Chapman Las Vegas Dodge Chrysler Jeep Ram

Above and beyond customer service Danny Pfeiffer went above and beyond customer service yesterday my son was stranded 400 miles away from home when he got towed to the nearest dealersh Danny Pfeiffer went above and beyond customer service yesterday my son was stranded 400 miles away from home when he got towed to the nearest dealership they told him that he didn't have a tire warranty Danny Pfeiffer faxed over all of the information to the Dodge dealership in Glendale California my sons tire got fixed he was able to get back on the road and was able to make it home in time for work thank you so much Danny Pfeiffer you save this yesterday big time More

Scam Artist! This dealership manipulated the numbers on my purchase to make sure I did not have the car I wanted and paid the most for it. This dealership manipulated the numbers on my purchase to make sure I did not have the car I wanted and paid the most for it. More

Everyone was great Sales woman was great Manager was great My first new truck experience was perfect Love the truck Will buy my new car there for sure Sales woman was great Manager was great My first new truck experience was perfect Love the truck Will buy my new car there for sure More

Great buying experience Work with the Internet Department and was able to get the car I really wanted at a great rate and monthly payment. LaDonna and Robert were very patien Work with the Internet Department and was able to get the car I really wanted at a great rate and monthly payment. LaDonna and Robert were very patient and helpful and listened to all my concerns and in the end made me a great deal. My Wife and I are very pleased and would highly recommend this dealership if your are looking for a car. No pressure just a lot of concern for us, thanks. Sincerely, Brian & Wilma More

Service Adviser, Jason, is the best! When I need service I call Jason and things get done. My pickup has had several recalls and when I check on them with Jason he confirms and makes an When I need service I call Jason and things get done. My pickup has had several recalls and when I check on them with Jason he confirms and makes an appointment so the issues can be corrected. The recalls and services are taken care of timely and professionally. Thanks to all at Chapman and especially Jason. Hal More

Never Again Salesman was misleading and made promises to my wife that were not possible with the negative equity on her trade in which was a '13 Journey R/T fully Salesman was misleading and made promises to my wife that were not possible with the negative equity on her trade in which was a '13 Journey R/T fully loaded. So they sent her home with a car and let her drive it for days just to call and request it back later on that they could not cover the negative equity as they claimed. She was purposely doing this on her own credit without me to help build her own credit but I would have considered paying the negative equity to prevent this situation if they had handled professionally from the beginning. Now I will never do business with them again because of the poor handling of the situation, lying by omission and misinformation given to her by the salesman and the finance department. More

Disappointed Although we live closer to Towbin Dodge, we chose to travel farther and wait longer to have Chapman service our truck, because we were advised not to Although we live closer to Towbin Dodge, we chose to travel farther and wait longer to have Chapman service our truck, because we were advised not to trust Towbin. I was disappointed by Chapman for twi reasons. First, it was a rainy day, and I requested that a new wiper blade be installed. Mine was ripped and flopping around. It was written on the service order, but was not installed. Second, my service advisor said he would call as soon as the truck was finished. I waited all day for a call that never came. Finally, I called to check on it, was sent to voicemail, and left a message. Almost immediately I got a return call saying it was done. I can only assume it had probably been done for hours, but I was not notified. I dropped it off at 6:45 am for a recall repair that takes 1.5 hours. I waited about 9 hours before calling to check on it. I am very disappointed in this poor customer service. More

"Fixed A Problem and Got Us Home Without More Drama" Were on a 3 day " anniversary trip" to Vegas when our 2008 Wrangler stopped running in Valley of Fire State park, about an hour north of Vegas. Same p Were on a 3 day " anniversary trip" to Vegas when our 2008 Wrangler stopped running in Valley of Fire State park, about an hour north of Vegas. Same problem had been worked on a month earlier at my local dealer in SoCal, but was never definitively identified, despite over $600 of " maybe this, maybe that " solutions. Chapman's tech ( Mark.T) went to some extra diagnostic effort and got the problem identified in the shop. Back on the road in 2 more days. Excellent communications by service adviser ( Andrew T) during the wait time helped us not ruin our trip, and fix was under warranty= minimal charges! Thank you, Chapman Team, for making an out of town visitor feel comfortable during an emergency.. More

P2004 Code Took my '07 Jeep Compass in to service due to an engine light / Fault Code P2004. After researching I found that I needed a new intake manifold. Appar Took my '07 Jeep Compass in to service due to an engine light / Fault Code P2004. After researching I found that I needed a new intake manifold. Apparently, there was a service bulletin out in 2007 for this and the dealer in Oregon never bothered to look it up and apply it while the Compass was under warranty. $1,000 later I had my Jeep back and it ran a lot better. The service folks at Chapman on Sahara, were incredible as was the shuttle driver. 1. They got me in early Saturday morning and diagnosed what I already feared and they had the parts in stock. Amazing! 2. I was given a ride home to wait for the repairs to be completed. The shuttle driver was a kick. She made the drive go so much faster pleasant conversation. 3. The Compass was finished by 2:30 and the shuttle picked me up and returned me to the dealer. Again the same driver. :-) 4. They washed the Jeep and had it ready for me when I arrived. This was at 3:00pm (one hour after they closed on Saturdays) Their professional attitude and understanding were well received and I will definitely be back there again More

Major Problem misdiagnosed I brought my new Charger to Chapman on the advice of a friend. There was a loud noise coming from the rear end. I have been around cars for 40+ years I brought my new Charger to Chapman on the advice of a friend. There was a loud noise coming from the rear end. I have been around cars for 40+ years so i was pretty sure the noise was not normal and coming from the rear end. I stressed the fact that this was a very expensive car, and I preferred that a knowledgeable person diagnose the problem. After leaving the car for half a day, I received a call from Jay saying that could pick it up. I must say Jay (Jason) was very nice and accommodating through the whole encounter. Upon arrival Jay said that his service foreman took a test ride and that the sound was normal. I disagreed with this diagnosis and was offered a ride with the foreman so I could point out the noise. The foreman was busy so I took a ride with Jay and he confirmed the sound was normal. I really can't blame Jay because he is only a service writer and not a mechanic. I was not satisfied, so I decided to get another opinion, I went to another and rode with a tech who was a a drive line specialist. He was only in the car 5 minutes and confirmed that my rear end was bad. They are ordering me a new one and will replace it soon. My problem with Chapman was that although they were very friendly, they did not take the time to diagnose the problem thoroughly. In the future they should use knowledgeable people and the right equipment so this does not occur again. Now I am forced to have it repaired somewhere else and take more time for a problem that should have been solved the first time. More