Chapman Las Vegas Dodge Chrysler Jeep Ram

We bought our 2000 Jeep Cherokee new from the Chapman Auto Mall in Henderson. After the warrantee expired, we still believed in going to a dealer for service. We brought the Jeep to Chapman Las Vegas for Auto Mall in Henderson. After the warrantee expired, we still believed in going to a dealer for service. We brought the Jeep to Chapman Las Vegas for regular maintenance on 05-31-07. Subsequent service charges were higher than we were originally quoted, but as seniors who don’t drive a great deal now, we wanted to keep the car. On 01-30-09, the rear main seal was replaced for $722.59 along with other repair charges totaling $2,360.77. On 05-20-09, the fuel pump was replaced for $815.35. The total bill was $1,219.61. Although no evidence of another oil leak existed on our garage floor, we were told the rear main seal needed to be replaced again on 02-08-11 when we brought the car in for its regular 60,000 mile maintenance check. The total bill: $1,444.49. Upset, but still trusting what we were being told, we drove car home. The next morning, it struggled to start although it had started fine before being serviced. This continued to happen so we brought the car back on 02-11-11. Imagine our shock when we were told the fuel pump needed replacing again, costing us an additional $1,018.18. The Service Manager’s smug response, “Sorry, falls outside 12 month/12,000 warrantee.” (True - it had been 19 months, but less than 6,000 miles for both repairs.) After posting this review, Ryan Payne, the Service Director, contacted us - much to our surprise. We were told we will be receiving $250 for a defective fuel pump & a $320 credit on our next service visit. (We're still out $1,581.91 for the seal and labor.) Taking your car to Chapman on Sahara? Bring money. More

I moved to Las Vegas two years ago. I have been a customer of Chapman since then. Tony Santos, Service Department, has been assisting me with my Chrysler 300 and I have found him very knowledgeable, customer of Chapman since then. Tony Santos, Service Department, has been assisting me with my Chrysler 300 and I have found him very knowledgeable, friendly and professinoal. On this last visit for service, Tony introduced me to Frank Maderra in the Sales Department. I ended up turning in my leased car and buying a new one. I am now very pleased with the Service and Sales Departments and will recommend them whenever possible. Thank you. More

I would recommend this dealership, but with qualfication. I would recommend this dealership, but with qualfication. I got a pretty good deal on the 2011 Dodge Ram 3500 truck I bought, but what we discussed I would recommend this dealership, but with qualfication. I got a pretty good deal on the 2011 Dodge Ram 3500 truck I bought, but what we discussed on the phone and what happened when we got there - in regards to price - changed. I was disappointed by the 'little things' that could have been done better. Not a huge deal overall, but it did leave somewhat of a sour taste when we left. Delivery could have been handled better then it was. I had a concern after the sale; I called Kris and he never called me back. So in summary, I would probably come back and buy another car because the overall experience was good, and would most likely work with Kris again (who was generally very helpful), because I now am more familiar with 'the game.' Also, we came a very long distance to buy this truck (San Diego area); neither Kris, nor anyone from the dealership for that matter, even bothered to call us to see how things were going. Disappointing. My grade for you is a 'B-.' More

I previously took my vehicle to Jim Marsh Automotive, and the service was horrible. In addition to an oil change, I got a tire rotation..and they didn't even check the air pressure or put air in my tires! I the service was horrible. In addition to an oil change, I got a tire rotation..and they didn't even check the air pressure or put air in my tires! I had to go to Big O after I left the dealership to get that done. I will never take my vehicle there again. The employees at Chapman Dodge are much more friendly and helpful, and they go above and beyond when it comes to service. I will continue to take my vehicle to Jim Marsh from now on. More

I am not one to use automotive dealers for sales and/or service departments due to the higher prices that they have to charge. I brought my Crossfire in to your service department due to engine problems th service departments due to the higher prices that they have to charge. I brought my Crossfire in to your service department due to engine problems that my regular automotive shop couldn't repair. Due to the fantastic and thorough service and communication given by Adan Mendez, I will always bring my Crossfire to your service department. Also, because of Adan's recommendations, my husband and I are working with one of your Sales Representatives on purchasing another car. Chapman on Sahara not only has our business, you also have many referrals to your dealership and service department as I have already told my friends and family what a great experience that I have had. Many thanks to Adan and your team!!! More

Rec an offer for battery sale in my e mail 72 Series 79.95 nice Take my 2006 2500 Dodge truck in to replace 2 batterys was told the price was 117.00 per I really don't know what an offer is with 79.95 nice Take my 2006 2500 Dodge truck in to replace 2 batterys was told the price was 117.00 per I really don't know what an offer is with you folks and what I have to do to rec an offer from you folks but I payed 234.00 instead 159.90. I feel you folks owe me a credit. The service writer was great and the time it took to do the service was real good. My RO # 6199056/1 Patrick May 646-6102 if you folks care More

Nothing found, but still believe that I have problems with the used transmission I recently had installed. Also, unable to explain vaccuum problem that was keeping the engine light on, which is still a with the used transmission I recently had installed. Also, unable to explain vaccuum problem that was keeping the engine light on, which is still a problem and which used to be "on" due to the transmisssion issues. More

Anthony makes my service experience good. Prior to Anthony taking care of my vehicle needs, my experiences were only tolerable. The experience in the service waiting area is also greatly improved Anthony taking care of my vehicle needs, my experiences were only tolerable. The experience in the service waiting area is also greatly improved from what it was a year+ agao when I first started bringing my car in. Having a clean, well organized seating area that appears deliberate vs. being an afterthought makes it a much more comfortable place to wait. One thing that also seems different is the price value. A year+ ago, my car and it's follow up sticker would be set for 5,000 miles and the price on the oil change seemed like a steal compared to the dealership I previously went to in Colorado. Now, the follow up is set for 3,000 miles and the pricing seems more similar to the dealership I visited in CO. Not necessarily a bad thing, but something that seems a little different. More

After several visits to the dealership for the same problem(brakes makeing noise after having new brakes installed) Tony and Mike finally got me the service that should have happened months ago.I can l problem(brakes makeing noise after having new brakes installed) Tony and Mike finally got me the service that should have happened months ago.I can live with the work was done on my last visit.Thank you very much Angel Cruz More

MY EXPERIENCE WAS WONDERFUL,ALL EMPLOYEES I CAME IN CONTACT WITH WERE VERY FRIENDLY AND PROFESSIONAL IN APPERANCE AND KNOWLEDGABLE AND COULDNT HAVE BEEN MORE HELPFUL.I HAVE NEVER HAD SUCH A PLEASENT EX CONTACT WITH WERE VERY FRIENDLY AND PROFESSIONAL IN APPERANCE AND KNOWLEDGABLE AND COULDNT HAVE BEEN MORE HELPFUL.I HAVE NEVER HAD SUCH A PLEASENT EXPERIENCE AT ANY CAR DEALERSHIP AND WILL CONTINUE TO BRING ALL MY CARS TO CHAPMAN DODGE IN THE FUTURE AND RECOMEND IT TO EVERYONE I KNOW WHEATHER THAY HAVE A DODGE OR A DIFFERENT MAKE OF CAR.THANK YOU AGAIN FOR TURNING A STRESSFUL EVENT[ A CAR BREAKING DOWN] INTO A POSITIVE EXPERIENCE.MIKE NICOSIA IS AN ASSET TO YOUR COMPANY. More