Chapman Volkswagen Scottsdale

Warranty item not covered and Disrespectful General Manger **DO NOT TRUST VOLKSWAGEN** I had brought my 2013 VW Jetta GLI with 54k miles to the Scottsdale Chapman dealership on March 21th due to a check e **DO NOT TRUST VOLKSWAGEN** I had brought my 2013 VW Jetta GLI with 54k miles to the Scottsdale Chapman dealership on March 21th due to a check engine light from a timing chain malfunction. Upon arrival, the only light that was on was the check engine light and I had only brought the vehicle in for the timing chain. The mechanic has diagnosed the vehicle with only a timing chain issue that was covered under warranty. The car took 2 months to fix. The service adviser, Mike, informed me the repairs took long because bad parts were installed on the vehicle and he needed to order new ones. It was informed to me that THE BAD PARTS WERE DISCOVERED AFTER STARTING THE VEHICLE. After receiving my vehicle back on May 19th, the vehicle had an EPC light on due to low oil pressure. This light was on when I had picked up the vehicle but this light was not on when I had dropped it off in March. The shop informed me this was low oil pressure and there was nothing they can do about it. The dealership informed me it would cost over $10000 to fix. On May 23th my vehicle stopped working completely with a low oil pressure light on telling me to "turn off the engine." The vehicle was brought back to the shop the following day to see if there for further review. At this point, I requested to talk to the General Manager, Eddie Espinoza, to express my concerns regarding the situation. As I was explaining my side of the story, he would cut me off and get very defensive. I had informed him I would not like to deal with the service department due to all the issues and he stated "then your more than welcome to pick up your car." The General Manager did not care about anything I had to say and did not even offer a follow up call when the conversation was rushed to be over. HE WAS EXTREMELY RUDE, DISRESPECTFUL AND TALKED DOWN TO YOU LIKE YOU MEANT NOTHING. Per the VW settlement act, I should only be responsible for 30% of this repair. The vehicle was taken in not working, and was given back to be still not working all relating to the engine and timing chain parts. The engine should have been replacement by the VW dealership and instead, a job was done they did not fix the vehicle. The bottom line is I BROUGHT MY VEHICLE IN WITH ASSURANCE I WOULD RECEIVE IT BACK WORKING AND IT IS NOT WORKING, NEEDING MORE WORK. The bad parts being put on the vehicle could have caused the need to replace the whole engine. DO NOT BUY A VOLKSWAGEN!!! THEY WILL LEAVE YOU STRANDED AND STICK YOU WITH A $10000 BILL AT 54k MILES. More

Lisa Bene is very professional We are very pleased with our Chapman experience. Lisa Bene is very professional and was patient with us as we worked through the process of selecting We are very pleased with our Chapman experience. Lisa Bene is very professional and was patient with us as we worked through the process of selecting our automobile. Lisa and Justin Cates displayed a high level of experience and dedication to satisfying our needs and we will not have any reservations about recommending that our family and friends visit Chapman Volkswagen. More

Making Miracles I'm a first time car buyer. I don't have any credit. I was able to get my dream car for an amazing price. It was truthfully a miracle that my rate is I'm a first time car buyer. I don't have any credit. I was able to get my dream car for an amazing price. It was truthfully a miracle that my rate is so low. They'll work with you because they care about you. More

Exceptional Experience Kelley Madden was extraordinary, professional, a woman of her word and made the hassle free experience relaxing and exceptional. She was thorough, sw Kelley Madden was extraordinary, professional, a woman of her word and made the hassle free experience relaxing and exceptional. She was thorough, swift and a true leader in your dealership. I would highly recommend her to anyone looking to purchase or lease a vehicle without reservation. More

Persistence pays off! This will be the 5th car that I bought for either me or through my company at Chapman. Kelly was a great combination of persistence and tenacity. We w This will be the 5th car that I bought for either me or through my company at Chapman. Kelly was a great combination of persistence and tenacity. We will definitely work with her again. More

Service Chapman VW has always had an excellent service department I would buy another VW for that reason alone Pete and the service staff are awesome. :) Chapman VW has always had an excellent service department I would buy another VW for that reason alone Pete and the service staff are awesome. :) More

Condescending Service Advisor I have a new 2018 Tiguan that I wanted to bring in for service. I live smack in the middle of Chapman vw and camelback vw. I thought it would be easie I have a new 2018 Tiguan that I wanted to bring in for service. I live smack in the middle of Chapman vw and camelback vw. I thought it would be easier to get to the Scottsdale location but next time I will gladly deal with more traffic to avoid the rude and condescending treatment I received from their service advisor Ryan. Ryan needs a refresher in customer service. I was told by a different service advisor that my car would be ready in 2-3 hours. I returned 4 hours later to pick up my car. Ryan’s greeting to me was “did we call you and tell you your car was ready”. I replied no. His response “then it’s not ready”. His attitude became worse as the conversation went on and then later when I picked up my car, he sarcastically yelled after me “have a nice day”. I assume they get paid for warranty work....I will take my business to camelback. More

Love the service Kelley was the perfect salesperson and made buying a new car a great experience. This is my first new car in 10yrs and she made it easy. Everyone was Kelley was the perfect salesperson and made buying a new car a great experience. This is my first new car in 10yrs and she made it easy. Everyone was great at the dealership will recommend to everyone. More

Easiest car buying experience I have ever had Such a painless and quick buying experience. All pre paperwork and approvals were done before I came in to the dealer and the car I wanted to see was Such a painless and quick buying experience. All pre paperwork and approvals were done before I came in to the dealer and the car I wanted to see was ready for me to test drive. Kelley was pleasant and thorough. This is why I always go with Chapman VW! More

Kelley is awesome! Kelley was great to work with! Very pleasant and was in constant communication with me through the whole process. Please request her when buying your Kelley was great to work with! Very pleasant and was in constant communication with me through the whole process. Please request her when buying your next vehicle! More