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Charles Gabus Ford
Des Moines, IA
490 Reviews
Charles Gabus Ford is a family-owned car dealership in Des Moines, IA. The dealership was founded in 1956 by Charles Gabus and has since been providing high-quality vehicles, parts, and services to customers in the Des Moines area.
At Charles Gabus Ford, customer satisfaction is a top priority. The dealership offers a wide selection of new and used Ford vehicles, including trucks and SUVs. Their team of experienced sales professionals is dedicated to helping customers find the vehicle that best fits their needs and budget.
In addition to vehicle sales, Charles Gabus Ford also offers a state-of-the-art service center staffed by certified technicians. The service center is equipped to handle all types of maintenance and repair needs, from oil changes and tire rotations to more complex engine repairs.
At Charles Gabus Ford, the company's mission is to provide customers with a hassle-free, transparent car-buying experience. Their commitment to customer satisfaction has earned them a loyal customer base and a reputation as one of the top car dealerships in Des Moines.
Whether you're in the market for a new or used vehicle or need maintenance or repair services, Charles Gabus Ford is your go-to destination in Des Moines, IA.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 490 reviews
October 02, 2013
I purchased my mustang in April 2009. At that time part of the deal offered was "free oil change for life". I was told to just pull in, present your card and I would be taken care of. All went well for 3 y of the deal offered was "free oil change for life". I was told to just pull in, present your card and I would be taken care of. All went well for 3 years. I'm now being told you have to make an appointment for an oil change when I stopped in today. I get off work at 4:30 & the next later appointment would be a week from today. When I asked about leaving it on Saturday morning when they opened, "They would try and fit me in", and could take up to 4 hrs. Really, my choices are 1 week, or 4 hrs. for an oil change. As I began to express my extreme disappointment, the woman doing the scheduling stopped me and said, "you can't think you're the only one", & I told her I realize I'm not the only one wanting service work.This ploy of free oil changes for life doesn't seem to be all it was made out to be at the time of the sale. Is it because its a "free" oil change and now must take a back seat to more profitable customers (if so, it was never mentioned during the sale period), or is this a change in management style toward customers since Charles Gabus passed. Many dealerships have created means of handling passed promises made to customers when sales promotions were presented. I am very pleased with my car. But I could have bought it at any Ford dealership as it is the vehicle I'm happy with. The dealer is quickly becoming something else. I'm sure from now on as I have to make an appointment a week in advance, or make an allowance of 2, 3, or 4 hours for a simple "FREE" oil change...that grain of salt will continue to be pushed a little deeper into the wound! More
by DWForkner
Employees Worked With
Unknown
Helpful September 20, 2013
My wife and I purchased a 2013 Ford Taurus from Charles Gabus Ford and it was one of the smoothest auto purchase transactions we have had. Erika Hall was an amazing sales representative and really worked Gabus Ford and it was one of the smoothest auto purchase transactions we have had. Erika Hall was an amazing sales representative and really worked hard to make sure all of our needs were met. The professionalism of the team at Charles Gabus Ford was very impressive and we will be back for our next purchase. Thanks to the entire team at Charles Gabus Ford. Todd and Sheryl McMahon More
by tmacfam
Employees Worked With
Erika Hall
September 17, 2013
Once again, our vehicle needs were met by Charles Gabus and Jeff Turner. We are always very satisfied with the selection of vehicles and the knowledge of everyone involved with our purchases. Jeff is a del and Jeff Turner. We are always very satisfied with the selection of vehicles and the knowledge of everyone involved with our purchases. Jeff is a delight to work with and always treats us like family. And rightly so, as we're a part of the Ford 'family', and have been for years. From the minute we walk in to look, talk, and discuss our needs and purchase to visiting with the finance deptartment to going over the features of our new vehicle...it's always a pleasurable experience with all questions and concerns answered before we leave. And we always know Jeff and the entire staff will be there if any future needs or questions arise. Thanks again to all. More
by maryjoandbill
Employees Worked With
September 17, 2013
This is the first dealer we have bought a second vehicle from. Both times we have been treated great and given incredible deals both on the sale and the trade-in. When we get our next ride this will be our from. Both times we have been treated great and given incredible deals both on the sale and the trade-in. When we get our next ride this will be our first and probably only stop. I did find funny to buy a used Chevy but get Ford ball caps. More
by msgthelm
Employees Worked With
Larry Bohall
September 16, 2013
David Geyer and all of the staff at Charles Gabus were awesome. The price was the best we found in Des Moines and the overall experience was made simple. We will definately buy our next vehicle from Gab awesome. The price was the best we found in Des Moines and the overall experience was made simple. We will definately buy our next vehicle from Gabus. More
by pstowers
Employees Worked With
David Geyer
September 16, 2013
Our family vehicle was totalled from an accident and we needed another vehicle asap. I looked at a few dealers in the area...trying to decide. Gabus Ford had a great deal online on a low mileage '11 Escape needed another vehicle asap. I looked at a few dealers in the area...trying to decide. Gabus Ford had a great deal online on a low mileage '11 Escape. I called in to inquire further - thinking "what's the catch"? Noah was very helpful and answered all my questions. The test drive convinced me, I have a monthly payment that fits my budget and my family loves the car. We were treated with respect and well taken care of from start to finish. Thank you! More
by cascto
September 11, 2013
I had recently been in an accident where my 2012 Ford Escape was totaled. Because of the great experience I had with Kelly Cornish I called him on a Friday. It was his day off but when I explained I wo Escape was totaled. Because of the great experience I had with Kelly Cornish I called him on a Friday. It was his day off but when I explained I would not be able to have the rental car much longer he came in. I had already done a lot of research on line and knew what I wanted. He went and got the 2014 Escape and we took off for a test drive. It was a done deal. Kelly again made the purchase very easy. The price of the Escape was actually much less than it showed on line so that was a wonderful surprise. We drove it off the lot that evening. I cannot thank him enough for coming in on his day off. So far all is great and I have and would recommend Charles Gabus Ford and Kelly to anyone. More
by kimber1992
Employees Worked With
Kelly Cornish
September 10, 2013
I loved My experience with Charles Gabus Ford. They are the one dealer that I would buy from again and recommend to anyone that Wants to buy a new car. the one dealer that I would buy from again and recommend to anyone that Wants to buy a new car. More
by bromley89
August 24, 2013
Came in for service for my car because I was having problems with my duel climate control. Kept saying it was fixed but it wasn't would pick up my car and something else would be wrong. On my final v problems with my duel climate control. Kept saying it was fixed but it wasn't would pick up my car and something else would be wrong. On my final visit the service tech damaged trim parts inside of my car had grease all over the seats, doors and the touch screen, parts were not put back together correctly it was a mess. Raised a fit because I was tired of the way they were treating my car and they fixed the damaged part but also in the end banned me from the service department, it doesn't matter anyway because I do not plan on returning because lord only knows what other damage they would cause or forget to put a part back on. I posted a public youtube video of just how my car was returned to me because I feel people need to know how poor of service you get from this company. More
by Michael50211
Employees Worked With
Robert
August 20, 2013
We were in town for the State Fair and were in the market for a vehicle, we found the exact match on line, called Les, and the deal was done. My family in the area buys several cars from Les Sharpe and ever for a vehicle, we found the exact match on line, called Les, and the deal was done. My family in the area buys several cars from Les Sharpe and every experience is a great one. More
by jvanaernam
Employees Worked With
Les Sharp
