Chapman Volkswagen Scottsdale

Poor communication,completely wrong diagnosis, slow According to the high ratings of this dealership my experience is the exception. While the service rep was articulate and helpful at first, he was hor According to the high ratings of this dealership my experience is the exception. While the service rep was articulate and helpful at first, he was horrible at keeping in touch and then returning calls when I inquired. My inquiry was based on a fuel smell, poor Milage and a liquid drip on underside, and request to change oil. I paid $150 for an inspection and $50 for an oil change. The diagnosis was "ruptured fuel line, parts obsolete". Scary to consider driving a potential car-b-que. It took three weeks to learn they could not help me. I had the vehicle over to Montz Auto Renditions and they fixed a WATER leak, a damaged filler cap and several other serious, latent items, a couple that chapman completely missed, in four days. Allegedly Chapman has a German immigrant mechanic that knows and loves to work on my type of vehicle, an older Rialta motorhome pulled by a VW chassis. An oddball for sure, but don't invite me over if the work is over your head. 12/19/14 update Thanks for your response Jamie, but the point is missed here. You are still covering your xxx, as everyone in this process has done, with a smile and friendly corporate tone. xxxxxxxx is still xxxxxxxx even if it is called Public Relations. The point was not the lack of parts. The points of my complaint were POOR COMMUNICATIONS and that Mike allegedly spent three weeks searching for a fuel line to fix a FUEL LEAK THAT DID NOT EXIST. The water leak, by the way, was disclosed when the vehicle was dropped off. All Mike had to do was keep me up to date as to what was going on and call me to say he could not help me. I had to chase him, and twice I had to reach him by calling his manager. This is an integrity issue. You are the first person to apologize, by the way. By the other reviews, Chapman seems to do a fantastic job. I'll bet it's a great place to have warranty service work or oil changes done on late model Tauregs, Beetles and such. In and out. I only came to you because other dealers in the valley said Chapman has the only hoist large enough to lift my Rialta and Mike said Chapman has a specialist on hand who knew the Rialta front to back. I would recommend Chapman send Rialtas to a Winnebago dealer for service and older Volkswagons, whenever "part obsolete" is an issue, to Montz Auto Renditions on 34th and Thomas. Those guys are rock stars in all aspects of a service experience; fast, thorough, communicative, detailed and reasonably priced. Take a difficult case to them and see how they handle it. More

Best car buying experience I have ever had!! Who knew buying a new car could actually be fun and enjoyable. As a single woman buying a new car at a dealership i was very apprehensive. After do Who knew buying a new car could actually be fun and enjoyable. As a single woman buying a new car at a dealership i was very apprehensive. After doing some initial research and inquiries online I settled on working with Craig Cummings at Chapman Volkswagen. I knew what I wanted and had communicated with Craig via e-mail (then text) for about a week until I was able to finally visit the dealership. When I did arrive Craig Cummings was there and had a couple different Tiguans pulled up for me to take a look at and drive. From the get go Craig was friendly, knowledgeable, and NEVER pushy. The numbers we had discussed prior to coming to the dealership were exactly what was discussed (and my percentage rate actually improved after submitting everything to VW!!) I will certainly feel comfortable recommending Craig Cummings and staff at Chapman VW and I already have. Highly recommend. Thanks for restoring my faith in car guys Craig! Oh, I love my new Tiguan too!! More

Chapman VW is Great I was greeted cordially by James of the Internet Sales department and was promptly assigned a sales consultant named Tavo Terrazas who walked me throu I was greeted cordially by James of the Internet Sales department and was promptly assigned a sales consultant named Tavo Terrazas who walked me through a detailed product introduction and comprehensive test drive. Tavo spent all the time I needed to understand the Passat TDI SEL's multiple features. The negotiation was quick, the car was prepped in no time and I was on my way. I was impressed with Chapman's process and Tavo's professional approach. It was night and day when compared with another dealer I had just seen a few days before. I would recommend Chapman VW to anyone looking for a fair deal and good communication. Tavo pulled it all together for me. Thanks. More

I had a fantastic experience with Chapman Volkswagen from beginning to the end of my purchase. I am recommending this dealership to all my friends and family. If you want to deal with people that go above an beginning to the end of my purchase. I am recommending this dealership to all my friends and family. If you want to deal with people that go above and beyond excellence this is truly the dealership for you! I drove off the lot with my 2014 VW Passat TDI SE in record time. More

From the very first experience at Chapman, getting out of the car at the lot, I was really impressed. I was shopping with my teenage daughter but for a car for myself, as I wanted her to see the process, and the car at the lot, I was really impressed. I was shopping with my teenage daughter but for a car for myself, as I wanted her to see the process, and Frank (my salesman) made sure to include her throughout. There was literally no pressure - here's what we have and can do for you - and I appreciated that immensely. We were at the lot for under an hour the first day, including the test drive and speaking about what I wanted, and I asked them to call the next day if they could make the deal work. The next day Scott and I talked on the phone and agreed on terms, and I was in and out very rapidly that afternoon to sign paperwork and pick up my car. No games, a very fair deal that my bank fleet buyer said was better than he could do, and great people to work with throughout. I will refer friends and repeat as a Chapman customer. More

Im a first time buyer and this dealership along with the staff went out of there way to get me exactly what I wanted while working within my budget and also taking the time I needed without pressuring anyth staff went out of there way to get me exactly what I wanted while working within my budget and also taking the time I needed without pressuring anything. Highly recommended and I will be back! More

I purchased a 2011 Jetta golf last night from Dylan and the experience was great. I was very impressed by the friendly staff and how easy they made the entire process. I've always used their service dept the experience was great. I was very impressed by the friendly staff and how easy they made the entire process. I've always used their service dept for my previous VW as well as my husbands', now that I've purchased a vehcile there as well and had yet another great experience, I highly recommend Chapman for all your VW needs. More

Jesse Blount was a great and fair salesperson. We knew what we wanted and how much we could spend and he made it happen. He probably didn't make anything on the deal since we got it so cheap, but he did i what we wanted and how much we could spend and he made it happen. He probably didn't make anything on the deal since we got it so cheap, but he did it anyway. I highly recommend him More