Charles Gabus Ford

Perfect! Best buying experience I have ever had from start to finish. Very patient, upfront, open, and honest. Found a new go to next time I need a vehicle Best buying experience I have ever had from start to finish. Very patient, upfront, open, and honest. Found a new go to next time I need a vehicle. More

Best Dealership in the continental US I worked with Dave at the dealership and he could not have been more pleasant or accommodating than he was. I had tried to work with several other dea I worked with Dave at the dealership and he could not have been more pleasant or accommodating than he was. I had tried to work with several other dealers across the U.S. and they all were cold and unresponsive. From the day we talked via email to the minute I left the dealership it was a 5 diamond experience. I drove from St Louis, Mo. to get my car. That's how impressed I was. i know they will treat everyone else with respect and kindness like they have me. Be a business owner myself I know what it means for customer service to be top notch and they have it down perfect. Love all of you there. I am sending more business your way!! More

GREAT EXPERIANCE This is my first purchase with Charles Gabus Ford and I am always nervous about buying a new car for some reason. I communicated with internet sales This is my first purchase with Charles Gabus Ford and I am always nervous about buying a new car for some reason. I communicated with internet sales person, Steve Sanders and he was VERY patient and answered all my questions (over and over). I ultimately ended up purchasing the Ford Escape and it was a very smooth transaction from beginning to end. I hope that future business with Charles Gabus Ford continues to be as good as this one was. Thank you Steve Sanders you really understand what customer service is all about!! More

Gabus car rental I was stopped on westbound 235 due to traffic, and was rear-ended recently. The day after my accident, I requested that my car be towed to Gabus, on a I was stopped on westbound 235 due to traffic, and was rear-ended recently. The day after my accident, I requested that my car be towed to Gabus, on advice from family since they own Kia. I found the man at the service desk to be helpful. Because my car was not in drivable condition, I needed a rental. I was directed to Nathan. I have never been in this situation before and have never rented a car, so had many questions. One of which was whether I could use my father's credit card to cover the up front cost until insurance would cover it. He immediately raised his voice and stated that "You can't just use someone else's credit card to drive away in one of our cars." So I gave him my own. When I inquired as to how the situation would be handled when the at-fault insurance kicked in to cover the cost of the rental, he proclaimed "You can't just walk into this place and say I want a car and I don't want to pay for it!" That was never my intention nor did I ever say those words, I simply had questions. He in turn began treating me as if I was a criminal and was trying to pull one over on him and get a car for free. He then stated that "When people come into this place after an accident being rude to me when I'm part of the solution that's not fair!" When I suggested that he was not very nice and had been confrontational since I walked in he began arguing like a child--no I'm not, you are, I'm not rude, you are! He said this multiple times throughout the exchange. I was still shaken up from the accident and was dumbfounded at his lack of customer service skills, not to mention human compassion. At this point I was so upset by his abuse that I began sobbing. Finally, he backed off and pretended to be nice, but the damage was done. He led me outside to the car, still sobbing, past all the other employees in the immediate area. I was horrified, humiliated, and IN TEARS AT THE FAULT OF A CUSTOMER SERVICE EMPLOYEE. If I had not had obligations that morning, and had more time, I would no doubt have gone somewhere else and had a better experience. I cannot believe that a person so confrontational and unsympathetic is allowed to have face to face contact with customers, some of which have just been through traumatic car accidents. There is clearly a problem present when an employee thinks he has the right to speak to ANYONE like that, let alone a CUSTOMER who will likely bring THOUSANDS of dollars in service, repairs, and cost of a rental to his place of employment by the time all is said and done. His behavior was disgusting and it is unacceptable. More