Charles Gabus Ford

This is quite the story but needs to be told. I think the date was on or near Sept 10. My daughter just recently moved to Des Moines, we are from Illinois. Her 2016 Ford Escape would suddenly not shift the date was on or near Sept 10. My daughter just recently moved to Des Moines, we are from Illinois. Her 2016 Ford Escape would suddenly not shift in or out of gear. She found a latch under the gear flap that allowed her to get it parked. I called several places to inquire about where to get good honest, service. Being from out of state we settled on a place that another auto place recommended. They towed the car in and quickly stated that it was one part that needed replaced but would be over $1000!!! They told my daughter it was very hard to get to, would have to take all the seats out etc!!! I called them and told them to hold off on the car. Give me 10 to 15 minutes. I called my hometown dealership and the service man there said it sounded way too high for the part they said. I then called Charles Gabus service. They even let me speak to Ed.. He too agreed that the charge sounded very high. He suggested a tow truck if I wanted one. I called the facility where the Ford was at the time and told them a truck would be coming for the car in the afternoon. The Escape was fixed for around $300. Ed could not have been more considerate and nice. Gabus didn't even replace the part that the cheaters said needed fixed. We were saved from a horrible ordeal that would have possibly cost us more and more money. It was great to feel like we had someone honest and honorable to help us get the vehicle fixed. I hope others can read this and know where to take their vehicle for repair. More

Charles Gabus is a great family owned business and we found the exact vehicle we wanted. David was knowledgeable, very helpful and made the car buying process seamless. found the exact vehicle we wanted. David was knowledgeable, very helpful and made the car buying process seamless. More

I love my Ford truck and fusion.We are a proud Ford I love my Ford truck and fusion. We are a proud Ford family. The guys at Ford are all so nice. We gotten 5 cars from them over the years. I love my Ford truck and fusion. We are a proud Ford family. The guys at Ford are all so nice. We gotten 5 cars from them over the years. More

Warranty Work? NOT In June of 2017 I purchased a new 5.4l motor for my F-150 and we went with Gabus due to the 3 yr (unlmited mile) warranty offered by Ford. Now there In June of 2017 I purchased a new 5.4l motor for my F-150 and we went with Gabus due to the 3 yr (unlmited mile) warranty offered by Ford. Now there is considerable work that needs to be done that falls under the warranty and the proposed bill just to further diagnose the problem is almost $2500 out of pocket. I talked with the mechanic who originally diagnosed the issues and was told that this should be an emphatic NO and the at the charges are "bogus". At this point I would highly recommend a good local mechanic over the Service Department at Charles Gabus Ford for sure! More

Good people and good environment They worked with you and try to get you the vehicle you want and within your price range. Bill was a great dealer and very friendly They worked with you and try to get you the vehicle you want and within your price range. Bill was a great dealer and very friendly More

Excellent car leasing experience This is our second lease experience and both of them have been supremely excellent. We were greeted at the door Saturday and asked if we needed help o This is our second lease experience and both of them have been supremely excellent. We were greeted at the door Saturday and asked if we needed help or seeing someone on the staff. We told him we had an appointment with Steve Sanders. We were about 15 minutes early so I hit the rest room and when I came out he was ready to go. Great experience with Chris in finance also. Everyone at this dealership goes out their way to make sure you have a good experience. Won't hesitate to buy/lease another car from here. We have also had good experiences with service department and body shop in the past. Will definitely let other people know about this dealership!!!!!!! More

Glad I decided to look at a Ford Ranger Buying vehicles is not my favorite job, but Steve and Harley turned it into a great experience and I really like the Ranger. And the 20yr 200,000 mil Buying vehicles is not my favorite job, but Steve and Harley turned it into a great experience and I really like the Ranger. And the 20yr 200,000 mile warranty helped seal the deal More

Charles Gabus is great! Just bought a new truck and had such a different experience than the last time at a different dealership. This dealership is family owned and it shows Just bought a new truck and had such a different experience than the last time at a different dealership. This dealership is family owned and it shows. I will buy from them again and I hope Steve Sanders is still there to buy from! More

Excellent Customer Service!!! Steve Sanders was a pleasure to deal with. He did not try to pressure me into buying something I didn't need or want. Gary McKinney was also very help Steve Sanders was a pleasure to deal with. He did not try to pressure me into buying something I didn't need or want. Gary McKinney was also very helpful in finding me the best financial options. The whole buying process went very smoothly! Definitely would recommend these two gentlemen for your next vehicle purchase! More

Body Shop My vehicle looked like a new car when it left the body shop. They also had excellent customer service. I like doing business with this dealer in all d My vehicle looked like a new car when it left the body shop. They also had excellent customer service. I like doing business with this dealer in all departments. I will go back. More