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Chapman Nissan

Philadelphia, PA

Overview
Employees
Reviews
Vehicles
4.7
457 Reviews
The beginning of the Chapman Auto Group dates back to the mid-1930s when Roy V. Chapman Sr. started selling used vehicles from his gas and oil station. Roy V. Chapman Jr. (current retired chairman of the Chapman Auto Group) served in the Navy and fought in World War II. When he retired from active duty, Mr. Chapman went to work at his father's station from 1945 to 1949. Roy V. Chapman Jr. went to work for John B. White Ford at 6600 N. Broad Street in Philadelphia, PA in 1949 as a salesperson. In 1962, Mr. Chapman became the owner of John B. White Ford, until 1973 when he closed the dealership and moved to its present location (Chapman Ford Sales Inc.), at 9371 Roosevelt Blvd., Philadelphia PA. In 1978, Mr. Chapman purchased his 2nd dealership, Chapman Ford/Lincoln/Mercury in Springfield, PA. The Chapman Auto Group has continued to expand with new dealership purchases over the years: 1981 Chapman Ford in Wilmington, DE 1985 Chapman Ford/Lincoln/Mercury/Nissan in Lebanon, PA 1991 C&C Ford in Horsham, PA (Now Chapman Ford Chrysler Jeep Dodge Ram of Horsham) 1993 Chapman Ford in Egg Harbor Twp, NJ 1994 Chapman Nissan in New Castle, DE 1995 Chapman Ford in Columbia, PA 2000 Chapman Ford in Lancaster, PA 2000 Chapman Ford/Lincoln/Mercury in Bridgeton, NJ 2008 Chapman Nissan in Philadelphia, Pa 2009 Chapman Chevrolet in Philadelphia, Pa Roy V. Chapman Jr., Chairman of the Chapman Auto Group, retired in 1999. He passed away in 2006 but his legacy will always be remembered. Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! The Chapman Auto Group has the tri-states' best selection of new vehicles from Ford, Chrysler, Jeep, Dodge, Ram, Lincoln, Mazda, Nissan, and Chevrolet, as well as Ford, Chrysler, Jeep, Dodge, Ram, Lincoln, Mazda, Nissan, Quality Certified Pre-Owned Vehicles. It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the back of your car or truck, you've probably paid too much!" Nissan Customer Promise The treatment you receive is just as important as the vehicle you own. All of us at Nissan promise to work tirelessly to exceed your expectations. We will respect your time We will market our products and services honestly. We will employ a professional, well-trained, and knowledgeable staff. We will maintain a clean, comfortable, and modern facility. We will offer only products and services that meet your needs. We will provide clear explanations of all pricing and paperwork. We will deliver your vehicle clean with a full explanation of features. We will treat you as a guest in our home. Nissan builds innovative, high-quality vehicles engineered to deliver a passionate and rewarding driving experience.
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6723 Essington Avenue

Philadelphia, PA

19153

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Showing 457 reviews

July 14, 2026

What a wonderful dealership! They are always willing to work out the perfect deal. Anthony and Jim were very helpful. More

by missybatch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Mckenna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Mazzotta
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Jul 17, 2026 -

Chapman Nissan responded

Thank you for your wonderful 5-star review! We're so glad to hear you had a great experience with our team. Anthony Mazzotta and Jim McKenna will be delighted to know their helpfulness made a positive impression and that they were able to work with you to find the perfect deal. We truly appreciate your business and look forward to welcoming you back to Chapman Nissan in the future!

July 14, 2026

Customer service is excellent. I been having my car service last few years and the staff is very professional and efficient. The wait is never too long. More

by adallday1479
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Bear
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Ricciardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2026 -

Chapman Nissan responded

Thank you for your wonderful 5-star review! We truly appreciate your continued trust in Chapman Nissan over the years. It means a great deal to know that you've consistently experienced professional, efficient service and that we've been able to make your visits as convenient as possible. We value your loyalty and look forward to serving you for many years to come. Thank you for choosing Chapman Nissan!

July 11, 2026

Always friendly and efficient service. Appointment times fit my schedule. Their location is fairly close to my home. It's been a pleasure dealing with them since we bought our car. More

by edward_c_english
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Bear
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Ricciardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 13, 2026 -

Chapman Nissan responded

Thank you for your wonderful review! We're delighted to hear you've consistently experienced friendly and efficient service. It's great to know our convenient appointment times and location make servicing your vehicle easy, and we're honored to have earned your trust since you purchased your car. We truly appreciate your business and look forward to continuing to provide you with excellent service for years to come!

July 11, 2026

Able to get parts quickly, installed as promised,cost as quoted. Work done on time. I was satisfied. More

by upstate49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Bear
4.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Ricciardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Thompson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2026 -

Chapman Nissan responded

Thank you for your 5-star review! We're delighted to hear that your parts arrived quickly, everything was installed as promised, and the final cost matched your quote. Providing timely, dependable service with no surprises is exactly what we strive for. We appreciate your business and look forward to serving you again at Chapman Nissan. Safe travels!

July 08, 2026

Service and service reps were awesome Always pleasant helpful and respectful Thank you thank tou More

by authorine12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Bear
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Ricciardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Thompson
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 13, 2026 -

Chapman Nissan responded

Thank you for taking the time to share your experience! We're pleased to hear our team was able to get your parts quickly, complete the installation as promised, honor the quoted price, and have your vehicle ready on time. Providing dependable, transparent service is what we strive for every customer. We'll be sure to share your kind words with Marc Bear, Daniel Ricciardi, and the rest of the team. We appreciate your business and look forward to serving you again at Chapman Nissan!

July 08, 2026

very timely and accommodating found out problem quickly and rectified it ! and had me out in such a short time!!!definitely a five star rating!! More

by rocco.l.paladino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Bear
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Ricciardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Mckenna
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2026 -

Chapman Nissan responded

hank you for your fantastic 5-star review! We're thrilled to hear that Marc Bear, Daniel Ricciardi, and our service team were able to quickly diagnose and resolve your vehicle's issue while getting you back on the road in no time. Providing timely, accommodating, and efficient service is what we strive for every day. We truly appreciate your kind words and look forward to serving you again at Chapman Nissan. Thank you for your trust and support!

July 08, 2026

They were courteous made. I was comfortable and got the job done quick. and got the job though. More

by charlesrichardson26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Bear
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Ricciardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 13, 2026 -

Chapman Nissan responded

Thank you for the fantastic 5-star review! We're delighted to hear our team was able to quickly diagnose the issue, get it resolved, and have you back on the road in no time. Providing timely, accommodating service is exactly what we strive for. We truly appreciate your kind words and your recommendation, and we look forward to serving you again at Chapman Nissan!

July 07, 2026

I had a positive experience at the dealership while doing oil change . Clean facility and fast work thank you More

by rajraji.imane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Bear
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Ricciardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 13, 2026 -

Chapman Nissan responded

Thank you for your kind review! We're glad you had a positive experience during your oil change. It's great to hear you appreciated our clean facility and fast, efficient service. We truly appreciate your business and look forward to taking care of all your future service needs. Thank you for choosing Chapman Nissan!

July 07, 2026

Penny, Warren and Tony 👏👍🙌 Thank you for your hard work! We appreciate your professionalism. We will be back! More

by bobbidoc2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Warren Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Penny
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Jul 07, 2026 -

Chapman Nissan responded

Thank you so much for your wonderful 5-star review! We truly appreciate your kind words and your recognition of Penny, Warren, and Tony. Providing professional, friendly service is what we strive for every day, and we're delighted to know your experience reflected that. Thank you for choosing Chapman Nissan, and we look forward to welcoming you back the next time you need us. Safe travels!

July 04, 2026

This is the worst dealership and car maker I have ever seen. They made me pay over $200 for a diagnostic and charge me $800 for another diagnostic and now trying to charge me over $8000 to fix my car, a N More

by fotimoh1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keane Storey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Lambert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bear
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lincoln Overholtzer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Ricciardi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Thompson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Berardi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Yvette YAlston
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Mckenna
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2026 -

Chapman Nissan responded

Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and understand how frustrating and disappointing this situation has been. We strive to provide accurate diagnoses and transparent communication, and it's clear we did not meet your expectations. We would appreciate the opportunity to review your concerns in greater detail and better understand what occurred. Please contact our Service Manager at your earliest convenience so we can discuss your experience, review the repairs that were recommended, and see if there is anything we can do to help. Your feedback is important to us, and we value the opportunity to work toward a resolution.

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