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Chapman Las Vegas Dodge Chrysler Jeep Ram
Las Vegas, NV
1,190 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,190 Reviews of Chapman Las Vegas Dodge Chrysler Jeep Ram
August 28, 2016
Dodge Ram 2500 Diesel trucks I have perched 3 Dodge Ram 2500 Diesel trucks in the past 5 years, and I have had issues with all 3 The latest being today. #1 18DOD: DIESEL DRIVEABI I have perched 3 Dodge Ram 2500 Diesel trucks in the past 5 years, and I have had issues with all 3 The latest being today. #1 18DOD: DIESEL DRIVEABILITY CUST STATES VEHICLE WONT START NO CRANK CHK AND REPORT Work performed by TYLER DAVIS (500) I• • •• Installed 68089322AG: MODULE: TOTALLY INTEGRATED P 1@922.34 Hazardous Materials Charge NO START. NO CRANK. LOSS OF COMMUNICATION WITH TIP M MODULE. REMOVED AND INSTALLED NEW TIPM MODULE. R ECONFIGURED TIPM MODULE. VEHICLE NOW STARTS AND RU NS. Sub Total: 1377.34. The total with tax $1501.59. The car was parked in the parking lot of my office for 8 hours and would not start, not even a sign of life when I put the key in it. “They told me at the dealership the module problem was most likely from overheating. “ The truck was sitting in a parking lot. I don’t think RAM gives a @#!+ about me or the parts they use to make a vehicle for the public, however I do know this I WILL NEVER BUY A DODGE, RAM VEHICLE. William Rowan 1661 E Flamingo Rd. STE 4A Las Vegas, NV 89119 (702) 597-9635 More
by William Rowan
Employees Worked With
To P.Oed to give a rats xxx
August 27, 2016
Awesome Thank you to awesome service writer Dominique, we were greatly satisfied. Car broke down on vacation. We were at the liberty of the dealership. They c Thank you to awesome service writer Dominique, we were greatly satisfied. Car broke down on vacation. We were at the liberty of the dealership. They could have charged us for anything and we would have vulnerable to them to get our car back to return home. They repaired it quickly and reasonably. Communication was great, customer service was great. Overall, was a great experience. Will definitely recommend and use again if needed. Thank you Dominique.Turned a bad situation around into a good one. More
by Janet Patterson
Employees Worked With
Dominique Morri
August 19, 2016
Beyond Satisfying I wanted to take the time to commend Michael Simpson and for him to receive special recognition for his exemplary customer service for Chapman Dodge. I wanted to take the time to commend Michael Simpson and for him to receive special recognition for his exemplary customer service for Chapman Dodge. He communicates and demonstrates what your brand presents to your customers and he has assisted me through the steps to have everything set up with my new purchase along with educating me every step of the way. His work ethic is extremely efficient. Michael went above and beyond with all my questions and all the obstacles that I have had(car wreck, funerals, and all my delays with purchasing a new car) As I know his job is to get into a car as a salesman, however to me a consumers standpoint, has exceeded my expectations with his persistence, follow up, patience and communication with me through the past couple of months. My original contact with him was in February. He has always called me back even when I was not able to answer or call him because of my hectic work schedule. I have always received nothing but his eagerness and excitement to help me with my purchase. I cannot begin to tell you how much I appreciate him and his efforts. I hope that you will at the very least acknowledge Mr. Simpson for his wonderful attitude, hard work and overall customer service. He is very deserving. Thank you for your time and the excellent customer service that I received from this employee. Your company has gained a loyal customer for life, and i will be referring all of my family and friends to him. If you have any additional questions please let me know. Roberta More
by RobertaDay
Employees Worked With
Michael SImpson and DJ
July 23, 2016
Poor service before the ink is even dry DO NOT GO HERE! We came to Chapman after my boyfriend's car was totaled in an accident that was not his fault. We knew exactly what we wanted, what we DO NOT GO HERE! We came to Chapman after my boyfriend's car was totaled in an accident that was not his fault. We knew exactly what we wanted, what we could afford, etc. We have good credit and money in the bank; probably the easiest sale they could have made. It has been nothing but lies since. They had to get the Grand Cherokee we wanted shipped from Tempe, Arizona; we should have just driven there ourselves and purchased it, but we started the deal with Chapman, so wanted to honor their effort thus far--big mistake. Once you sign, they stop caring/trying/working. We signed the papers on a Monday, and were told the car would be there Thursday. Tuesday, they told us it wouldn't be there until Saturday. They still wrote the temp plate to expire one month from the date we signed, so we already lost a week. (Oh, and they also came back three days later and said we had to come back and sign more paperwork. In doing so, the finance guy was a real jerk--unprofessional, interrupting me, and not even being willing to answer a perfectly reasonable question re the financing process). After having the car a week and a half, we started inquiring about when we would get the green slip so we could register it, as we were going out of town two days before it expired. They changed their story multiple times over several days, but ultimately, said it would be sent through the mail. Fast forward to being out of town and still not having the slip. Kept calling and asking; we were given more excuses, and told that "any cop will understand" if we are stopped. Started getting parking tickets for having expired registration; kept calling, and no action. Was forwarded to Richard, who promised a call back; has not happened. Tried to get a temporary movement permit from NV DMV, but can't do that without the car being registered initially. So now, we have a $50K+ vehicle for which we are paying, and we cannot drive. We will be taking Chapman to small claims court. More
by carmellahouse
Employees Worked With
Josh, Mike, Richard
July 18, 2016
Crappy managment Can't get approved there went right down road and got in a newer vehicle and no money down thanks for nothing cash man go some where else Can't get approved there went right down road and got in a newer vehicle and no money down thanks for nothing cash man go some where else More
by Jerr bear
Employees Worked With
Mark Anthony
June 06, 2016
Best dealership in Las Vegas I went into Chapman Dodge just to look but Michael Simpson was such a great salesman that we decided to buy the same day. He was a good listener and p I went into Chapman Dodge just to look but Michael Simpson was such a great salesman that we decided to buy the same day. He was a good listener and provided a no hassle and non rushed service we never received before at other dealers. More
by raidertime67
Employees Worked With
Michel Simpson
May 07, 2016
Service is beyond the best If you're interested in buying a new car or used car I highly recommend Chapman Dodge. I've been buying Vehicles there since 1985. See my friend Scott If you're interested in buying a new car or used car I highly recommend Chapman Dodge. I've been buying Vehicles there since 1985. See my friend Scott in sales and DC in finance and they will take care of you better than anybody has in your prior experiences when buying another vehicle More
by Wildbill1961
Employees Worked With
Scott, DC
April 30, 2016
Takata air bag recall Anthony in service, once again, provided excellent customer service. He was friendly and professional like always and called me when my truck was don Anthony in service, once again, provided excellent customer service. He was friendly and professional like always and called me when my truck was done. Truck was completed as promised in a timely manner. It's nice to know the Chapman can treat customers good. More
by LouM
Employees Worked With
Anthony Salinas
April 29, 2016
Best Dealership in the country. Dorian Trent was one of the best sales person we have ever worked with. Sanchez Dade was so helpful in helping finding the right truck for our budget. Dorian Trent was one of the best sales person we have ever worked with. Sanchez Dade was so helpful in helping finding the right truck for our budget. More
by Blaine
Employees Worked With
Dorian Trent, Sanchez Dade
April 28, 2016
Great So Far!!! Nothing can make the negotiations to buy a new car enjoyable,but the staff at Chapman LasVegas made it as close to enjoyable as possible. From sales t Nothing can make the negotiations to buy a new car enjoyable,but the staff at Chapman LasVegas made it as close to enjoyable as possible. From sales to finance ,Yes even finance, EVERYBODY was very helpful and knowledgable. These days this is unusual. I can’t remember all the names but Surya, Jennifer, Glenn, and the others were all great. I am looking forward to the delivery process to be even more enjoyable (IS IT HERE YET). Chris More
by ChrisR
Employees Worked With
Surya, Jennifer, Glenn, and a few others that I can't remember there names
