Chapman Mazda

Pete remembered a conversation that we had the previous time I was at the dealership. He asked me how I was doing and made me feel very comfortable and welcome. Because I was there do to a recall, I was no time I was at the dealership. He asked me how I was doing and made me feel very comfortable and welcome. Because I was there do to a recall, I was not charged for any services performed and they took really good care of my by getting me a rental for the day so I would not be stuck there. Also, when I arrived to pick up my car the next day, it was washed and waiting for me in better condition than when I dropped it off. All in all it was excellent service! More

Pete is a "newer" service advisor with whom I've worked. He did a great job, was diligent with his follow-through and information. He communicates very well, and is also very personable. I'm gl I've worked. He did a great job, was diligent with his follow-through and information. He communicates very well, and is also very personable. I'm glad that he'll be my new "go-to" guy at Chapman! I've given a good rating because they took good care of me. More

Customer services is always friendly and helpful. Like coming to a dealership knowing that they are not trying to rip you off and charge you for items/services you do not need. We found a wonderful place coming to a dealership knowing that they are not trying to rip you off and charge you for items/services you do not need. We found a wonderful place to get our car oil changed for $10 and we know that they will let us know if our vehicles need any other service. Clean waiting room and they wait for your vehicles is not to long to wait for. More

Chapman did everything they promised in less time than estimated and did some extra work for free. The apppointment was made earlier that day at the time I requested. I waited at the delearship and was g estimated and did some extra work for free. The apppointment was made earlier that day at the time I requested. I waited at the delearship and was given updates several times informing me about the progress of the maintenance/repairs. More

I have taken my car to Chapman Mazda since I purchased it in June 2008 and have always received great service from them. Everyone is extremely pleasant and I feel like they actually take the time to service in June 2008 and have always received great service from them. Everyone is extremely pleasant and I feel like they actually take the time to service my car and treat me as a valued customer. The service is always fast and my car is ready to go as soon as I am ready to pick it up. More

Good visit for getting my car serviced prior to a lenghty trip and to resolve a couple of prvious issues involving a "howling" noise in the drivetrain and one associated with the automatic headlights - stayi trip and to resolve a couple of prvious issues involving a "howling" noise in the drivetrain and one associated with the automatic headlights - staying on too late in the day and coming back on too early in the evening. More

As usual, getting my car serviced was a pleasant experience. I always receive great customer service. Pete was as friendly as could be, and was helpful in answering certain questions I had with my c experience. I always receive great customer service. Pete was as friendly as could be, and was helpful in answering certain questions I had with my car's issues. Wait time was minimal, however, the waiting room wasn't quite as comfortable as it used to be. There were not enough chairs for everyone to sit, and there was a sign posted stating the area was a "quiet" area, therefor the television was kept at an inaudible level. The sign also stated it was a "quiet" area so that anyone wishing to use the WiFi computer could do so. Not exactly sure they intended for folks to use it to play internet video games, which unfortunately, we were all subjected to listen to. (Would have been a lot more interested in seeing what the news broadcast was, instead of trying to read the newscasters lips.) One other small disappointment- service once included a car wash. Didn't receive one this time, perhaps they were just a little too busy on this particular day. I highly recommend Chapman for their consistent customer service and their reasonable prices. More

I have had mixed experiences, some good and some not so good. In particular on this visit, I was disappointed they couldn't match the price of another shop's quote for a service, so therefore I have to sp good. In particular on this visit, I was disappointed they couldn't match the price of another shop's quote for a service, so therefore I have to spend time taking my car in to another place as well, instead of getting all the work done at Mazda. More

Great service. David was very friendly and he was ready with my appointment information when I pulled up. He was informative, he called promptly with the diagnosis, the car was ready before he said it woul with my appointment information when I pulled up. He was informative, he called promptly with the diagnosis, the car was ready before he said it would be, and he met me outside when I came to pick up the car. He offered again to ask any questions and had my next scheduled appointment pre-booked for me. Great experience and will come back. More

Always a pleasurable visit to Chapman. Friendly service, clean waiting room, clean rest rooms. I enjoyed the free internet access while waiting, and my son was content with the complimentary donuts. There w clean waiting room, clean rest rooms. I enjoyed the free internet access while waiting, and my son was content with the complimentary donuts. There were a few employees that even went out of their way to find me 2 quarters for my change so my son could use the candy machine. Thanks again! More