Chapman Nissan - Service Center

Spring Maintenance special I scheduled a appointment to have my car serviced after picking up my car they called me and said the cost will be 200 more because the had to order t I scheduled a appointment to have my car serviced after picking up my car they called me and said the cost will be 200 more because the had to order the pieces being as it was a Volvo brand. Im upset because they could have told me this issue when I first made the appointment because I explained to them the brand of vehicle I was getting serviced. now Im having a problem trying to get my vehicle back I can't get nobody on the phone More

I have always had a positive experience at Nissan until 3 months ago. I had strut put in my car and they were making a lot of noise before leaving dealership t went back and talked to the manager Mark who to months ago. I had strut put in my car and they were making a lot of noise before leaving dealership t went back and talked to the manager Mark who told me they would replace them. It been 3 months and still waiting. I explained when I went back the third time to see if they were in I didn’t feel safe driving the car but was told by Mark the car is safe to drive. My car sounds Horrible and it didn’t sound like this when I took it in for oil change and was told I needed struts. Still waiting for that call More

Great Scheduling, Fine Service Desk, Horrible Actual Service Easy efficient scheduling, Front Desk for service was polite and friendly. Kudos for both of those two first impression contact. However, the actual Easy efficient scheduling, Front Desk for service was polite and friendly. Kudos for both of those two first impression contact. However, the actual service was absolutely awful. I left worse off than when I drove in. It was an easy request: reprogram one of my two my remote (clicker) fobs or order a new one for me. I had a second fob that worked fine when I drove in to Chapman service. Neither of the alternatives I requested happened. Far worse, my truck interior was left with several loose wires hanging down, The trunk light housing on my previously immaculate truck was missing altogether I was told neither of my two remote fobs was working (totally incorrect) and that I'd need a new alarm signal receiver (also not true), which I was told Chapman does not do. To add insult to injury, I waited one hour and 45 minutes in the service area for this non-service. I would never trust them to return for anything this small nor larger. I certainly would not recommend their service department to anyone for anything. More

If you like your car stay away. Took my 2012 versa on for two recalls, one was to repair airbags, second to repair suspension, since I was there I had then fix a defective inside doo Took my 2012 versa on for two recalls, one was to repair airbags, second to repair suspension, since I was there I had then fix a defective inside door handle and got an oil change. The door handle, $135 just to look at it and $190 to fix it. Airbag repair left part of the dash unsecured, partially pops up once in a while, they did not secure the dash properly. The suspension repair required front end alignment, now the car pulls to the left and the steering wheel is offset to the left. They kept the car for two days, partly because they did not have the door handle part. Now, of course, I should take it back for correction, but I can't face going back to that place, I'd rather pay someone else to fix what they messed up. Poor, expensive service. Better to use a neigborhood mechanic. Needless to say, I will never patronize them again. More

Unappreciated customer Dear consumer My car was hit on the 4th of April 2017, after my car was adjusted by my insurance company I decided to go with Nissan, easy choice r Dear consumer My car was hit on the 4th of April 2017, after my car was adjusted by my insurance company I decided to go with Nissan, easy choice right?, now I'm not so sure; I dropped my vehicle off at chapmen Nissan on Essington Ave in Philadelphia, PA 19153. On the 10th of April, I informed the insurance adjuster along with every other person I spoke with pertaining to the state of my vehicle. I was told by Nissans official body shop that I would receive my car in two weeks unless they find some additional problems, okay that's fare. I think the car made it two the body shop by the 6th of April , so I was expecting my vehicle the 20th of April worse case scenario the 27th and this was actually verbally confirmed by the body shop... so I gave them space to do their job... I gave them a traditional check once a week to keep them busy.. and it seemed like Nissan was on point.. okay here's were customer service takes a turn for the worse. So my car wasn't ready on the 20th , but when I called on the 26th to see what time my vehicle was scheduled to be dropped off back at the dealership... I was told that, "she was looking good, all we have to do is get her out of paint, test drive her and will get it back to you Friday the 28th"..at this point im frustrated but what's one more day is what I told myself... Friday I'm expecting my car at this point...I call Nissan Friday the 28th, they said "we won't have it back to you until Monday the 1st". So now I have to wait a whole additional weekend to get my car back, Monday comes around I call first thing Monday morning... The body shop manager Rob said, "Mr Payton your car is all ready just looking for a driver to tow it down to Essington Ave, we're looking at the end of the day", I call the body shop at 4pm on Monday to see if the vehicle was in route.., "O yeah Mr Payton Rob left at lunch he had a family emergency.. he said will have it there Tuesday the 2nd", I said NO I need to speak with someone that's in the position to put the customer first... the guy at the body shop that I spoke with said, "there's no one else to talk to.. I don't know what else to tell you", I called Nissan right after highly upset... after being forwarded to voicemail I was transferred to a sales manager who was very professional and sympathetic to my situation. I let him know about my automotive background and told him that I'm going to have to write a review to everyone I can think of so customers know what to expect from this Nissan, consumers report the better business bureau, autotrader, Kelly blue book... shortly after I got off the phone, I received two calls ... first from Rob telling me "he got in his car went back to the shop and got my car down to Essington auto mall", and the second from some woman telling me "we have your car, I have the keys I'll see you first thing in the morning, but wait that's not all, so I get my car back I was so happy to have my car back, I got right to work come to find out my trunk latch was inoperable, upset but I was like, at my earliest convenience I'll deal with it... but then my exhaust starts rattling... what's sad about this is, I repeatedly warned everyone evolved. I Got my car back Tuesday the 2nd, had to bring it back Friday on the 5th of May, and the service advisor that handle my cars come back (Mike) was trying to rectify the situation.. his boss was like call Rob at the body shop so the advisor asked me to drop my car off Monday to send it back to Robert... this was the second time I had to expose myself to get customer service... I said this is a come back.. a hanger could be off or something could be lose, not to mention my trunk latch was not reinstalled properly this car needs to be test driven the exhaust could fall off my Catalytic converter could be damaged by all that rattling around... so the service advisor said, "I hear you and right in front of me the customer service rep (Mike) asked both advisors next to him if they had techs that could look at it".. they both said NO!!'... so I went out to the sales floor because that's were the bosses are at.. and of course the same sales manager that got the ball rolling the first time got the wheels moving the second time as well(name unknown , but Thank you). Come to find out my exhaust was bent... I don't think I'll be back, you would think an 18 thousand dollar investment would be handled better, well not by this Nissan. Sincerely unappreciated customer Christian Payton How about that they fixed the exhaust but not my trunk latch. Just stick a fork in me I'm done. More

Outstanding and Timely Service Every time I take my car into Chapman Nissan I know I am getting the best service at the best rate. Gary and his team go above and beyond to take car Every time I take my car into Chapman Nissan I know I am getting the best service at the best rate. Gary and his team go above and beyond to take care of me. More

I just need an oil change My story goes back two years ago when I ended up at Chapman in need of a car due to a accident. That was my introduction to Warren Crooks and Chapman My story goes back two years ago when I ended up at Chapman in need of a car due to a accident. That was my introduction to Warren Crooks and Chapman. Warren (and team) treated me with kid gloves, listened to my "must haves", respected my budget and put me into a great 2012 used Nissan Rogue. I loved it and always had a good experience at Chapman when having service done. Which brings me to yesterday when I went in for a simple oil change and left with a beautiful 2016 Nissan Rogue. They made me an offer I couldn't refuse. Again, Warren took the time to show me what was available, listened to me say over and over again "I can't go any higher". Warren and the team worked their magic and made it happen. I only wanted an oil change but thanks to Warren and the team, I think I did pretty good! Ten's to all! More

Outstanding Service I purchased my 2011 Nissan Maximum 5 years ago at the dealership. I did my homework, knew what I wanted and what I was willing to pay. The entire pur I purchased my 2011 Nissan Maximum 5 years ago at the dealership. I did my homework, knew what I wanted and what I was willing to pay. The entire purchase experience was great. I have always taken my car to be serviced at this dealership and every time I have gone with or without an appointment, the staff was very helpful, knowledgeable and nice. Sitting in the service department, you get to hear other people talked and I have always had people talk about their service and purchase experience - same has mine - Awesome Customer Service! More