, the service writer came to tell me that my vehicle was ready. T my info, I relaxed in the customer area using the free wifi to catch up on some work, the service writer came to tell me that my vehicle was ready. The technician even took the paper mat with him when he exited my vehicle. I drove away feeling like this is good customer service! More