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Chapman Ford Northeast Philadelphia
Philadelphia, PA
903 Reviews
For over 40 years, Chapman has been building a reputation for excellence as Philadelphia's premier Ford dealership. With our family atmosphere and dedication to providing each and every customer with the best experience possible, there is no better place to buy and service your vehicle. Your 100% satisfaction is our #1 priority. From our large inventory of vehicles to fit every need to longstanding relationships with banks and financial institutions around the region to secure approvals, no one is better prepared to offer you the best options for your situation. Whether you have perfect credit, or need help finding a program to rebuild yours after a challenge, pay us a visit-- we will make sure you're taken care of.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 903 reviews
Verified Customer
July 09, 2025
Brian was a great help in helping me find my new car. He was patient and let me take my time to figure out and find exactly what I wanted. He was patient and let me take my time to figure out and find exactly what I wanted. More
by darian1027
Employees Worked With
July 07, 2025
They dp not know how to treat a paying customer or follow directions. When you send all money before seeing truck. directions. When you send all money before seeing truck. More
by firerescue7
July 07, 2025
John was friendly and very professional. He helped me in every step. Everything went smoothly with the service of my vehicle. He helped me in every step. Everything went smoothly with the service of my vehicle. More
by nel20003
Employees Worked With
July 07, 2025
The Chapman Team got me the truck I eanted for a fair price, no nonsense, by the numbers! I left the dealership in my shiny new truck with a smile…without the feeling I overpaid. Thanks! price, no nonsense, by the numbers! I left the dealership in my shiny new truck with a smile…without the feeling I overpaid. Thanks! More
by djb535535
July 06, 2025
Service was superb, as always. Staff is considerate and efficient and service is detailed and convenient. Staff is considerate and efficient and service is detailed and convenient. More
by brockftl
July 06, 2025
I was not please with the time my vehicle was in the shop, My explorer was in there 2 weeks. I was told that the warranty company had to send A inspector to check the claim and until then, I had to wait shop, My explorer was in there 2 weeks. I was told that the warranty company had to send A inspector to check the claim and until then, I had to wait. To make A long story short, I think the dealer could have accommodated me with A loaner or set up A rental. I spent 1700.00 plus the warranty company picked up 1300. This was A expensive visit for this vehicle. The service writer was A average dealer service guy, generic explanations for the delays and issues. I will not be returning to Chapman Ford for service ever. More
by frecker13
Employees Worked With
No
July 05, 2025
The service department staff are Professional and there service is done right and . Their staff from scheduling appointments to work done are very accommodating. service is done right and . Their staff from scheduling appointments to work done are very accommodating. More
by drugg142
