Chapman Las Vegas Dodge Chrysler Jeep Ram

My thanks for the responce to my promble on my 2001 My thanks for the responce to my promble on my 2001 Chryls. I commend your staff of employees: Micke Nicosia. Adan Mendez, and Don Hamrick, for t My thanks for the responce to my promble on my 2001 Chryls. I commend your staff of employees: Micke Nicosia. Adan Mendez, and Don Hamrick, for the great service. Thanks gain, Paul Ford. Will contune to have my car service my your business, Nd will refer you for any car service to my friends. All your employees deser a big thank you from your MANGEMENT More

Have had a problem with the rear door on drivers side since I bought vehicle....This is the second time it is supposed to have been repaired and it still has the original problem....The passenger side do since I bought vehicle....This is the second time it is supposed to have been repaired and it still has the original problem....The passenger side door was making strange noises, so they replaced a part and now the door is worse than it was before supposedly repaired...Had to leave car for two days...borrow vehicle to get to work and make arrangements to have someone help to pick car up....so right now I am quite fustrated with the outcome... Jamie Losser More

My whole experience was pleasant. My service rep, Denise, made me feel that my vehicle was placed in good hands. I was kept informed the entire time and the cost was as quoted! My van had 3 recall Denise, made me feel that my vehicle was placed in good hands. I was kept informed the entire time and the cost was as quoted! My van had 3 recall notifications plus other work;my technician, William Johnson/#513, performed the work quickly and well. I was also given a recommendation of another repair (along with an estimate)which I fully intend to have done by this dealership when the part can be found. I feel very comfortable and confident coming to Chapman's and will come here again for any service. I am recommending them to my neighbor who also has a similar van! More

THE SERVICE ON MY VAN GREAT... EXCEPT THE BATTERY CABLE WAS NOT TIGHTEN.. RESULTED IN A TOW. A FIVE HOUR DELAY AND MY DAY BEING SHOT TO HELL... QUALITY CARE AND WORKMANSHIP ALSO REQUIRES A CHECK LIST. WAS NOT TIGHTEN.. RESULTED IN A TOW. A FIVE HOUR DELAY AND MY DAY BEING SHOT TO HELL... QUALITY CARE AND WORKMANSHIP ALSO REQUIRES A CHECK LIST. THAT EVERYTHING IS COMEPLETED. PLEASE TAKE AN EXTRA MINIUTE TO COMPLETE IT.. ! ! LESLIE B FURSETZER More

i was unhappy that Anthony arranged for Tom to come get me and by time we get there he had gone home! thankfully 3 employees were very gracious and helped me pay for the truck, tom brought it forward and me and by time we get there he had gone home! thankfully 3 employees were very gracious and helped me pay for the truck, tom brought it forward and I went home. Tall goodlooking lady short little ladt with glasses and a guy with a long braid that I assume is Native American all made my disappointment some better. When you spend $549 + the person you had contact with ought to be there to see the process through. Evidently he had something more inportant to do! Otherwise I will return for further work. happy with Anthony's attitude! I am a psychologist so I know customer service. cynthia gray More

This was the best cutomer service that I have ever received from a dealership. I have bought lotsd of new cars over my lifetime and the service I got from the service department was the best ever. T received from a dealership. I have bought lotsd of new cars over my lifetime and the service I got from the service department was the best ever. They were very couteous, prompt, and even washed the car for me prior to returning it. More

Everything was good when I was there just salesmen need to be a little faster in selling a vehical.Paper work should not take a long time. Customers should not have to wait along time to see if they get ap to be a little faster in selling a vehical.Paper work should not take a long time. Customers should not have to wait along time to see if they get approve for a vehical.Everybody at Chapman Dodge was real nice. More

I came into the service department to have my truck tuned up and i was pleased that the service department advised me to have my fuel injectors cleaned.I could tell the difference in my vehicles performance up and i was pleased that the service department advised me to have my fuel injectors cleaned.I could tell the difference in my vehicles performance right away. I was also pleased that they advised me on maintenance issues for my vehicle to consider in the near future. More

adan was very helpfull in resolving my issue with my new jeep wrangler.your mechanics roy and chris fixed it and followed up with the info i needed to compleatly resolve my problem with u-connect phone comp jeep wrangler.your mechanics roy and chris fixed it and followed up with the info i needed to compleatly resolve my problem with u-connect phone compatability.i am very pleased with the service they provided me.thank you More

We bought our 2000 Jeep Cherokee new from the Chapman Auto Mall in Henderson. After the warrantee expired, we still believed in going to a dealer for service. We brought the Jeep to Chapman Las Vegas for Auto Mall in Henderson. After the warrantee expired, we still believed in going to a dealer for service. We brought the Jeep to Chapman Las Vegas for regular maintenance on 05-31-07. Subsequent service charges were higher than we were originally quoted, but as seniors who don’t drive a great deal now, we wanted to keep the car. On 01-30-09, the rear main seal was replaced for $722.59 along with other repair charges totaling $2,360.77. On 05-20-09, the fuel pump was replaced for $815.35. The total bill was $1,219.61. Although no evidence of another oil leak existed on our garage floor, we were told the rear main seal needed to be replaced again on 02-08-11 when we brought the car in for its regular 60,000 mile maintenance check. The total bill: $1,444.49. Upset, but still trusting what we were being told, we drove car home. The next morning, it struggled to start although it had started fine before being serviced. This continued to happen so we brought the car back on 02-11-11. Imagine our shock when we were told the fuel pump needed replacing again, costing us an additional $1,018.18. The Service Manager’s smug response, “Sorry, falls outside 12 month/12,000 warrantee.” (True - it had been 19 months, but less than 6,000 miles for both repairs.) After posting this review, Ryan Payne, the Service Director, contacted us - much to our surprise. We were told we will be receiving $250 for a defective fuel pump & a $320 credit on our next service visit. (We're still out $1,581.91 for the seal and labor.) Taking your car to Chapman on Sahara? Bring money. More